On-Call Scheduling release notes
The ServiceNow® On-Call Scheduling application helps you to verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Washington DC release.
On-Call Scheduling highlights for the Washington DC release
- Delegate On-call escalation notifications as configured in the escalation policy by assigning a delegate record to another user.
- Select a preferred first day of the week for a group to accommodate global users.
- Receive notifications about the upcoming on-call rotation by downloading or subscribing to a calendar with your SSO authentication.
See On-Call Scheduling for more information.
New in the Washington DC release
- Configure preferences for a user group
- Select a preferred start day of the week for a group, using the First day of the week field. Previously, this setting was available only system-wide.
- Enable users to subscribe to the On-Call calendar
- Use SSO credentials to log in and subscribe to an on-call calendar and get notified about the upcoming on-call rotation.
- Track the progress of an escalation
- Use the info icon (
) on the Live escalation tracking page to view who has delegated the escalation.
Activation information
On-Call Scheduling is available with activation of the ServiceNow AI Platform
On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see Activate On-Call Scheduling. Activating this plugin activates the following third-party libraries:
- FullCalendar library
- DHTMLX scheduler
Note:
The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers.