Now Assist for Strategic Portfolio Management (SPM) release notes

  • Release version: Washingtondc
  • Updated March 21, 2024
  • 2 minutes to read
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    Summary of Now Assist for Strategic Portfolio Management (SPM) Release Notes

    The ServiceNow® Now Assist for Strategic Portfolio Management (SPM) application, part of the Washington DC release, integrates generative AI capabilities to enhance Strategic Portfolio Management. This application helps users generate concise feedback summaries, facilitating faster and more informed decision-making.

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    Key Features

    • Feedback Summarization: Utilize generative AI to summarize feedback, significantly reducing the time spent on manual analysis.
    • Conversational Demand Creation: Leverage Virtual Agent's conversational interface to create and edit demand requests efficiently, guiding users through contextual prompts to populate demand forms.

    Activation Information

    To access the Now Assist features, you must activate the Now Assist for Strategic Portfolio Management (SPM) plugin. Ensure you have a Strategic Portfolio Management (SPM) Pro plus license, as this application is supported from the Washington DC patch 3 release.

    Key Outcomes

    By implementing Now Assist for SPM, organizations can expect improved productivity, streamlined self-service options, reduced operating costs, and better decision-making capabilities through the use of generative AI in feedback analysis and demand management.

    The ServiceNow® Now Assist for Strategic Portfolio Management (SPM) application introduces generative AI skills into Strategic Portfolio Management. Generate concise summaries from feedback and save the time that you previously spent on manual feedback analysis. Use generative AI skills and Virtual Agent to create and edit a demand request and enable requesters to quickly submit requests and prioritize core tasks. Now Assist for Strategic Portfolio Management (SPM) is a new application in the Washington DC.

    Now Assist for SPM highlights for the Washington DC release

    • Save time on manual feedback analysis by summarizing your feedback with the feedback summarization skill.
    • Streamline and increase self-service by leveraging a conversational experience for demand creation that is based on generative AI.

    See Now Assist for Strategic Portfolio Management (SPM) for more information.

    Important:
    Now Assist for SPM is available in the ServiceNow® Store. For details, see the "Activation information" section of these release notes.

    Now Assist for SPM skills

    Feedback summarization
    Summarize your feedback through generative AI and save time on manual feedback analysis. You can generate a short summary for your feedback and use it to make informed decisions on your product.
    Conversational experiences for demand creation
    Use the conversational interface of Virtual Agent to create and edit a demand request through generative AI and reduce your operating costs. Answer the contextual question prompts in the chat from users to populate the relevant fields of the Demand form.

    Activation information

    Now Assist features are available with activation of the Now Assist for Strategic Portfolio Management (SPM) plugin. For more information, see Install Now Assist plugins.

    Additional requirements

    The Now Assist for SPM application requires a Strategic Portfolio Management (SPM) Pro plus license. Now Assist for SPM is supported from Washington DC patch 3 release.

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