Natural Language Query release notes
The ServiceNow® Natural Language Query feature enables you to query the data in your instance using plain language. NLQ was enhanced and updated in the Washington DC release.
NLQ highlights for the Washington DC release
- Integrate Natural Language Query into global search for English-language searches.
- Use the included Now LLM fallback for failed queries.
- In the NLQ logs, track how the query results were generated.
See Natural Language Query for more information.
New in the Washington DC release
- NLQ in global search
- With the Washington DC release, Natural Language Query can be integrated into global search for English-language searches. To take advantage of this feature, global search must be configured to use AI Search as the search engine, with NLQ Genius Results.
- Now LLM fallback
- NLQ has an included Now LLM fallback in all locations where NLQ can be used. The Now LLM is a secondary method of interpreting queries, used when the initial rules-based method fails. This enhancement helps improve the NLQ query success rate. English is the only supported language for the fallback feature.
- Output Source in NLQ logs
- NLQ logs contain the Output Source field to indicate how the results were generated. For more information, see View NLQ logs.
Activation information
Natural Language Query is a ServiceNow AI Platform feature that is active by default.