Document Services release notes
The ServiceNow® Document Services application provides a broad range of services related to document management, such as creation, maintenance, conversion, and integration with third parties like Microsoft SharePoint. Document Services was enhanced and updated in the Washington DC release.
Document Services highlights for the Washington DC release
- Elevate signing experience by eliminating the manual process to sign complex documents.
- Ability to collaborate on documents and manage attachments hosted within Microsoft SharePoint.
- Improved experience for external users to add and manage documents within your Service Portal.
See Document Services for more information.
New in the Washington DC release
- Digital signing for documents
- Define document templates and signing workflows for digital signing using smart cards. Generate and send auto-filled documents to be signed by different participants.
Changed in this release
- Service Portal experience for external users
- Extend document management experience to external users to create and manage documents in Service Portal.
- Microsoft SharePoint integration with Document Services
- Integrate with Microsoft SharePoint to create, update, and collaborate on documents within the platform.
Activation information
Document Services is a ServiceNow AI Platform feature that is active by default.
Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For details, see Activate Document Management .
Multi Provider Document Services Framework. Install Multi Provider Document Services Framework by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Accessibility information
- Updated Document Viewer to match programmatic labels to visual labels. This enhancement provides improved support for ZoomText (a type of magnification software) and other types of Assistive Technology (for example, screen readers).
- Updated to programmatically inform Assistive Technology users when an invalid page number is entered in the Page Number input field.
- Added a tooltip for the Page Number input field in Document Viewer. Both a visual label and programmatic label are provided to users.