Washington DC Patch 4 Hotfix 2

  • Release version: Washingtondc
  • Updated July 18, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Washington DC Patch 4 Hotfix 2 Release Notes

    The Washington DC Patch 4 Hotfix 2, released on July 18, 2024, addresses several issues within the ServiceNow platform. This patch is available for ServiceNow's Regulated Market environments and includes important fixes that enhance system performance and user experience.

    Show full answer Show less

    Key Features

    • Build Information:
      • Build Date: July 15, 2024
      • Build Tag: glide-washingtondc-12-20-2023patch4-hotfix2-07-08-2024
    • Fixed Problems:
      • AI Search (PRB1770551):

        Resolves an issue where a blank Genius Results card displays when no search results are found, causing delays in feedback.

      • Condition Builder (PRB1777164):

        Fixes an extra backslash appearing in the Planned start date field within the Change Advisory Board workbench.

      • Server-side Scripts (PRB1786423):

        Addresses an error related to the transpiler not adhering to custom memory limits, ensuring more reliable script execution.

    Key Outcomes

    Upgrading to Washington DC Patch 4 Hotfix 2 is recommended for improved functionality and to resolve known issues within the platform. Customers should ensure they are on the latest patch that includes all relevant fixes to maintain optimal performance.

    The Washington DC Patch 4 Hotfix 2 release contains fixes to these problems.

    Build information:
    Build date: 07-15-2024_2316
    Build tag: glide-washingtondc-12-20-2023__patch4-hotfix2-07-08-2024
    Important:
    For more information about how to upgrade an instance, see ServiceNow Upgrades.

    For more information about the release cycle, see the ServiceNow Release Cycle.

    Note:
    This ServiceNow AI Platform major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

    Fixed problem

    Problem Short description Description Steps to reproduce

    AI Search

    PRB1770551

    KB1647708

    		 Search on a portal displays a blank Genius Results card at the top when no results are found A blank Genius Results card is displayed at the top if no results were found. Genius results for an unsuccessful keyword search renders 'No results generated' after taking 9-10 seconds.

    Refer to the listed KB article for details.

    Condition Builder

    PRB1777164

    		 Change Advisory Board (CAB) workbench displays an extra backslash in the Planned start date field CAB workbench displays an extra backslash in the Planned start date field every time the CAB meeting is saved and refreshed.
    1. Navigate to the Agenda Management form section Change Request addition conditions field.
    2. Add a new condition term: 'Planned start date at or after' (Select the calendar icon, then select the green checkmark to save/close the picker).
    3. Save the record and view the form again.
    4. Look at the condition term added.

    Expected behavior: The date should be in the format (yyyy-MM-dd 00:00:00).

    Actual behavior: The date shows a slash in the format (yyyy-MM-dd\ 00:00:00).

    Server-side scripts

    PRB1786423

    		 Transpiler doesn't respect the custom per-thread memory limit, causing an error

    Some threads in the transpiler do not respect the value of the system property, com.glide.script.swc .memory_threshold_in_kb, and instead throw an exception when memory usage exceeds the default per-thread limit of 16MB. The error is logged repeatedly and prevents a portion (up to 1/4) of the server-side scripts executed on the node to fail.

    Fixes included

    Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.