ITSM Mobile Agent release notes

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • The ServiceNow® ITSM Mobile Agent app delivers base system mobile-first experiences designed for IT agents to triage, act on, and resolve incidents on the go. ITSM Mobile Agent was enhanced and updated in the Washington DC release.

    ITSM Mobile Agent highlights for the Washington DC release

    Enable the Override Do Not Disturb feature so that On-call members can receive push notifications for critical alerts even when their phones are in Do Not Disturb mode. This feature helps shift managers reach On-call members and confirm that they're available to respond to any major incidents.

    See ITSM Mobile Agent for more information.

    Important:
    ITSM Mobile Agent is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Washington DC release

    Enable Override do not disturb to receive critical alerts
    Use ITSM Mobile Agent to enable and configure the list of critical alerts that you want to receive when your mobile device is in Do Not Disturb mode.

    Activation information

    Install ITSM Mobile Agent by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.