Notifications release notes

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • The ServiceNow® Notifications application enables you to create, manage, and send custom notifications in workflows for important events, actions, and alerts. Notifications was enhanced and updated in the Washington DC release.

    Notifications highlights for the Washington DC release

    • Limit sending emails to IDs that are known to generate bounces according to RFC3463 and enable the admins to control blocked ids.
    • Configure SMTP (Simple Mail Transfer Protocol) email account for outbound emails using client credential flow.
    • Limit sending emails to IDs that are known to generate bounces according to RFC3463.

    See Notifications for more information.

    New in the Washington DC release

    Support for client credential flow in SMTP account
    Configure SMTP account for outbound email in ServiceNow instance using client credential flow.
    Email bounce management
    Link actions to content dynamically in provider notifications actionable content creation by using event params with the existing static actions.

    UI changes

    Asterisk for Category field in provider notification.
    Category field was made required.
    New fields have been added to notification actionable content
    Action(s) listed in event param1 and Action(s) listed in event param2 fields have been added.

    Changed in this release

    Dynamic actions linking for provider notifications
    Link actions to content dynamically by using event params and the existing static actions in provider notifications actionable content creation.
    Mandatory Category field in provider notifications
    The category field for provider notifications is a required field.

    Activation information

    Notifications is a ServiceNow AI Platform feature that is active by default.