Visa Spoke release notes
The ServiceNow® Visa Spoke enables the ServiceNow AI Platform® to seamlessly invoke Visa APIs under Visa Resolve Online (VROL) for Visa card dispute process. Visa Spoke is a new application in the Washington DC release.
Visa Spoke highlights for the Washington DC release
- Retrieve enriched transaction information.
- Perform transaction searches.
- Initiate the creation of dispute cases.
- Submit a Visa questionnaire.
- Initiate pre-arbitration and arbitration on existing dispute cases.
See Visa Spoke for more information.
Important:
Visa Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
Visa Spoke features
- Spoke actions
- Use the Visa Spoke to manage all card disputes in the VROL (Visa Resolve Online) system. With Visa Spoke actions, you can search for transactions, collaborate with merchants, manage disputes, and perform other functions with enhanced security. You can also resolve disputes, access data, and utilize other features.