Financial Services Operations Core release notes

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Financial Services Operations Core Release Notes

    The Washington DC release of the ServiceNow® Financial Services Operations Core application enhances the data model, allowing financial institutions to create adaptable data structures tailored to their business requirements. This release includes significant updates to improve data alignment and streamline the data transfer process.

    Show full answer Show less

    Key Features

    • Updated Data Model: Enhanced data alignment through reparented tables, which allows for more efficient data handling.
    • Efficient Data Transfer: Utilize fix scripts for seamless updates to newer product model tables.
    • Case Creation Enhancements: Replacement of the FSO interceptor with a new case type selector from Customer Service Management, simplifying the case record creation for agents.
    • Deprecations: The FSO service definition category table is deprecated, with its data migrated to CSM's service category tables. Several requestor roles and their UI actions are also deprecated.

    Key Outcomes

    Customers can expect improved operational efficiency and data integrity with the new updates. The reparenting of tables enables the use of advancements from Customer Service Management while maintaining existing functionality. By leveraging these updates, organizations can enhance service delivery and streamline processes within their financial services operations.

    The ServiceNow® Financial Services Operations Core application provides a data model that enables financial institutions to create flexible data structures that meet their business needs. Financial Services Operations Core was enhanced and updated in the Washington DC release.

    Financial Services Operations Core highlights for the Washington DC release

    • Utilize the updated data model with reparented tables to enhance data alignment.
    • Seamlessly transfer and update data to newer product model tables using efficient fix scripts.

    See Financial Services Operations Core for more information.

    Important:
    Financial Services Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Important information for upgrading Financial Services Operations Core to Washington DC

    During the upgrade to Washington DC, the Financial Services Operations Core plugin reparents the following tables:
    Note:
    You may experience a longer time for the upgrade to complete if your upgraded instance has a large number of records.
    • The Service Definition [sn_bom_service_definition] table extends from the Service Definition [sn_case_type_selection] table instead of the Request Definition [sn_ind_request_definition.
    • The Financial task [sn_bom_task] table extends from the Customer Service Task [sn_customerservice_task] table instead of the Global Task [task] table.
    • The Policy Participant [sn_bom_policy_participant] table extends from the Sold Product Related Party [sn_install_base_sold_product_related_party] table.
    Reparenting enables leveraging of the benefits and advancements introduced by ServiceNow® Customer Service Management (CSM) while preserving the functionality of existing applications.

    Changed in this release

    Case creation enhancements
    The FSO interceptor is replaced with the Customer Service Management Product Service select version of the case type selector. This enhancement enables customer service agents to easily create new case records by selecting the appropriate case type from a list of available services. For details, see the Service type selector for Financial Services Operations article in the Now Support knowledge base.

    Deprecations

    As part of the Customer Service Management (CSM) service definition uptake initiative, the FSO service definition category table is now deprecated and no longer supported or available for new activation. Instead, the FSO service definitions category data has been migrated to CSM's service category and service category relation tables. For more information, see the Deprecation Process [KB0867184] article in the Now Support knowledge base and theService type selector for Financial Services Operations article.

    Starting with the Washington DC release, the following requestor roles and the related UI actions are now deprecated and no longer supported or available for new activation.
    • sn_bom_loan.b2c_requestor
    • sn_bom_credit_card.requestor
    • sn_bom_deposit_b2b.requestor
    • sn_bom_loan_b2b.requestor
    • sn_bom_compl.requestor
    • sn_ins_policy_b2c.requestor
    • sn_bom_payment.requestor
    • sn_bom_deposit_b2c.requestor
    • sn_ins_policy_b2b.requestor
    • sn_bom.fs_requestor
    • sn_bom.b2c_requestor
    • sn_bom.b2b_requestor
    • sn_bom.requestor

    Related ServiceNow applications and features

    Customer Service Management
    Enables the extension of tables from the Customer Service Management application into the Financial Services Operations Core application.
    Playbooks for Customer Service Management
    Visualize business process workflows in a simple, task-oriented view with the Playbooks for Customer Service Management to confirm consistent responses to commonly encountered situations.