Operational Technology Change Management release notes
Summarize
Summary of Operational Technology Change Management Release Notes
The Washington DC release of the ServiceNow® Operational Technology Change Management application enhances capabilities for managing changes to Operational Technology (OT) devices and production processes. This update aims to streamline the change management process for engineers working with OT systems.
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Key Features
- Organized Change Requests: Enhanced OT change record on the Industrial Workspace for better organization of change requests.
- Email Notifications: Enable notifications to keep stakeholders informed when change records are updated.
- Multiple Device Management: Ability to add multiple OT devices and equipment models to a change request for logical grouping of work.
- New Firmware Category: Addition of a Firmware category option on OT change request forms.
- Task Management Updates: Improved My Tasks and Unassigned list to include relevant change task records.
- User Role Enhancements: The Change write user role allows assigned users to manage IT change tasks effectively.
Key Outcomes
Customers can expect improved efficiency in managing OT changes, better communication through email notifications, and enhanced organization of change requests. These updates facilitate quicker resolution of OT asset and production process issues, ultimately leading to more streamlined operations.
Activation Information
To utilize Operational Technology Change Management, customers must request installation via the ServiceNow Store. The application can be integrated with other ServiceNow solutions, such as IT Service Management, to provide comprehensive support for OT operations.
The ServiceNow® Operational Technology Change Management application enables engineers to implement changes to Operational Technology (OT) devices and production processes. Operational Technology Change Management was enhanced and updated in the Washington DC release.
Operational Technology Change Management highlights for the Washington DC release
- Organize your OT change requests with the updated OT change record on the Industrial Workspace.
- Enable email notifications for OT change requests and OT change tasks to stay updated on your OT change records.
- Add multiple OT devices and equipment model entities to an OT change request so that you can group your work in a more logical manner.
See Operational Technology Change Management for more information.
New in the Washington DC release
- Change email notifications
- Send email notifications to relevant stakeholders when a change record is updated.
- Edit the related devices and equipment model entities in a change record
- Add or remove multiple OT devices and equipment model entities in an OT change record in the Affected OT Devices and the Impacted Equipment Model Entities related lists, respectively.
UI changes
- Firmware category
- The Firmware category was added as a Category field option on an OT change request form.
- My Tasks and Unassigned list
- The My Tasks and Unassigned list under Other OT Tasks in the Industrial Workspace was changed to include the change task records that are assigned to OT users and the change task records that aren’t assigned to any user.
Changed in this release
- Updated layout of the OT change record on the Industrial Workspace
- The OT change record in the Industrial Workspace was updated so that all existing related lists are included under the Related Records tab.
- Change write user role (sn_ot_change_write)
- The Change write user role (sn_ot_change_write) was updated so users that are assigned with this role can have IT change tasks assigned to them. They can also update the IT change task that they're assigned to.