Hermes Messaging Service release notes

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Hermes Messaging Service enables you to integrate your Apache Kafka environment with your ServiceNow® instance. Hermes Messaging Service was enhanced and updated in the Washington DC release.

    Hermes Messaging Service highlights for the Washington DC release

    • Publish events from your ServiceNow instance to your Apache Kafka environment and consume high volumes of Apache Kafka events from your external systems with low latency.
    • Effectively process spikes and bursts in message volume from external systems to minimize performance impacts on your instance.
    • Manage the health and performance of message delivery using Hermes diagnostic tools.

    See Hermes Messaging Service for more information.

    New in the Washington DC release

    Improved security setup
    Generate certificates for secure connections to Hermes Messaging Service, revoke certificates, and apply ACLs to certificates using the Hermes Messaging Service certificate generator.
    Manage topic namespaces
    Create, update, and delete topic namespaces in the Hermes Kafka cluster using Hermes Messaging Service.
    Manage topics
    Create, update, and delete topics in the Hermes Kafka cluster using Hermes Messaging Service.
    Rescan topics
    Synchronize topic records in your instance with the topics that belong to you in the Hermes Kafka cluster.

    Activation information

    Hermes Messaging Service is a ServiceNow AI Platform feature that is available with activation of the ServiceNow Stream Connect plugins (com.glide.hub.flow_trigger.kafka or com.glide.hub.action_step.kafka) or installation of the Log Export Service application. For details, seeHermes Messaging Service activation.

    Related ServiceNow applications and features

    Using Stream Connect for Apache Kafka
    Produce Apache Kafka messages from your ServiceNow instance using Flow Designer, and then consume the messages in an external application. You can also produce Apache Kafka messages from an external application and then consume the messages in your ServiceNow instance using a variety of consumers with Stream Connect.
    Log Export Service (LES)
    Export log data securely to your external data lake for reporting, auditing, or regulatory purposes using Hermes Messaging Service with Log Export Service.
    Instance Data Replication
    Improve the performance and processing efficiency of Instance Data Replication by upgrading replication sets that you created prior to the Washington DC release to use Hermes Messaging Service.