EMR Help release notes
The ServiceNow® EMR Help application simplifies and streamlines the process to submit requests related to an electronic medical record (EMR) system. EMR Help was enhanced and updated in the Washington DC release.
EMR Help highlights for the Washington DC release
- nhance clinical efficiency, and improve patient outcomes by creating healthcare cases directly from the EMR to expedite resolution.
- View contextual session information at a glance while fulfilling EMR Help requests in Workspace for a more efficient resolution process.
- Review a summary of submitted request information without exiting the EMR Help portal.
See EMR Help for more information.
Important:
EMR Help is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Washington DC release
- Creating requests within your EMR
- Create healthcare cases without leaving your EMR system by using the EMR Help portal.
UI changes
- EMR session information is now displayed in the contextual side panel
- EMR session information is displayed on the contextual side panel of request records generated from the EMR Help portal.
- Additional info tab in EMR Help portal
- An Additional info tab in the EMR Help portal for requests displays the details that you submitted for reference for viewing only.
Changed in this release
- EMR Help now in Healthcare and Life Sciences Service Management Core
- Starting with the Washington DC release, when you install Healthcare and Life Sciences Service Management Core, EMR Help is installed as well.
Activation information
Install EMR Help by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.