User Experience Analytics release notes
The ServiceNow® Usage Insights application enables you to understand user web and mobile experiences by visualizing your metrics and interactions through an interactive dashboard. Usage Insights was enhanced and updated in the Washington DC release.
Usage Insights highlights for the Washington DC release
- Users can view funnels created in the Usage Insights dashboard
- Integration with Platform Analytics
See for more information.
Important information for upgrading Usage Insights to Washington DC
- Users can opt out of basic tracking.
- A funnel data visualization is available for Usage Insights data sources.
New in the Washington DC release
- Platform Analytics integration
- Improved query capabilities for Platform Analytics integration
- Funnels UIB component
- Enable users to view funnels created in the Usage Insights dashboard.
Changed in this release
- Basic tracking
- Basic tracking is disabled when the user opts out.
Removed in this release
User Experience Analytics API version 2.1.4 has been withdrawn from store.
Activation information
Usage Insights is a ServiceNow AI Platform feature that is active by default.
Browser requirements
To optimize your Usage Insights, use either a Google Chrome or Apple Safari browser.