Industrial Process Manager release notes

The ServiceNow® Industrial Process Manager application enables your teams to map and visualize the industrial equipment models and associated production processes at individual facilities. Industrial Process Manager was enhanced and updated in the Washington DC release.

Industrial Process Manager highlights for the Washington DC release

• Add Operational Technology (OT) devices to an equipment model entity by using the IP address.
• Change the Entity name and Parent fields of an equipment model entity to keep your equipment model entity information up to date after you create it.
• Modify the parent of one or more equipment model entities after the equipment model entity record is created.
• Use the new Automated Mapping Across Zone-based IP Network Groups (AMAZING) roles to control who has access to and can edit OT subnet-mapping records.
• Control the view and edit the access to your sites and equipment model entities by using the new User Criteria security model.

See Industrial Process Manager for more information.

Important:

Industrial Process Manager is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Important information for upgrading Industrial Process Manager to Washington DC

The Industrial Process Manager application now has a dependency with the Operational Technology Service Management applications, which include Operational Technology Incident Management and Operational Technology Change Management. To install Industrial Process Manager on your instance, one of the following SKUs is required:

• Operational Technology Visibility SKU
• Operational Technology Service Management SKU
• Any custom SKU that entitles Industrial Process Manager

New in the Washington DC release

Add OT devices to an equipment model entity by IP address

When you manually add OT devices to the Mapped OT Devices related list in the Equipment Model Manager on the Industrial Workspace, you can add an OT device by its IP address.

Update the entity name or parent of an equipment model entity

Update the Entity name or Parent fields in an equipment model entity record as needed to help keep your equipment model information up to date.

Modifying the parent of an equipment model entity

Update the parent in one or more equipment model entity records after creating an equipment model entity.

Additional AMAZING roles to access and edit OT subnet-mapping records

Control which users have access to and can edit OT subnet-mapping records by assigning the Amazing Reader (sn_ot_amazing_read), Amazing Writer (sn_ot_amazing_write), and Amazing Admin (sn_ot_amazing_admin) roles.

Automatically assigns all OT control modules to equipment model entities based on the Owns::Owned by relationship (sn_otsm.subnet_mapping.auto_assign_ot_control_modules) system property

Enable automatic assignments of OT control modules to equipment model entities based on the owns::owned by relationship the OT control module has with an OT control system (or extended class) device.

User Criteria security model

Create and assign user criteria to control the view and edit the user access to your sites and equipment model entities with the new User Criteria security model. If you want to migrate from the site user configuration to the User Criteria security model, the ISAEntitySiteUser script was updated to query the ISA User Criteria table and calls the User Criteria API for all existing public APIs.

Note:

If your ISA Equipment Model application version is prior to 1.0.12, you can still use the site user configuration available for the ISA Equipment Model.

UI changes

Parent field changed to Parent entity in the Equipment Model Entity record

The Parent field is changed to Parent entity in the Equipment Model Entity record on the ServiceNow AI Platform.

Unmapped OT Devices list

The Unmapped OT Devices list was added to the Industrial Workspace list view under the Operational Technology (OT) module.

Mapped OT Devices table

The Mapped OT Devices table was added to the Industrial Process Manager menu item under the Industrial Workspace Admin module.

View Dependency Map button

The View Dependency Map button was added to the equipment model view in the Industrial Workspace and to the Equipment Model Entities table under the Equipment Model - ISA menu item in the Industrial Workspace Admin module.

Location field

The ability to add Location to your devices during OT subnet mapping was added to the OT Subnet Mapping table under the Industrial Process Manager item in the Industrial Workspace Admin module.

OT subnet mapping message for a new relationship between an equipment model entity and an OT device

If a matching OT subnet was found and a new relationship was created between the equipment model entity and the OT device, a message appears with a link that takes you to the CI Relationships table.

OT subnet-mapping message for an existing relationship between an equipment model and an OT device

If a matching OT subnet was found and a relationship exists between the equipment model entity and the OT device, a message appears with a link that takes you to the CI Relationships table.

User Criteria - Can Read menu item

The User Criteria - Can Read menu item that contains the Equipment Model Entity View Access [isa_entity_m2m_user_criteria_can_view] table was added to the Equipment Model - ISA module on the ServiceNow AI Platform.

User Criteria - Can Edit menu item

The User Criteria - Can Edit menu item that contains the Equipment Model Entity Edit Access [isa_entity_m2m_user_criteria_can_edit] table was added to the Equipment Model - ISA module on the ServiceNow AI Platform.

Changed in this release

Manage the Equipment Model section in the Industrial Process Manager Guided Setup

The Manage the equipment model section of the Industrial Process Manager Guided Setup has the following new enhancements:

• The Assign Users task was removed.
• The Create User Criteria for Site Users task was added.
• The Assign Site Users - Can Read task was added.
• The Assign Site Users - Can Edit task was added.

ISA Equipment Model enhancements

When you upgrade to version 1.0.12 of the ISA Equipment Model, the migration from site user access to user criteria and groups begins automatically and the following changes are made:

• Improved site level access control to that uses user criteria to define read or write level user access to equipment model entity sites. With the additional assignment of OT viewer (cmdb_ot_viewer) or OT Editor (cmdb_ot_editor) roles, you can also have view or edit access to OT devices in the sites assigned accordingly.
• When you upgrade to version 1.0.12 of ISA Equipment Model, existing site user records are migrated to an improved access control model using user criteria to preserve the same access permissions. For each site with ISA Entity Site User records, the following changes occur.
  • For users with viewer access:
    • A new user criteria record is created and named Read User Criteria for <site name> Site [System Generated]
    • A new user group with all site users from this site is created and named Read Group for <site name> Site [System Generated]
    • A new record in the new Equipment Model Entity View Access table (isa_entity_m2m_user_criteria_can_view) is created with the new user criteria and user group.
  • For users with editor access:
    • A new user criteria record is created and named Edit User Criteria for <site name> Site [System Generated]
    • A new user group with all site users from this site is created and named Edit Group for <site name> Site [System Generated]
    • A new record in the new Equipment Model Entity Edit Access table (isa_entity_m2m_user_criteria_can_edit) is created with the new user criteria and user group.
• The Site User application menu and Site Users related list on the Equipment Model Entity record for a site is removed.
• All site user (isa_entity_site_user) records are set to inactive.
• The Site User – Can Read and Site User – Can Edit application menu items are added to the ServiceNow AI Platform.
• The Can Read Equipment Models and Can Edit Equipment Models related lists are added to the Equipment Model Entity record for a site.

Removed in this release

• The Site Users menu item that contained the ISA Entity Site Users [isa_entity_site_user] table was removed from the Equipment Model - ISA module on the ServiceNow AI Platform.

Activation information

Install Industrial Process Manager by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Note:

Industrial Process Manager is automatically installed with Operational Technology Incident Management and Operational Technology Change Management.

Related ServiceNow applications and features

Operational Technology Manager

The ServiceNow® Operational Technology Manager enables you to aggregate Operational Technology (OT) device data from multiple sources, so that you can build the foundational data relationships used in the Industrial solution.