Adoption Services release notes

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • The ServiceNow® Adoption Services application is a suite of solutions, both products and features, that provide user support and critical information at the anticipated time of need. These services include guides and embedded help that teach users how to interact with the UI pages that they’re looking at in their instance. Adoption Services was enhanced and updated in the Washington DC release.

    Adoption Services highlights for the Washington DC release

    • See the new feature content for the products and the user roles that are needed for these products.
    • See the What's New tab that is displayed in the Help Center to learn about new features.

    See Adoption services for more information.

    New in the Washington DC release

    What's New
    Use the What’s New tab in the Help Center to see the new feature content for the products and the user roles needed for these products.

    UI changes

    Configuration setup type
    The Configuration setup type functionality has been removed from the Guided Setup player.
    Get Started
    The Continue button is changed to Get Started on the Guided Setup player configuration page.
    Category drop-down
    A category drop-down list is added to the header in the Guided Setup player.
    Mark as complete
    The Continue button is changed to Mark as complete on the Setup department web client branding and the theme engine pages in the Guided Setup player.
    Skip button
    The Skip button is only enabled in the Guided Setup player for tasks that aren't required.

    Changed in this release

    Guided setup
    Use the new Guided setup player process backend powered by the Playbooks. App development team admins that create Guided Setups for their products now have all capabilities that are part of the Playbooks. This change creates a similar Guided setup player experience with new visual enhancements.
    Create a guided setup
    Use the new capabilities offered with the Playbooks backend to define the activities that Playbooks can support in addition to the existing activities of the Guided Setup builder. For example, you could use Conditional Flow, which would be introduced in the Guided Setup flow.

    Activation information

    Adoption Services is a ServiceNow AI Platform feature that is active by default.