Platform Analytics Experience release notes
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Summary of Platform Analytics Experience Release Notes Washington DC
The Washington DC release of the ServiceNow® Platform Analytics Experience enhances the way users consume analytics data across all Platform Analytics products. This release focuses on modernizing analytics consumption and improving decision-making through interactive features and automated insights.
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Key Features
- Dashboard Migration: Users can migrate all or a subset of dashboards, reports, and Performance Analytics widgets from Core UI to the new Platform Analytics Experience.
- Unified Navigation: Access Platform Analytics directly through the Unified Navigation module, improving visibility and accessibility based on user roles.
- Proactive Analytics: Automated insights and predictive alerts are available on dashboards, facilitating informed decision-making.
- Pareto Visualization: A new bar chart feature allows users to visualize and analyze the frequency of issues in a process.
- Customizable Dashboard Features: Users can set background colors, refresh data, and manage ownership details for dashboards.
- Chart Interaction: Customizable interactions enable users to drill down into data or navigate to URLs directly from visualizations.
Key Outcomes
With these enhancements, ServiceNow customers can expect improved analytics capabilities that support better decision-making processes. The new features foster greater interactivity, enabling users to derive insights more effectively while reducing the complexity of managing and accessing analytics data.
The ServiceNow® Platform Analytics Experience provides a single center for consuming the data from all Platform Analytics products. Platform Analytics Experience has been enhanced and updated in the Washington DC release.
Platform Analytics Experience highlights for the Washington DC release
- Modernize and simplify the consumption of analytics by activating the Platform Analytics Experience.
- Surface meaningful insights from your analytics data to empower the direct decision making of viewers.
- Improve viewer interactivity with the ability to set date ranges on time series and customize behavior when a value is selected on a chart.
See Platform Analytics experience for more information.
Important information for upgrading Platform Analytics Experience to Washington DC
Platform Analytics Experience functionality was previously located in the Platform Analytics Workspace. The functionality is now part of the core ServiceNow AI Platform, accessible through the Next Experience Unified Navigation. You can migrate any dashboards, reports, and Performance Analytics widgets that were created in Core UI to this functionality.
New in the Washington DC release
- Dashboard migration to Platform Analytics Experience
- Migrate either all your dashboards to new experiences or a subset of dashboards to the Platform Analytics Experience. This migration includes other Core UI analytics artifacts such as reports and Performance Analytics widgets.
- Platform Analytics in Unified Navigation
- Instead of accessing Platform Analytics only in a workspace, access it as normal functionality through the Unified Navigation Platform Analytics module. After you migrate all of your dashboards to Platform Analytics, Unified Navigation item visibility for Platform Analytics depends on the roles assigned to the user.
- Proactive analytics insights on dashboards
- Improve your decision making with automated insights and predictive alerts delivered in context via dashboard cards, which make it taking informed, timely actions easier. Both historical and predicted events are shown.
- Proactive Analytics workflow triggers
- In Flow Designer, create automated workflows that are triggered by proactive analytics events.
- Pareto visualization
- Show a bar chart with columns in descending order topped by a line showing the cumulative percentage contribution of each column. Use this visualization to analyze the frequency of problems or outcomes in a process and show the most important ones.
UI changes
- Analytics Center in Platform Analytics Workspace changed to separate pages
- In previous releases, controls in the Analytics Overview enabled you to open different tabs for dashboards, data visualizations, and KPIs. Those tabs are now available through the Unified Navigation Platform Analytics Library module. Some links for viewing and creating dashboards and data visualizations are still available from the Analytics Overview.
- Date range selection added for viewers
- Viewers of a time series visualization can select the date range to show on the chart. The available date ranges depend on the indicator frequency and the time series aggregation, such as By month Sum. This feature isn’t available for Table data sources.
- Removed some data visualization list controls
- To support the migration of Core UI reports and Performance Analytics widgets, you can no longer change columns or show filters in the data visualizations list.
Changed in this release
- Many-to-many filters
- Unified filters now support many-to-many relationships, where a value on the filter source table can match multiple values on the target table and vice versa.
- Pivot table improvements
- Multiple columns are supported, with up to three group-by values selected as columns.
- You can select different choice fields as group-by values with multiple data sources. This ability is also available in bar visualizations.
- Header alignment now matches the alignment of content in the columns.
- Indicator scorecard improvements
- The breakdown distribution can now be shown for an indicator. If you select only one indicator to show, you can show the distribution of scores across the elements of up to two breakdowns. You can also enable viewers to change the breakdowns that are shown.
- Metrics on list-type scorecards now include a latest score bar.
- You can now add dividing lines between rows as well as columns on pivot-type scorecards.
- Customizable dashboard background colors
- The dashboard editor can set a background color for the whole dashboard or for individual dashboard tabs.
- Data visualizations can be added to a dashboard from the Visualization Designer
- A visualization editor with editing rights can add the visualization they’re working on to a dashboard from inside the Visualization Designer.
- Manual and automatic dashboard refresh
- Any dashboard viewer can refresh the data on a dashboard. A dashboard administrator can schedule automated dashboard refreshes.
- Owner information
- You can add the owner and owner group to the details of dashboards, saved data visualizations, and saved filters.
- Customizable chart interaction
- In data visualizations, you can set the navigation when a viewer selects a segment of a chart. You can enable the viewer to drill down to data or to open an internal or external URL.
- Bar and pie visualizations support act as filter
- You can configure pie and bar visualizations (excluding Pareto) to act as filters. If a viewer then selects a pie segment or a bar column, all other visualizations on that dashboard tab are filtered for matching values.
- Metric formatting support for manual data in data visualizations
- Metric formatting is now available for manual JSON data sources. This feature was formerly available only for predefined data sources such as tables and indicators.
Deprecations
- Core UI Reporting functionality is deprecated in favor of Data visualizations in Platform Analytics for net new instances and instances that have migrated to the Platform Analytics experience.
- Core UI Dashboards functionality is deprecated in favor of Platform Analytics dashboards for net new instances and instances that have migrated to the Platform Analytics experience.
Activation information
Platform Analytics Experience is a ServiceNow AI Platform feature that is active by default. This version includes all updates to the Platform Analytics components that have been released on the ServiceNow® Store since the Vancouver release. Any updates after the Washington DC release will be available on the ServiceNow Store.
Accessibility information
- Keyboard navigation changed in dashboards
- The keyboard navigation button has been removed from dashboard widgets that have focus. You can press the Spacebar on widgets that have focus to enable moving the widget with the arrow keys.
- Color contrast in time series data visualizations
- Contrast in time series visualizations has been improved.