Subscription Management release notes

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • The ServiceNow® Subscription Management application enables you to proactively manage your subscriptions and monitor subscription usage on your instances. Subscription Management was enhanced and updated in the Washington DC release.

    Subscription Management highlights for the Washington DC release

    • Gain visibility and control of your product subscriptions.
    • Maximize subscription usage and make informed decisions about future purchases by monitoring your subscriptions.
    • Avoid unexpected costs by tracking subscription usage and allocations over time.

    See Subscription Management for more information.

    New in the Washington DC release

    Proactively manage your subscriptions
    View a summary of your product subscriptions in a new user interface that prioritizes actionable data.
    View insights about your subscription allocations
    Maximize subscription usage by identifying when subscriptions are over-allocated and viewing subscriptions you can allocate.
    Allocate subscriptions using recommended groups
    Grant entitlement to the right users by allocating subscriptions using recommended groups.
    Address issues with your product subscriptions
    Stay in compliance by mapping custom tables and custom applications to your product subscriptions.
    View application installation status
    Determine whether an application is available for install from the current product subscription.
    Monitor Now Assist usage
    View an account-level summary of your Now Assist entitlements and track Now Assist usage across all your instances.
    Monitor Now Assist creators
    View an account-level summary of your Creator Plus entitlements and track allocations across all your instances.

    Changed in this release

    New Subscription Management experience
    The legacy Subscription Management experience was replaced in this release by a more efficient and streamlined interface.

    Removed in this release

    • The Subscribed Users related list has been removed from the subscription form.
    • The Subscribed Users related list and the Role Subscription Attributes related list have been removed from the role form.
    • The Manage Subscriptions related list has been removed from the group form.
    • The Custom Application Inventory module has been removed.
    • The App Engine Usage dashboard has been removed. You can access details about your App Engine custom table entitlements by viewing your App Engine subscription details. For details on auditing App Engine V1 usage, see KB0999383.
    • The Domain Compliance Overview dashboard has been removed. Subscription Management no longer supports domain separation.

    Activation information

    Subscription Management is a ServiceNow AI Platform feature that is active by default.