Skills Intelligence release notes

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Skills Intelligence Release Notes Washington DC

    The ServiceNow® Skills Intelligence application, enhanced in the Washington DC release, utilizes Artificial Intelligence (AI) to optimize skills data for talent management and employee development. This release enables organizations to effectively manage and leverage their skills data from a single interface.

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    Key Features

    • Skills Intelligence Workspace: Centralized access to skills, jobs, and roles, allowing for quick viewing and modification of skills and proficiencies within role groups.
    • Custom Skills Onboarding: Import and manage unique skills specific to your organization, with suggestions for batch processing tasks such as removing duplicates.
    • Guided Setup: Streamlined setup for Skills Intelligence and Company Job Architecture through a guided process.
    • Actionable Insights: The Skills Intelligence landing page provides insights to identify areas needing attention within skills and job architecture.
    • Role Group Enhancements: Merged related lists for role groups and added columns to support lateral career progression.

    Key Outcomes

    By using the updated Skills Intelligence application, organizations can expect improved management of skills data, facilitating better career progression paths and role architecture enhancements. Activation of Skills Intelligence requires installation from the ServiceNow Store and the necessary plugins for full functionality.

    The ServiceNow® Skills Intelligence application uses Artificial Intelligence (AI) to help your organization leverage skills data in talent management and employee development. Skills Intelligence is enhanced and updated in the Washington DC release.

    Skills Intelligence highlights for the Washington DC release

    • Update and maintain skills and role architecture data from a single place using the Skills Intelligence Workspace.
    • Import and review the skills in your organization into your ServiceNow instance using the custom skills onboarding flow.
    • Support lateral career progression using related role groups.
    • View, edit, or delete skills (including proficiencies) that are related to a given role level within a role group quickly using the Skill matrix.
    • Use skills recommendations based on HCM and ATS data to build and improve roles within the role architecture.

    See Skills Intelligence for more information.

    Important:
    Skills Intelligence is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Washington DC release

    Skills Intelligence Guided Setup
    Set up Skills Intelligence and the Company Job Architecture efficiently through guided setup. For more information, see .
    Skills Intelligence landing page
    Note which parts of the Skills and Company Job Architecture need attention with the actionable insights on the Skills Intelligence landing page. For more information, see Skills Intelligence Workspace.
    Skills Intelligence Workspace
    Access Skills and Company Job Architecture related data like skills, jobs, and roles from a single location. You can view and modify skills and proficiencies in a role level of a role group quickly with the skills matrix. For more information, see Skills Intelligence Workspace.
    Custom Skills onboarding
    Identify unique skills to your organization and import them into the ServiceNow instance. Get suggestions on how to batch process skills such as removing duplicates, identifying related skills, and adding net new ones. For more information, see Bring in skills through Skills import.

    UI changes

    Role group form
    The From role group and To Role group related lists have been merged into a Related role group list.

    Changed in this release

    Related role groups table
    Two new columns have been added to support lateral career progression. For more information, see Create related role groups.
    Job level progression
    Career progression between the same job levels is no longer possible.

    Activation information

    Install Skills Intelligence by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    Note the following requirements for additional functionality:
    • The Skills Intelligence Workspace plugin (sn_skills_int_ws) must be installed for the workspace experience.
    • Skills Industry data plugin (sn_skills_data) is required to access the industry skills data.