Browser requirements for all Washington DC features and products

  • Release version: Washingtondc
  • Updated April 10, 2018
  • 3 minutes to read

    • Cumulative release notes summary on browser requirements for Washington DC features and products.

    Several products have specific browser requirements. Review this information to ensure you are using the correct browsers and browser versions.
    Application or feature Details

    AI Search

    AI Search does not support Internet Explorer.

    Advanced Work Assignment

    Advanced Work Assignment doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers that are listed in Browser support.

    Agent experience for CSM

    ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

    Automated Test Framework

    Automated Test Framework supports running tests only from desktop browsers. You can't run tests or test suites from tablets, mobile browsers, or the mobile UI. Some desktop browsers require additional configuration. For more information, see Browser recommendations for Automated Test Framework.

    Automated Test Framework offers limited support for test design on tablets. You can't add new custom UI test steps from tablets because tablets can't retrieve components. Review any existing custom UI test steps that were added from a desktop browser instead.

    Case management for CSM

    ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

    Collaborative Work Management

    Live user presence in Docs is not supported in the Safari browser.

    Data management for CSM

    Starting with the Washington DC release, ServiceNow® Data Management doesn't support mobile devices and Internet Explorer. For more information, see Browser support.

    Digital End-User Experience

    For the web/SaaS application, enable the DEX browser extension for monitoring web/SaaS applications to collect various operational or performance-based metrics on your system. For more information, see Enable DEX browser extension for monitoring web/SaaS applications.

    Next Experience

    The Washington DC release no longer supports Internet Explorer 11. You can’t log in through that browser. The iOS version of Firefox is also not supported.

    Next Experience Developer Tools

    Download Next Experience Developer Tools from the Google Chrome Web Store.

    Now Assist

    Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn’t supported in Microsoft Internet Explorer

    Operational Sustainability Management

    The new formula builder feature is supported on all browsers except Safari.

    Opportunity Management

    ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

    Order Management

    ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

    ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

    Policy and Compliance Management

    GRC: Policy and Compliance Management requires the latest public release and two previous release versions of the following browsers:
    • Google Chrome
    • Firefox and Firefox Extended Support Release (ESR)
    • Microsoft Edge Chromium
    • Safari 12.0 and later versions

    Quote Management

    ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

    Robotic Process Automation (RPA) Hub

    ServiceNow workspaces don’t support mobile devices. For more information about the list of supported browsers, see Browser support.

    Self-Service and Omnichannel engagement for CSM

    Internet Explorer is not supported.

    Service Portal

    The Washington DC release doesn't support Internet Explorer 11. The iOS version of Firefox doesn’t support Service Portal pages.

    Table Builder

    Internet Explorer isn’t supported.

    UI Builder

    Internet Explorer isn’t supported.

    User Experience Analytics

    To optimize your Usage Insights, use either a Google Chrome or Apple Safari browser.

    Virtual Agent

    Virtual Agent supports various browsers, including Google Chrome and Microsoft Edge. For more information, see Browser support.

    Walk-up Experience

    Access Walk-up Experience through the ServiceNow® Workspace. ServiceNow workspaces don’t support mobile devices.

    Starting with the Orlando release, ServiceNow workspaces don't support Internet Explorer or Microsoft Edge. Instead, use Microsoft Edge Chromium or one of the other supported browsers listed in Browser support.

    If you're on New York or an earlier release and using Internet Explorer 11 or Microsoft Edge with any workspace, such as ServiceNow® CSM Agent Workspace or ServiceNow® Vendor Management Workspace, you must first migrate to a newer browser. After you upgrade to a new browser, you can upgrade to at least the Orlando release. For more information, see the Internet Explorer 11 Performance [KB0683275] article in the Now Support Knowledge Base.