Notify release notes
The ServiceNow® Notify application provides support for SMS and voice channels on the ServiceNow AI Platform to communicate with customers. Notify was enhanced and updated in the Washington DC release.
Notify highlights for the Washington DC release
Control who can start a conference call or send an SMS on a task record using Notify.
See Notify for more information.
Changed in this release
- Enhanced security to access Notify
- Control who can view and select the Start conference call and Send SMS UI actions for a Task record through assigning the notify_view role. The notify_view is the minimum required role for accessing Notify.
Activation information
Notify is a ServiceNow AI Platform feature that is available with activation of the Notify (com.snc.notify) plugin. For details, see Notify.