Washington DC Patch 5 Hotfix 3

  • Release version: Washingtondc
  • Updated August 5, 2024
  • 1 minute to read

    • The Washington DC Patch 5 Hotfix 3 release contains fixes to these problems.

    Build information:
    Build date: 08-02-2024_0329
    Build tag: glide-washingtondc-12-20-2023__patch5-hotfix3-07-30-2024
    Important:
    For more information about how to upgrade an instance, see ServiceNow Upgrades.

    For more information about the release cycle, see the ServiceNow Release Cycle.

    Note:
    This ServiceNow AI Platform major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

    Fixed problem

    Problem Short description Description Steps to reproduce

    Virtual Agent

    PRB1789855

    		 In Virtual Agent after a Washington DC upgrade, every input that matches more than one keyword throws an error Virtual Agent should display all topics that match a keyword, but it displays a technical error message or occasionally hangs.

    Fixes included

    Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.