Deprecation information for all Washington DC features and products

Cumulative release notes summary on deprecation information for Washington DC features and products.

For more information about plugins, refer to List of plugins and Changes to plugins

Application or feature	Details
Advanced Risk	Starting with version 18.1.0 of the Advanced Risk and Risk Management applications, the following dashboards are deprecated: Advanced Risk Assessment Overview Exposure by Entity Exposure by Risk Statement Risk Overview Risk Register Project Risk Overview Dashboard If you're on a legacy release or already using these dashboards, you can continue to use them.
Agent experience for CSM	CSM Agent Workspace is now deprecated and no longer supported or available for new activation. CSM Configurable Workspace provides the latest experience for this functionality. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
Benchmarks	Starting with the Washington DC release, the Benchmarks legacy dashboard and recommendations on the KPI details page are being prepared for future deprecation. The legacy dashboard is hidden and is no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
Case management for CSM	Starting with the Washington DC release, the Product Model and Catalog Items Relationship plugin is no longer deployed, enhanced, or supported. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base. For more information, see Product Model and Catalog Items Relationship plugin deprecation. CSM Agent Workspace is now deprecated and no longer supported or available for new activation. CSM Configurable Workspace provides the latest experience for this functionality. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.
Cloud Cost Management	The Cloud Cost Management Core UI interface and Cloud Spend dashboard are planned for future deprecation.
Configuration Management Database (CMDB)	Starting with the Washington DC release, CMDB Data Manager that is built on Core UI (UI 16) is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. CMDB Workspace provides the latest experience for this functionality.
Core ServiceNow AI Platform	Starting with the Washington DC release, Internet Explorer and Internet Explorer mode in Edge are no longer supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
Dynamic Translation	IBM has announced the deprecation of the IBM Watson Translator Service for IBM Cloud in all regions. As of June 10, 2023, the Language Translator tile will be removed from the IBM Cloud Platform for new customers; only existing customers will be able to access the product. As of June 10, 2024, the service will reach its End of Support date. As of December 10, 2024, the service will be withdrawn entirely and will no longer be available to any customers. For more information, see https://cloud.ibm.com/docs/language-translator?topic=language-translator-release-notes.
Encryption Key Management	Starting with the Washington DC release, Database Encryption is being prepared for future deprecation. Cloud Encryption is the replacement solution for data at rest encryption. For details, see Encryption and Key Management.
Field Service Management	Starting with the Zurich release, the Enable capacity constraint for Schedule Optimization is being prepared for future deprecation. It will be no longer be applied for Schedule Optimization. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
Financial Services Operations Core	As part of the Customer Service Management (CSM) service definition uptake initiative, the FSO service definition category table is now deprecated and no longer supported or available for new activation. Instead, the FSO service definitions category data has been migrated to CSM's service category and service category relation tables. For more information, see the Deprecation Process [KB0867184] article in the Now Support knowledge base and theService type selector for Financial Services Operations article. Starting with the Washington DC release, the following requestor roles and the related UI actions are now deprecated and no longer supported or available for new activation. sn_bom_loan.b2c_requestor sn_bom_credit_card.requestor sn_bom_deposit_b2b.requestor sn_bom_loan_b2b.requestor sn_bom_compl.requestor sn_ins_policy_b2c.requestor sn_bom_payment.requestor sn_bom_deposit_b2c.requestor sn_ins_policy_b2b.requestor sn_bom.fs_requestor sn_bom.b2c_requestor sn_bom.b2b_requestor sn_bom.requestor
Flow Designer	Deprecated the system property com.snc.process_flow.reporting.iteration.lastn that specifies the number of loop iterations that a flow generates execution details for. This property only applies to flows created prior to the Washington DC release. New flows only generate execution details for the first and last iterations of a loop. To report on all iterations of a loop, create a flow execution settings record for the flow instead. For more information about flow execution settings, see Flow execution settings.
Hardware Asset Management 10.0.0	The Hardware Asset Management Core UI deprecation is planned for future releases. Beginning with the Washington DC release, limited support is provided for the Hardware Asset Management Core UI interface. While it remains active in your instance, including when you upgrade to a new ServiceNow AI Platform® release, the best approach is to move to the Workspace experience. For more information, see Hardware Asset Workspace.
Healthcare and Life Sciences Service Management Core	The Healthcare Sold Product [sn_hcls_sold_product] table has been deprecated. The Payer Plan [sn_hcls_payer_plan] table has been deprecated. Where this table was previously used, the Medical Insurance Model table [sn_ent_medical_insurance_model] is used going forward. The Medication Product Model [sn_hcls_medication_product] table has been deprecated. Where this table was previously used, the Medication Model [sn_ent_medication_model] table is used going forward. The Vaccine Product [sn_hcls_vaccine_product] table has been deprecated. Where this table was previously used, the Vaccination Model [sn_ent_vaccination_model] table is used going forward. For all deprecated tables, existing customer data is moved to the new tables when the upgrade occurs. Codeset records of type Medication code and Form code will be copied from the HCLS codeset to ENT model classification. Records in the new tables refer to codeset type records in the ENT model classification table.
ITOM Optimization	Deprecation of CAPI and Cloud Spend and Usage dashboards Starting with the Washington DC release: The Cloud API dashboard will be hidden and no longer activated on new instances but will continue to be supported. The Cloud Services Catalog application provides this functionality now. The Cloud Spend and Usage Dashboard will be hidden and no longer activated on new instances but will continue to be supported. The Cloud Insights Billing application provides this functionality now. Both the applications are being prepared for future deprecation. For details, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support knowledge base.
ITOM Visibility	Deprecation of CAPI Starting with the Washington DC release, Cloud API Discovery is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Pattern-based Discovery provides the latest experience for the CAPI functionality. Starting with version 1.6.0, the Firewall Audits and Reporting dashboard is deprecated. Starting with version 1.6.0, the Certificate Management Dashboard dashboard is deprecated. Its features have been moved to the Next Experience UI's Polaris theme dashboard. For details, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support knowledge base.
ITSM Predictive Intelligence Workbench	Starting with the Washington DC release, the Predictive Intelligence Workbench ITSM content (com.sn_piwb_itsm_content) plugin is being prepared for future deprecation. The plugin will be hidden and no longer activated on new instances but will continue to be supported. Task Intelligence admin console provides the latest experience for this functionality. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
Identity and Authentication	The MultiSSO v1 is deprecated. Upgrade to MutliSSO v2 from MultiSSO v1. For more information, refer to the knowledge article MultiSSO v2 upgrade instructions [KB9756504] in the Now Support Knowledge Base. The SAML 1.1 and SAML 1.1 Single Sign-On - Update 1 plugin is deprecated. The SAML-based identity providers (IdP) have already migrated to SAML 2.0. To use SAML 2.0, you must install the MultiSSO and configure your identity provider. The OpenID SSO plugin is deprecated. To use OpenID Connect (OIDC), you must install the MultiSSO and configure your OIDC-based identity provider.
Integration Hub	Starting with Washington DC release, OpenAPI support in the REST step is being prepared for future deprecation. It will be hidden and no longer available for activation but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
Investment Funding	The View Past Funding Details dashboard view is deprecated.
Knowledge Management	Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for future deprecation. It will be hidden and no longer activated on new instances but it will continue to be supported. The Knowledge Management Service Portal provides the latest experience for this functionality. For more information, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
MID Server	Containerized Windows MID Servers are no longer supported. The download link for the Windows MID Server docker recipe is removed. You can still use the old Windows MID Server docker recipe, but there’s no official support. See (KB1559617) Deprecated Containerized MID Server Features in Washington DC for more information. Auto-deployment and auto-deletion through a dedicated deployment MID Server are no longer supported. Deployment templates are no longer supported and new deployment templates can’t be used or created. However, existing deployment requests with existing templates still work. See (KB1559617) Deprecated Containerized MID Server Features in Washington DC for more information.
Operational Sustainability Management	The metric_status field has been removed from the sn_grc_metric_base_definition table. The metric_status field has been removed from the sn_grc_metric_metric table. The rollup_formula field has been deprecated from the sn_grc_metric_composite_definition table. The following tables are deprecated: sn_esg_m2m_risk_goal sn_esg_m2m_risk_statement_goal
Order Management	Starting with the Vancouver release, Order Management for Customer Service Management is being prepared for future deprecation. It’s hidden and no longer installed on new instances but continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.
Platform Analytics Experience	Core UI Reporting functionality is deprecated in favor of Data visualizations in Platform Analytics for net new instances and instances that have migrated to the Platform Analytics experience. Core UI Dashboards functionality is deprecated in favor of Platform Analytics dashboards for net new instances and instances that have migrated to the Platform Analytics experience.
Predictive Intelligence	Support for creating new regression solutions was removed. You will still be able to train and edit existing solutions, but you won't be able to create new ones.
Product Catalog Management and Pricing Management	The Enable single row match only with highest priority (sn_csm_pricing.matrix_result_single_match_record) system property for Pricing Management has been deprecated starting with the May 2024 release of Sales and Order Management applications. Use the Matrix field in the Rule selection criteria to set the priority for pricing properties for the Standard Adjustment Matrix.
Security Incident Response	ServiceNow® Security Incident Response no longer supports the following integrations: Recorded Future Trusted Security Circles For more information about these deprecations, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.
Software Asset Management	Cisco Webex Meetings integration is no longer deployed or enhanced. Instead, use the Cisco Webex integration profile to integrate with Webex Meetings and other Webex applications. Starting with the Washington DC release, the following two quick start tests are deprecated: SAM - Validate Reconciliation for Custom Product SAM - Pin and Unpin Publishers on License Workbench The Microsoft 365 user activity according to the subscription report on the Optimization and savings dashboard in the Asset analytics view is deprecated. This report has been replaced by the new Microsoft 365 subscription details report.
Sourcing and Procurement Operations	Starting with the Washington DC release, classic ShoppingHub [com.snc.sn_shop] is being prepared for future deprecation. If you’re an existing customer who has upgraded, you may choose to continue with the existing ShoppingHub plugin and skip Shopping Hub [com.snc.sn_spend_uib]. However, for the UI Builder (UIB) experience, you must install the Shopping Hub plugin. Remember that you can't go back to the existing ShoppingHub plugin after you’ve installed this Shopping Hub plugin. Supplier risk assessment and supplier tiering assessment cases have been retired and replaced by the due diligence case, to follow the new Third-Party Risk Management (TPRM) data model changes.
Strategic Planning	Product idea deprecations The product idea overview page has been deprecated in the Washington DC release.
Supplier Lifecycle Operations	Source-to-Pay Workspace Starting with the Washington DC release, Supplier Manager Workspace is being prepared for future deprecation. It will be hidden and no longer be activated on new instances but will continue to be supported. Source-to-Pay Workspace provides the latest experience for this functionality. Enable deprecated case types after upgrade The Conduct a risk assessment and Conduct a tiering risk assessment case types have been deprecated. However, you can enable both the case types for use after you upgrade to Washington DC. A new case type, Due diligence has been added that provides the functionality for conducting risk assessments.
System Clone	Starting with the Washington DC release, the legacy System Clone Request page (clone_instance.do) is being prepared for future deprecation. Starting in the Y release, you're redirected to the Clone Admin Console when accessing the System Clone Request page (clone_instance.do). For details regarding the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
Table Builder for App Engine	The Table Builder for App Engine application has been combined with the Table Builder application. For more information, see Table Builder release notes.