Benchmarks release notes

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Benchmarks Release Notes

    The ServiceNow® Benchmarks application provides immediate insight into key performance indicators (KPIs) and trends. The Washington DC release introduces enhancements, including a new dashboard designed for improved user experience and performance analysis.

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    Key Features

    • New Benchmarks Dashboard: Access KPI data, performance trends, and indicator scorecards.
    • Admin Console: Administrators can manage dashboards, activate plugins, modify settings, and analyze KPI data from a single interface.
    • Automatic Installation: The new dashboard is installed by default with the Washington DC release and is also available in the ServiceNow Store.

    Key Outcomes

    With these updates, ServiceNow customers can expect enhanced visibility into performance metrics, streamlined management of KPIs, and a transition away from the legacy dashboard, which will still be supported but hidden in new instances.

    The ServiceNow® Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends. Benchmarks was enhanced and updated in the Washington DC release.

    Benchmarks highlights for the Washington DC release

    Experience the new Benchmarks dashboard with an enhanced user experience that provides you with KPI data, performance trends, and indicator scorecards.

    See Benchmarks for more information.

    Important:
    The new Benchmarks dashboard is automatically installed and is also available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Washington DC release

    As an admin, use the Admin Console experience to oversee and control the Benchmarks dashboards. From a single console, you have the following ability:
    • Activate or update the necessary plugins.
    • Modify configuration settings.
    • Analyze data for all the KPI categories opted.
    • Manage KPIs for all the categories.
    • Access ServiceNow help.

    Deprecations

    Starting with the Washington DC release, the Benchmarks legacy dashboard and recommendations on the KPI details page are being prepared for future deprecation. The legacy dashboard is hidden and is no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Activation information

    Benchmarks is a ServiceNow AI Platform feature that is active by default. The new Benchmarks dashboard is automatically installed with Washington DC and is available from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. For more information, see Enable Benchmarks.

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