Washington DC Patch 4

Release version: Washingtondc

Updated June 6, 2024

44 minutes to read

The Washington DC Patch 4 release contains important problem fixes.

Washington DC Patch 4 was released on June 06, 2024.

Build date: 06-01-2024_1036
Build tag: glide-washingtondc-12-20-2023__patch4-05-23-2024

Important:

For more information about how to upgrade an instance, see ServiceNow Upgrades.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note:

This ServiceNow AI Platform major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

For a downloadable, sortable version of the fixed problems in this release, click here.

Overview

Washington DC Patch 4 includes 230 problem fixes in various categories. The chart below shows the top 10 problem categories included in this patch.

Fixed issues grouped by problem categories bar chart — Figure 1. Top 10 problem categories

Changes in Washington DC Patch 4

Now Assist Actions Genius Results: Now Assist Actions Genius Results use a blend of semantic vector search, which doesn't support stop words, and keyword-based search. AI Search only removes stop words from keyword-based searches, so Now Assist Actions Genius Result answers may not reflect your stop words settings.; Now Assist Actions Genius Results use a blend of semantic vector search, which doesn't support synonyms, and keyword-based search. AI Search expands synonyms in keyword-based searches, so your synonyms are likely to improve the relevancy of Now Assist Actions Genius Result answers.
Now Assist Q&A Genius Results: Now Assist Q&A Genius Results use a blend of semantic vector search, which doesn't support stop words, and keyword-based search. AI Search only removes stop words from keyword-based searches, so Now Assist Q&A Genius Result answers may not reflect your stop words settings.; Now Assist Q&A Genius Results use a blend of semantic vector search, which doesn't support synonyms, and keyword-based search. AI Search expands synonyms in keyword-based searches, so your synonyms are likely to improve the relevancy of Now Assist Q&A Genius Result answers.
Search Application Configuration form: Starting in Washington DC Patch 4, when Genius Results Limit is set to 2 or greater and a search returns multiple Genius Result answers, the answer cards display in a carousel. You can scroll the carousel and select the answer card you want to take action from.

Notable fixes

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.


Problem	Short description	Description	Steps to reproduce
Import Set API PRB1757699	For a JDBC data source, a password change isn't recognized until the MID server is restarted	This happens in response to another problem. When upgrading to Washington and loading data on a data source using MID server for the SQL connection, users receive the following error: 'Cannot invoke "java.util.Map.keySet()" because "this.fImportSourceFields" is null'.
List Administration PRB1736155 KB1635300	There's a security restraints message in a workspace when selecting the 'View All' link or 'Open List in New Tab'	A 'X rows removed from this list by security constraints' message displays at the bottom of a list.	Refer to the listed KB article for details.
Next Experience Unified Navigation PRB1720035	The 'Cancel' pop-up isn't visible for long running transactions	The 'Cancel' pop-up is visible after 15 seconds on Tokyo instances, but not on Vancouver instances.
UI Field Administration PRB1706249 KB1550638	The reference field search results dropdown blocks the field of Next Experience is turned off	The issue only happens if Next Experience is turned off.	Access any Vancouver instance. Turn off Next Experience. Navigate to Agent Workspace. Open any incident. Select a configuration item field. Enter any letter. Expected behavior: The dropdown with searching text and search result should start at the end of the field. Actual behavior: The dropdown with searching/showing text covers the field.
UX Framework PRB1758514 KB1641590	An instance loads for a long time after upgrading to Washington due to glide.ui.polaris.theme.custom	After upgrading, instances don't load or load slowly, and have an empty or invalid value for glide.ui.polaris.theme.custom.	Refer to the listed KB article for details.

All other fixes


Problem	Short description	Description	Steps to reproduce
AI Search PRB1758577 KB1644179	There's errors in the browser console	After upgrading, there's error messages that display on the portal and in the browser console that didn't take place in previous versions. These errors don't have any functional side effects.	Refer to the listed KB article for details.
AI Search PRB1730043	There's a discrepancy in card type between triggered and clicked Genius Results (GR)	In the triggered GR table, the card type is based on the display name of the table of the returned result. But in the GR clicks table, it's based on the name of the GR configuration. This leads to clicked GRs not being associated with the triggered GRs for the 'Genius Results (triggered vs. clicked)' widget on the Search Analytics dashboard, causing non-catalog GR types to incorrectly show a clicked % of 0.
AI Search PRB1769533	Glide must send the Now Assist version to the backend	This is leading to irrelevant results being returned to users post-upgrade.
AI Search PRB1759973	Ship DPR ingestion configuration for KB child tables		Provision an instance with NA4S V6 installed. Observe that in the shipped DPR mappings only, fields for kb_knowledge parent table are present.
AI Search PRB1763640	Display multiple KBs that contribute to queries		On an instance, search using the query 'How to deal with spam?'. Notice that there are two sources linked in Now Assist QnA Genius Results (GR). Open both search sources. Verify that both sources open the same KB. Sources should open the KB number that is listed in the GR.
AI Search PRB1761387	The Genius Results (GR) carousel becomes stuck in a loading state in global search		On an AI Search-enabled track instance, perform a global search for a term that yields a GR. Verify that the GR displays. Perform a new search that doesn't return a GR. Verify that the carousel is stuck in a loading state.
AI Search PRB1761382	Signal tracking for async Genius Results (GR) cause a JS error message to pop-up in the portal	This is caused by calling a non-existent function to log the signal.	Open Service Portal on an AI Search-enabled instance. Complete a search that returns GRs. Notice that a red error message appears in the portal. This is thrown during the logging of received GRs.
AI Search PRB1763619	Non-string fields in Genius Results (GR) scripts cause the GR to fail	Non-string fields on the map cause an error, and the whole search fails.
AI Search PRB1749240	A 'Loading' indicator is continuously displaying in a Natural Language Query (NLQ) Glide record (GR)	The user expects the NLQ GR to display, not a 'Loading' indicator. Also, a new NLQ now-list returns more fields than the 5 returned previously.
AI Search PRB1756063	The Clone UI action on the 'Search Profile' table should also clone the RIR, mirroring m2m records		Clone a search profile which has mirrored RIRs. Notice that the newly-created search profile doesn't have that related list copied.
AI Search PRB1760616	Sign-in prompts should be displayed in the UI
AI Search PRB1764790	Search results from Service Portal (SP) are updated on the global search page automatically	If a user searches anything on SP, as soon as the results are loaded on SP, the global search page is updated with the same results automatically.
AI Search PRB1761524	Additional fields that aren't populated for semantic vector search returned results
AI Search PRB1768588	There's UX defects for Carousel Genius Results (GR), Q&A from multiple KBs, and federated GR	There's a large white space when there's no results. There's broken line breaks on Global search. For the query 'how to enroll in delta dental,' some of the answer can be cut off. There's white space below the Q&A GR result. When there's quotes in a query, the GR card isn't displayed and it's stuck in a loading state.
AI Search PRB1763994	The top-results component isn't loading and requires side-loading		Navigate to Global/Workspace Search. Notice that the top-results component isn't loading and requires side-loading.
AI Search PRB1765025	Natural Language Query (NLQ) Genius Results (GR) aren't working on some instances	They are visible in the search preview. On the UI, users see an infinite loading sign.
AI Search PRB1765805	SharePoint document links on a federated Genius Results (GR) card doesn't open in a new tab in Service Portal		On a federated GR instance, navigate to Service Portal. Search 'what are phishing scams?' or another query. Once the GR is returned with a SharePoint source link, select the link. Observe that the SharePoint document opens in the same tab. That's not the case with global search, where a document opens in a new tab.
AI Search PRB1765343	When multiple sources are available, the KB number is pushed down to the next line	When there are multiple sources for Now Assist QnA, KB numbers are pushed to the next line and there's a white space between the KB number and the source title. Similar behavior is observed with one KB source when the screen resolution is smaller.
AI Search PRB1766849	AI Search is timing out	Intermittently, searches aren't returning data. It looks like aysnc search calls are timing out.
AI Search PRB1751756	Semantic field mappings aren't visible on a catalog index source	It doesn't impact functionality, only the UI.	Track/xnowassist with 5.x Now Assist for a search app. Open the catalog index source. Notice semantic mappings aren't visible in a related list. Navigate to the 'list' view. Assign a type (standard).
AI Search PRB1765106	Deletion of a KB and updating the text field should flush the cache	Updating the text field of a KB and deleting a KB should remove the L1 and L2 caches.
AI Search PRB1760072	There's issues with capture signals for feedback actions on a Q&A Genius Result (GR) card	Selecting a thumbs up sends a negative feedback signal. Selecting a thumbs down doesn't bring up the feedback options pop-up.	Perform a query that results in a Q&A GR returned in the carousel. Select the feedback options on a GR card. Observe that signals aren't captured in the sys_search_genius_result_event_action table.
AI Search PRB1761819	Implementing ACLs and setting up UI configurations for AI Search async tables and table cleaner	This is a product update.
AI Search PRB1761826	Adding promoted true/false boolean flags on EvaluationParameterResult	This is a product update.
AI Search PRB1761831	Support for semantic field mapping inheritance and non-default semantic fields	This is a product update.
AI Search PRB1761836	Support for performing additional searches from specific search sources	This is a product update.
AI Search PRB1761829	Support for 'Asynchronous' mode for AI Search APIs	This is a product update.
AI Search PRB1761833	The 'Top Results' component is added to the results-container	This is a product update.
AI Search PRB1761853	Store Genius Results (GR) processing time metrics	This is a product update.
AI Search PRB1761835	The sys_search_event and related tables are now populated with Genius Results 'Click Rank'	This is a product update.
AI Search PRB1761841	Updating case handling of no-result OneExtend jobs	This is a product update.
AI Search PRB1761862	Refactor Natural Language Query (NLW) Genius Results (GR) to use OneExtend and support async	This is a product update.
AI Search PRB1761837	Creating an animated CSS loader per specification from the design	This is a product update.
AI Search PRB1761866	Support to 'Show more' on a carousel	This is a product update.
AI Search PRB1761809	Forcing backend 'generate' encoding and skipping the optimization	This is a product update.
AI Search PRB1761844	Display multiple KBs that contribute to Q&A	This is a product update.
AI Search PRB1761811	The correct content field is now automatically picked for KB tables	This is a product update.
AI Search PRB1761871	Log receipts of the new async Genius Results (GR) to 'Signals'	This is a product update.
AI Search PRB1761860	Integration of the Digital Product Release (DPR) chunking passage format	This is a product update.
AI Search PRB1761861	Support for dynamic filters for Virtual Agent applicability filter usecases	This is a product update.
AI Search PRB1761846	Establish Asynchronous Message Bus (AMB) connections from the top-results component to listen for pending Genius Results transactions	This is a product update.
AI Search PRB1761858	Implementing the design for SharePoint Q&A	This is a product update.
AI Search PRB1761865	Support for sending multiple search requests from one Genius Result	This is a product update.
AI Search PRB1761872	An API to let a configID be given from a scriptable handler context	This is a product update.
AI Search PRB1761824	Adding support for AI Search to log using a passed 'logging context'	This is a product update.
AI Search PRB1761834	Handling async failure (timeout, error, cancel) scenarios	This is a product update.
AI Search PRB1761851	Calculate and store hourly metrics (average, median, max, mode, percentile) for Usage Intelligence	This is a product update.
AI Search PRB1761823	Made the 'Top Results' component accessible	This is a product update.
AI Search PRB1761855	Populate sys_search_event and related tables with Genius Results (GR) executed and GRs displayed	This is a product update.
AI Search PRB1761821	Created the 'Top Results' component as per the design specification	This is a product update.
AI Search PRB1761812	Supporting hybrid search in a regular search request	This is a product update.
AI Search PRB1761870	New database columns are created for telemetry of Genius Results efficacy/usage	This is a product update.
AI Search PRB1761868	Support for responsiveness for newly created top results' components	This is a product update.
AI Search PRB1761852	Triggered Genius Results to be logged by loggers other than the instance table logger	This is a product update.
AI Search PRB1761848	Created a scheduled mechanism to calculate the helpfulness score	This is a product update.
AI Search PRB1761813	The 'order' value is to be returned for Genius Results (GR)	This is a product update.
AI Search PRB1761822	Simplification of the Asynchronous Message Bus (AMB) channel and subscription to use the session ID and not the query hash	This is a product update.
AI Search PRB1755053	Trigger the republishing of the 'Mirror Target' profile rules when the 'Mirror Source' profile rules are modified
AI Search for Virtual Agent PRB1767685	Feedback isn't updating on the 'Deflection log' table		Open NAVA, search for 'what is spam'. Select Feedback on a topic card. Verify that the sys_cs_deflection_log_list.do saved state based on the input and resource. Select Feedback on a Q&A card. Notice that feedback in the sys_cs_deflection_log_list.do isn't updating the state and the resource is blank.
AI Search Glide PRB1761816	Support for Digital Product Release (DPR) search for multiple semantic fields	This is a product update.
AI Search Glide PRB1761828	Code change to support Digital Product Release (DPR) ingestion for additional sources	This is a product update.
AI Search Glide PRB1761842	Adding a property to turn off ingesting semantic embedding	This is a product update.
AI Search Glide PRB1761840	Support for Digital Product Release (DPR) ingestion on a catalog table and the ability to specify a DPR field name	This is a product update.
AI Search Glide PRB1761830	Send DPRConfigFields without component fields for a KB table if there's no ingestion mapping configured	This is a product update.
AI Search Glide PRB1761825	Combining the 'Query Metric' jobs into one and using a single query of 'sys_search_event' for those jobs	This is a product update.
AI Search Glide PRB1761832	Genius Results snippet search to return mulitple query rows	This is a product update.
AI Search Glide PRB1761818	Adding a capability to set any restParams from a Genius Result (GR) script	This is a product update.
App Template Framework PRB1718490	Error observed while creating an app out of a template		Log in as an admin user. Navigate to App Engine Studio. Create an app, a workspace, and a portal experience. Navigate to 'Template'. Create a template using an existing app. Select an app that was previously created. Once the template has been created, create an app from the existing template. When the user adds an empty record (with all the fields empty) into sys_translated_text without changing the scope, and then tries to templatize it, the sys_translated_text record is added as one of the nodes for a few of the scan payloads.
Application Manager PRB1714169	Unable to install applications using sn_appclient_upload_app.do	The root cause of this issue is that DC instances are unable to talk to the devsnc website. When it tries to make a call to artifact.devsnc.com or nexus repository to download the file it fails with a connection timeout.
Application Portfolio Management PRB1720559	The sn_apm_generate_assessments page isn't adjusted to support the 'Dark' mode properly	When generating an assessment in 'Dark' mode, there's display issues in the filter. The expected behavior is that the whole page becomes a dark background, but the sn_apm_generate_assessments page wasn't adjusted to support the 'Dark' mode properly.	In the preferences, change the theme to 'Dark'. Navigate to apm_metric.LIST. Open one of the records. Select the Generate assessments UI action. Observe the 'Generate Assessment' page.
Appointment Booking PRB1758818	Appointment tasks aren't assigned immediately after booking	A dispatch group isn't auto-populated if there's only 1 dispatch group servicing a location for a work order task (WOT). There's also an issue with an improper method call being done after a couple of methods.	Set a dynamic scheduling assignment method and scripted availability method. Book an appointment. Expected behavior: The appointment should be booked and the WOT should be assigned to an agent. Actual behavior: The WOT status is in a 'Draft' state.
Archive Rules PRB1732196	The RefCopyJob doesn't complete if the table doesn't have records	The ar_change_request_imac doesn't have any records, which is why it is stuck in a 'waiting' state. Since RefCopyJob for ar_change_request_imac isn't completing, the overall job doesn't get finished.	Create an archive rule and corresponding related archive rule without retain references. Create data in both tables. Run the archive rule which archives records and creates 2 archive tables (main and related). Delete/destroy the data from the related archive table. Enable retaining references in the archive rule. Check sys_archive_ref_migration table entries. Observe that the RefCopyJob for related table gets stuck in a 'waiting' state thus doesn't invoke ArchiveRefJob.
Banner Frame PRB1723670	The 'Connect' sidebar 'Remove From Sidebar' tooltip doesn't dismiss when the close X button is selected	When in the UI16, when a user removes an item from the 'Connect' sidebar, the pop-up indicating the item was removed doesn't go away. The pop-up value is 'Remove From Sidebar'.	Using a zBooted instance on Xanadu, log in as a user with elevated privileges. Verify that the 'Omni-Experience Standard Feature Set [sn_oe_sfs]' plugin is active. Set the system property 'glide.ui.polaris.experience' to false. Refresh the browser. Open the 'Connect' sidebar. Add a conversation. Type anything. Hover over the X in the 'Connect' Sidebar until the tooltip 'Remove From Sidebar' appears. Select the X. Expected behavior: The tooltip 'Remove From Sidebar' is no longer visible. Actual behavior: The tooltip 'Remove From Sidebar' remains visible.
COE Legacy Family Component PRB1753063	The Asia/Almaty timezone continues to display as UTC+6 since March 1st, 2024 on the calendar UX component	The Almaty time zone was removed from daylight savings effective March 1st, 2024, so it always has one time zone with UTC+5.
Condition Builder PRB1697408 KB1629848	Loading issue of variables that are added to a column in Data Visualization list	On Platform Analytics Workspace and Service Operations Workspace, there's a recurring timeout issue encountered when processing a substantial amount of data for the item_option_new function. Despite increasing the timeout limit to 60 seconds, not all records can be loaded within the specified time frame.	Open any of the Platform Analytics Workspace or Service Operations Workspace. Select the Tap 2 in the page. Select the All Active Tasks component. Select the three dots. Configure. Select the +Add link in the 'Default Display' section. Try to add the questions at the bottom of the list. Observe that it doesn't load.
Condition Builder PRB1741143	Dotwalking doesn't respect right-to-left (RTL)	The issue can't be reproduced in Vancouver.	Turn on i18n or install it. Navigate to a configurable workspace. Navigate to a table. Open the table. Open dev tools. Modify the html attribute 'div="rtl"'. Save. Enter. Select the filter. Select Advanced view. Start dotwalking on various fields. Expected behavior: Dotwalking should go RTL. Actual behavior: Dotwalking goes left-to-right (LTR).
Condition Builder PRB1755224	A Creator Studio user isn't able to select catalog variables in the 'Automation Trigger' filter condition	There's no ACL directly for the question_answer table.
Connect Chat PRB1692098	An influx of queries on live_group_member causes high a CPU load on a DB server	Missing indexes on live_group_member (member, state) and live_group_profile (type) cause inefficient queries and a high CPU load on the DB server.
Contractor Management PRB1750235	A user isn't able to see contractors on Dispatcher Workspace	The issue occurs in version 6.0.
Database Persistence PRB1757110	On a Glide upgrade from Vancouver to Washington, there's an error	On a Glide upgrade from Vancouver to Washington, there's an error: 'TableAlterMethodChooser SEVERE * ERROR * Unable to check if table sys_ui_hp_publisher has dates with an old format'.	Perform a Glide upgrade on a clone instance. Check the database upgrade logs on completion of the Glide upgrade. Notice that there's errors with in trying to check if tables have dates with old formats.
Database Persistence - Data Access PRB1765931	Supporting rich SQL syntax in the ODBC driver	This is a product update.
Database Persistence - Data Management PRB1757852	An exclusion rule for a table with mixed cases and spaces is producing an invalid truncate statement	Exclude activity failed when cloning with an error: 'ERROR: syntax error at or near...LINE 1: TRUNCATE TABLE MLS SanSwitch to Rack relation import.'	Use an update set to create a table with spaces and a mixed case table name. Make a descendant of any table. Create an exclusion rule for the ancestor table chosen. Call new sn_clone.CloneDBAPI() .getExcludeStatements(rules). Observe that the SQL statement 'TRUNCATE TABLE' is generated with the name containing mixed cased and spaces instead of the physical table name.
Database Persistence - Data Management PRB1760949	An invalid table rotation setup aborts the output of exclusion statements for the list of exclusion rules passed as a parameter	The getExcludeStatements API fails for the table sn_occ_mid_to_occ_traffic_monitor.
Database Persistence - Data Management PRB1747282	Preserving the 'Task' table preserves columns in the 'Task' table only and doesn't preserve additional columns in child tables	The Caller ID isn't preserved on incident records. The Requested by field isn't preserved on change_request records.	Submit a clone with the 'Task' table in preservers. The Caller ID in the incident table should be preserved.Requested by in the change_request table should be preserved.
Database Persistence - Data Management PRB1752785	A preserver query with explain on a clone throws an error for a table name that doesn't exist	There's an error when executing explain preservers: 'ERROR: relation "management_credentials" does not exist.'
Database Persistence - Data Management PRB1741033	PG dare to PG dare is failing at exclusions	There's an undefinedfailure at 'Exclude Table' activity as a statement generated by the Glide API is too long.	Trigger a PG dare to PG dare clone.
Database Persistence - Data Scale PRB1751829	'Union Replacement Query Rewrite' doesn't work for Postgres	Rewritten queries fail execution. The original query executes. The query rewrite is deactivated.
Declarative Actions PRB1759017	There's a zBoot error on some builds	There's an error in the logs: 'glide SYSTEM ElementDescriptor SEVERE * ERROR * Field: displayvaluelist ref='<<table_name>>' must be specified'.
Declarative Actions PRB1737190	Actions aren't populating from the correct layout after clearing an instance cache	This issue doesn't happen when the system property 'glide.action_layout.cache.enabled' is set to false. The issue is probably somewhere in the actions caching.	Create 2 action layouts for any table with different sets of actions, leaving the Action config field empty. In UI Builder, create an experience. Add 2 pages. Add the 'Action bar' component to each page with the 'Record actions' preset. Set test values for the table used in step 1. Assign one of the created action layouts to each page through the Form controller Action layout field. Open one of the pages. Verify that the correct actions are populating for the bound Action layout. Open the second page. The actions populated are the same as the first page, rather than the bound Action layout Run cache.do. Expected behavior: Each page should honor the value of the Action Layout field, and display the correct actions. Actual behavior: Whichever page is opened first afterwards, that action layout is used in the other page.
Discovery PRB1762986	True-up ITOM licensing for the May release version
Employee Center PRB1745653	Menu options for 'Health and Safety' are missing under ESC against Washington DC	Not only is the 'Health and Safety' menu affected, but other menu items are also not reflecting changes properly. For example, moving 'Hardware from Technology Services' to 'Workplace Services' didn't update its position in the top menu. It still displays under 'Technology Services'.	Impersonate as Joe Employee. Navigate to ESC. Expected behavior: In the 'Menu' section, there should be a separated menu items for 'Health and Safety'. Actual behavior: 'Health and Safety' related menu options don't exist anymore for 'Health and Safety', but it still exists for a popular topic and users can search the keyword.
Employee Center Pro PRB1745631	Menu options for 'Health and Safety' are missing under ESC against Washington DC	Not only is the 'Health and Safety' menu affected, but other menu items are also not reflecting changes properly. For example, moving 'Hardware from Technology Services' to 'Workplace Services' didn't update its position in the top menu. It still displays under 'Technology Services'.	Impersonate as Joe Employee. Navigate to ESC. Expected behavior: In the 'Menu' section, there should be a separated menu items for 'Health and Safety'. Actual behavior: 'Health and Safety' related menu options don't exist anymore for 'Health and Safety', but it still exists for a popular topic and users can search the keyword.
Flow Designer PRB1723279 KB1642365	'Diagram' view is read-only when 'save as you go' is off		Refer to the listed KB article for details.
Flow Designer PRB1762129 KB1642362	Undo/Redo doesn't let users save the flow/subflow after they are selected	The Save button is turned off and there's no way to save the flow/subflow.	Refer to the listed KB article for details.
Flow Designer (Family Channel) PRB1754267	The flow action 'Submit Catalog Item Request' with the 'Reference' type variable is throwing an error	An error is thrown: 'Cannot invoke "String.replaceAll(String, String)" because "message" is null'.	Set the system property com.glide.hub.flow_engine. listener_trace.threshold to 'WARN'. Create a catalog item with variable type of 'Reference'. Create a flow that uses the action Submit Catalog Item. Leave the reference variable empty. Test the flow.
Flow Designer (Family Channel) PRB1738138	sys_trigger_runner_mapping record that is updated and combined with a flow deletion or activation isn't collected by an update set		Open sys_trigger_runner_mapping.list. Choose any record. Use an identifier to detect the flow. Delete the flow detected by step 3. Check the update set. Notice that only the sys_hub_flow record is corrected in the update set. sys_trigger_runner_mapping record deletion isn't found.
Flow Designer (Family Channel) PRB1731825	SetFlowVariables won't increment if its present loop with a timer is set after that flow logic		Create a flow with a flow variable of 'i'. Set the flow variable i=0. Add 'Do the following until/foreach loop': Add Set flow variable i=i+1; add log Set the timer for 1 sec Test/Trigger to run the flow. Expected behavior: The flow variable should increment by 1 for each iteration. Actual behavior: The flow variable is empty and loop continues.
Flow Designer (Family Channel) PRB1764677	The sys event table interaction for logging causes performance issues	Reading the sys event table for logging in FlowEventManager is creating performance issues if flow logging is enabled. When flow logging is enabled, it destroys the performance in a large instance because it hits the sys event table for every event processed.
Flow Designer (Family Channel) PRB1762871	'Save as you go' should be turned off in Washington DC due to multiple issues
Flow Engine PRB1761290	There's an 'Index out of bounds' exception when no name or value is given in a name value pair	V1 ignored these occurrences implicitly but V2 fails when these unexpected tokens are encountered.
Flow Engine PRB1759598	Accessing dynamic subflow output fields via inline scripts doesn't work in v2	There's an error encountered when processing a script.
Flow Engine PRB1761251	Consecutive REST actions on MID don't work when the connection alias is a reference input	An error is thrown.
GraphQL API PRB1745262	AsyncSerialExecutionStrategy doesn't handle throwables correctly	Errors can cause stuck threads in graphql-java. Java errors thrown from within DataFetchers are swallowed when using AsyncSerialExecutionStrategy.
GRC Platform Plugins PRB1765837	asmt_assessment_instance isn't accessible in the classic UI	Users with the snc_internal role can't access the assessment instance (asmt_assessment_instance) table.
Horizontal Portal Capabilities for Customer Service PRB1755325	Line breaks are missing from the activity stream after a Washington upgrade	Occurs in the Service Portal widget 'Standard Ticket Tab'.
HR Service Delivery PRB1752984	Portal Utils prediction methods should respect missing or inactive HR AI configuration records		Log in to an instance. Open the list view for the table HR AI Config(sn_hr_core_ai_configuration). Observe that HR AI configs aren't present for these use cases: Recommended articles for Content Task and Recommended articles for HR Task.
Integration Hub PRB1765929	ODBC Rest Service integration with Power BI	This is a product update.
Knowledge Management PRB1733799	Unwanted guest user impersonation system logs are generated on KB article publish and access
List Administration PRB1747186	There's multiple warnings in the logs about an illegal unquoted character	See multiple warnings in logs: 'Jackson WARNING * WARNING * Illegal unquoted character ((CTRL-CHAR, code 10)): has to be escaped using backslash to be included in string value'.
List Administration PRB1732487	New list UI Builder configuration records aren't added to an instance	Records display after repairing the now-list-commons plugin, but before doing that, the sn_ui_builder_config records don't display.	On any Washington instance, verify that the UIB Store release for Washington is installed. Open the table sn_ui_builder_props_config. Observe that the table exists but there's no records present. Navigate to plugins and repair now-list-commons. Return to the table sn_ui_builder_props_config. Observe that there are 4 records present. The records should be present without having to repair the plugin.
List Cell Menu PRB1757572 KB1645358	A list edit pop-up opens in a white space	In Vancouver, when doing a list edit, the cell edit window is opening in a white space at the bottom instead of next to the field being edited.	Refer to the listed KB article for details.
Memory: Heap Space PRB1751913	PDF generation causes memory issues on multiple nodes of the instance	A scheduled report that's set to 'Export PDF' uses up ~45% of memory.
MID Server PRB1734629	MID server fails with a java.io.FileNotFoundException when Antivirus is installed without much logging	The issue happens when Antivirus blocks the file from being copied. The issue happens randomly on some hosts and some MID installs only and not on all the hosts.	Have a host with Antivirus installed. Upgrade the instance. Let the MID server upgrade automatically. On some of the MIDs, upgrades fail with an error.
MID Server PRB1753280	MID Server ConnectionCache leaks connections on the credentials_reload event	When the MID Server receives a credentials_reload event, all currently cached connections in the MID Server are orphaned without being cleanly shut down. This means that until the next garbage collection event, which sometimes can be several hours, resources are being consumed. This has been reported for JDBC connections because leaking database connections can cause bigger problems than other types of leaks, but all connection types cached by MID are affected.	Set up glide with a MID Server with a JDBC connection. Run a database query. Using the database's diagnostics, note that the connection is still open since it's been cached. Change a credential in glide. This causes a credentials_reload command to be sent to all MID Servers. Notice that the database connection is still open. Run the database query again. Notice that the MID Server creates a connection, so there are two open connections to the database.
Next Experience Unified Navigation PRB1763887	After upgrading to Washington DC, the 'Not Found' tab automatically opens in a workspace when the user selects a logo	The issue is not reproducible in Vancouver and Utah.	Log in to an instance with a workspace as the homepage. Select a logo. Check if the 'Not Found' tab is opened every time the logo is selected.
Next Experience Unified Navigation PRB1754311	The 'No records to display' image is missing on Washington instances	In the Washington release, the 'No records found' image is missing. It used to work on all the previous versions.	Navigate to a Washington instance. Open a list of incidents. Search with something that doesn't return any results. Expected behavior: It should display the image that was there along with the text. Actual behavior: It displays the text 'No records to display'.
Next Experience Unified Navigation PRB1754198	After impersonating any user and hovering on the user's icon, there's no tooltip that displays the complete user name	Not reproducible in Vancouver or Utah.
Notification Preferences PRB1734089	The 'Notifications' interface isn't translated		Provision an instance with the French translation installed. Log in to the instance as an admin. Change the display language to 'French'. Open the system preference and select 'Notifications'. Notice that the interface isn't translated.
Notify integration with Twilio Direct PRB1738058	The default created messaging service that is registered as a campaign by users is deleted on disconnect	The default messaging service that is created on connect is deleted when a disconnect happens. These shouldn't be deleted when there's a campaign associated. Also, when reconnecting, the earlier existing messaging service should be re-used.
Now Assist Panel PRB1767170	Carousel card buttons look like they're turned off	The colors of the buttons make them look like they're not functioning.	Set the theming with light colors. Select nap. Enter a summary. Expected behavior: Buttons should be displayed in color which doesn't look like they're turned off. Actual behavior: Buttons look like they're turned off in a carousel card.
Oracle Reconciliation PRB1759697 KB1642016	Recon fails if an entitlement has active maintenance set as true		Create an entitlement with active maintenance set as true. Ensure that the install is a cloud install. Ensure that there's some metric attribute on the software mode. Run recon. It fails.
Orchestration PRB1760522 KB1642172	The JDBC probe doesn't work from Orchestration	Calls fail with an authentication error.	Refer to the listed KB article for details.
Performance Analytics PRB1759358	The homepage deprecation tool API ignores homepages without a view	The condition 'view!=catalogs_default; strips out empty view values.	Provision an instance with the 'Homepage deprecation help tool' app installed. Call the SNC.PortalPagesMigration. getAllHomepagesWithNoAssociated DashboardsOrTabs() API to get a number of homepages ready for migration. Navigate to the [sys_portal_page] table. Create a homepage. Fill in the User field. Keep the View field empty. Call the API again. Expected behavior: The number of homepages ready for migration should be increased by 1. Actual behavior: The API doesn't pick up the homepages without a view.
Playbooks PRB1746494	Editing experience properties on an existing process deletes other experience properties	On using list based activities, experience fields are defaulting back to empty values post-saving.
Playbooks PRB1758580	Upgrading a legacy process to new start rules misses activities when one is waiting on multiple	When loading an old playbook, it upgrades and displays 6 validation errors about an invalid reference.
Proactive Analytics PRB1762235	No process mining insights are generated when process mining finding definitions records with empty project mappings exist	Since there can be situations where finding definitions may not have projects linked, it can lead to exceptions in job, causing the whole job to fail and not generate insights.	Ensure that's there's promin_finding_def entries with empty project mappings. Verify the above finding definitions are linked to KPIs and are part of project that is mined and has findings generated. Run the 'Process mining insights' job. Expected behavior: Insights are generated for the findings. Actual behavior: No insights are generated for the findings from above finding definitions.
Process Mining PRB1745780	Finding rule validations can potentially cause timeouts	Queries like DOES_NOT_CONTAIN end up loading too many values, causing timeouts and memory issues.	Set up a finding rule, like field DOES_NOT_CONTAIN value on a large table.
Process Mining PRB1758877	Loading a workspace times out for large projects	The issue is most visible on large projects with many breakdowns and active directories in a Vancouver release.
Process Mining PRB1740875	Upgrade testing issues from Vancouver to Washington	In Washington DC, users are able to trigger a scheduled task and perform on-demand mining for the breakdown fields without choice. Also, when a user selects 'Copy Project definition for the existing model' which is of a previous version, the user is unable to copy the project definition. The page displays an unresponsive screen.
Process Mining Workspace PRB1757136	task_sla isn't visible in the table source in project guided setup		On a Washington instance, set up a new project via guided setup. Create a child entity. Source = table Table: task_sla Expected behavior: Next to the use case series (X), the user should be able to select task_sla. Actual behavior: Table task_sla doesn't appear.
Process Mining Workspace PRB1739821	The topic 3KPI's tile under 'Improvement opportunities overview' is throwing an error	An error is thrown: 'Duplicate group by element label(s)'.
Process Mining Workspace PRB1759862	Users are encountering 'Error occurred while executing the resolver' intermittently on the 'Process Projects' page	The error disappears after refreshing the browser for around 3-4 times.
Process Mining Workspace PRB1753618	On process map components, colors/themes should be configurable on UI Builder	The theming configuration is required to customize the process map component.	Log in to a now instance. Launch any process mining project. Notice that the color of process maps are impacted because of customizations.
Project Management PRB1757761	An error message isn't persisted when the 'Copy partial project' function is performed on a task with the parent project selected	The error message is displayed on the classic forms but not on the Next Experience forms. Additionally, when another project is selected, nothing happens, even the error message isn't thrown. No error message is displayed on the classic forms or the Next Experience forms.	Create a project (say, P1). Create a task (say, T1). In the Next Experience pages, from the T1 task, select Copy partial project. Select the parent project P1. Select Ok. Observe that the error message isn't persisted.
Request Management PRB1734528 KB1642647	There's an incorrect business duration calculation on sc_task when the system date format is set to dd-MM-yyyy	The behavior for DurationCalculator. calcScheduleDuration hasn't changed from Utah to Vancouver.	Refer to the listed KB article for details.
Resource Management PRB1764189	When users try to select an Extend UI action on a resource plan from the project workbench, the 'Extend resource plan' pop up appears empty		Navigate to the Project module. Open any project. Under the related link, select the project workbench. Under the 'Resource' tab, select any resource plan. Select the Extend UI action. Observe that an empty screen appears.
Schedule Optimization PRB1760035	Selecting a metric should open a list in the current Workspace UI	Currently, it opens in Platform.
Schedule Optimization PRB1753382	'Task skill level' returns the default skill level even when there's already a skill level associated to the skill	It should send the associated skill level if configured. Otherwise, it should use the default skill level.
Schedule Optimization PRB1755157	'Maximize preferred technicians for tasks' should be renamed to 'Maximize preferred agent assignments'
Schedule Optimization PRB1761527	Personal events aren't returned in Agent Query when requested as sharedservice.worker
Schedule Optimization PRB1748619	The Dispatcher Workspace 'Optimizing' icon is always visible	The Dispatcher Workspace 'Optimizing' icon is always visible. It should only be visible when the optimization is running.
Seismic Framework PRB1736853	The 'Close' icon is missing in a popover component	The Service Worker overrides the cache buster value, which causes library-uxf to load twice.	Create a track instance. Set up a proactive trigger. Open the instance in incognito mode. Observe that the 'Close' icon is missing.
Seismic Framework PRB1752772	The instance redirects to /welcome.do or /session_timeout.do before authenticating via SSO when the user selects any instance-specific link	This issue is reproducible on any instance with SSO every 10-15 attempts.	Log in to any instance with SSO. Query incident.list via the filter navigator. Right-click any record. Select Copy URL. Close the Chrome application (make sure it's set as default). Wait one minute. Select the copied hyperlink in Teams. Expected behavior: The user is redirected to the hyperlink. Actual behavior: The user is redirected to /welcome.do.
Server-side scripts PRB1717170	Installing a third party dependency in a module and requiring it in a script results in a JVM crash	JVM crashes with a 'script exceeded memory' error.
Service Catalog PRB1766443	Letting a catalog item skip being used in the 'Conversational' catalog	This is a product update.
Service Mapping PRB1723151	The 'Application Service Manual Ep Cleanup' job triggers unnecessary recomputations	The purpose of the job Application Service Manual Ep Cleanup is to cleanup stale manual endpoints that don't belong to any application service. As a result, the relationships attached to these endpoints are also removed. This is triggered as a change on other CIs that are connected to those relations. If those CIs are associated to other services, this change triggers unnecessary recomputation to those services. The 'Application Service Manual Ep Cleanup' job shouldn't trigger any recomputation.	Create some CI. Create three dynamic services. In cmdb_rel_ci, connect those three services to the CI created in step 1. Verify that the CI was added to these services. Set the property 'glide.service_mapping.recomputation .avoid_redundant_rel_delete' to false. Delete one of the services. Execute 'Application Service Manual Ep Cleanup'. Check svc_changes. Changes were triggered on the other two services.
Service Mapping PRB1766031	In Service Mapping, the 'Traffic Process to Process' job failed due to a missing platform_ml_read role		Insert data via horizontal discovery of an IP range. Run the 'AFP' job. Wait for the job to complete. Run Service Mapping's 'Traffic Process to Process' job. Open the ml_solution table. Notice that the job completes with an error.
Service Mapping PRB1744062	Checkpoint and blob reaper job stuck alerts are creating incorrect incidents	An error message displays. If there's only an end time and not start time, the job is considered as stuck and sends an alert even when it's not needed.
Service Model Foundation PRB1760725	External contributor/manager contributors are seeing error messages when accessing the sold products or install base items from BLSP portal		Log in as an admin. Create a sold product/install base that has entitlements or contracts associated with it for an external business location. Log in with the external contributor/manager contributor on BLSP portal. Select Install Base Items. Open the base item. Expected behavior: The user shouldn't see any error message when not showing the entitlements or contracts to the user. Actual behavior: Users are getting error messages on the portal saying they don't have access to the certain entities.
Service Reliability Management (Family release) PRB1756020	Users are unable to add SLIs/SLOs due to an issue in the service registration form querying application classes	There's missing support for tag based services.	Log in to the Site Reliability Metrics Software Operations Workspace using credentials. Navigate to the service module. Locate and select the service module from the navigation menu. Select Add existing service. Within the service module, locate the option to add an existing service and select it. Pick service type as tag-based service (cmdb_ci_service_by_tags). When prompted to select the service type, choose the tag-based service (cmdb_ci_service_by_tags) option from the available list. Proceed to follow the standard steps for creating a service, including providing necessary details and configurations. After creating the service, navigate to the SLI and SLO configuration section within the service settings. Observe that the service isn't visible on the service list despite completing the service creation process. Also, SLI and SLO can't be added to it.
Service Reliability Management (Family release) PRB1762081	Site Reliability Metrics (SRM) users are unable to access services and associated artifacts when part of a team for support_group	Currently, in the SRM system, users are unable to access all their services and associated artifacts when they are part of a team for a support group.	Create a user in the SRM system. Assign them to a support group. Ensure that the user is part of a team within the support group. Try to access services and associated artifacts within the support group. Expected behavior: Users should have access to all services and associated artifacts when they are part of a team for a support group, as per the defined roles and permissions. Actual behavior: Users are unable to access all services and associated artifacts when they are part of a team for a support group, leading to limitations in managing and updating services and artifacts.
Service Reliability Management (Family release) PRB1741100	Site Reliability Metrics (SRM) admins have read and update access to global incidents
SharePoint Online Search Connector PRB1753519 KB1641393	An index user permission flow is causing JVM memory issues		Refer to the listed KB article for details.
SharePoint Online Search Connector PRB1759282	The 'Index Files' subflow causes JVM memory issues	The 'Look up File Permissions' action in the 'Index Files' subflow returns an empty array. This creates an error during file indexing.
Software Asset Management PRB1733687	There's an increased page loading time for the 'Publisher overview' page	The landing page slows down due to heavy queries on scan_finding from Activity Center.
Software Asset Reconciliation PRB1743395	The suite engine fails during suite processing in reconciliation	Depending on the order in which the devices and installs are processed, the suite engine may throw an error: 'JavaException: java.lang.IllegalArgumentException: Comparison method violates its general contract!'
Source Control Engine PRB1741485	Changes to various records aren't available for the 'Compare with committed' operation when committing changes		Create an app. Link the app to SC. Navigate to sys_app record, Make a change to the version or short description. Try to commit changes from SC. Make a change to the sys_app form. Save the changes. Commit the changes to source control. Expected behavior: The changes are visible on the git server. Actual behavior: The changes aren't visible on the git server.
Table Administration and Data Management PRB1650626	Data Management > Update with Preview doesn't work on journal fields	Data Management only supports updates to fields (columns) directly associated with a given table. GlideRecord's updateMultiple doesn't support updates to the sys_journal field.
Territory Planning PRB1757336	Workforce Optimization (WFO) APIs are in the incorrect time zone	WFO APIs are in the wrong time zone, causing the query to miss certain schedules and events.	Log in as an admin. Navigate to Field service > Configuration > Assignment. Enable the WFO feature. Run the graphql request to get the agents' schedules and events. Expected behavior: There should be a valid response with all the agents-related data. Actual behavior: WFO APIs are in the incorrect time zone, causing the query to miss certain schedules and events.
Territory Planning PRB1760697	Unwanted ACL checks should be removed and GlideRecordSecure changed to GlideRecord	sn_tp_territory and sn_tp_territory_group have scripted read ACLs on them, causing a glide record query any time the table is queried.
UI Field Administration PRB1702033	The Time worked field isn't honoring system property glide.ui.timer.started	The field type sn-record-time-worked-connected is impacted.	Configure the incident form. Add 'Time Worked' to the 'Workspace' view. Set the sys property glide.ui.timer.started=false Open an incident record in a Customer Service Management or Service Operations Workspace workspace. Navigate to the time worked field. Expected behavior: The timer field should be paused and the play button should be displayed. Actual behavior: The timer field is ticking and the pause button is displayed.
UI Form Administration PRB1718533	The g_user.getClientData() API doesn't work properly on Workspace	When the script runs in Service Operations Workspace, the there's an empty object file _clientData in the getClientData function. As a result, g_user exists, and g_user.getClientData is a function as expected, but it doesn't have the user's client data populated.
UX Framework PRB1737007	Closing multiple tabs quickly converts an existing Workspace tab to a ghost 'Details' tab that can't be closed	When the user closes tabs quickly, the runtime action handler attempts to process all incoming events at once. This causes the property to enter a failed state.
Virtual Agent PRB1770638	Agent chat is unable to render a chat when json cards are in a Virtual Agent conversation		Start a chat in adapter client. Ensure that it has a card rendered. Switch to live agent. Expected behavior: An agent should be able to see the Virtual Agent chat along with the card rendered. Actual behavior: Unable to render chat.
Virtual Agent PRB1766818	Fallback HTML cards aren't working due to vaContext.nds_active=true being sent for follow up conversations in the Now Mobile app		Launch the Now Mobile app 17.6.0 or older. Log in to an instance. Tap the icon to launch Virtual Agent chat. Type something, such as 'What is Spam'. Submit. Watch the result return correctly as a fallback HTML card. End the conversation. Try again by entering 'What is Spam'. See the carousel card being returned Expected behavior: It should fallback to display HTML cards if the Now Mobile client isn't declaring vaContext.nds_active=true. Actual behavior: If the user starts a new conversation, subsequent queries respond with a carousel card. vaContext.nds_active=true is being sent.
Virtual Agent PRB1762469	Capabilities with a script include aren't working when executed in async mode	The definition has no http connection. When checking if its using MID, it returns false. runQuickMode is set to true. The code eventually reaches the FeatureScriptExecutor, which calls the executeAsyncQuickMode. This throws an UnsupportedOperationException.	Execute Natural Language Query (NLQ) for AI Search capability in async mode. Expected behavior: The execution should be successful. Actual behavior: The execution is failing.
Virtual Agent PRB1758524	The g_form.effective_date is considered an allowed item by static script analyzer
Virtual Agent PRB1768046	Users receive a Flow Designer Integration Hub (FDIH) 'context not found' error	There's an error: 'Sorry, something went wrong.'
Virtual Agent PRB1767739	Feedback isn't clickable for the second carousel in 1 conversation	There's an error in response.	Open NAVA. Search for 'what is spam'. Select Feedback. In the same conversation, search 'I need access to Miro'. Expected behavior: Feedback should be clickable with no errors in log. Feedback tables should be updated. Actual behavior: Feedback isn't clickable for the second carousel in 1 conversation.
Virtual Agent PRB1767767	Chat summarization displays an empty agent message screen when transferring to a live agent	If a user ends a chat, there's a chat summarized and they are taken to the interaction record.	Set up Now Assist in an Washington DC instance. Chat summarization displays an empty agent message screen when transferring to a live agent.
Virtual Agent PRB1767103	publishedCsTopicId is used for topic execution in Virtual Agent Designer (VAD)		Navigate to VAD. Create an LLM topic with some nodes and publish it. Test the Topic in VAD with the topic discovery check box selected. Type the utterance that triggers the same topic. If multiple topics are matching, select the topic from the skill cards discovered. Verify that the published version of the topic is executed. Navigate to VAD. Open the same topic. Make some changes to topic, like adding some new nodes. Save the topic but don't publish it. Select Restart in the VAD test window. Type the utterance that triggers the same topic. If multiple topics are matching, select the topic from the skill cards discovered. Expected behavior: The published version of the topic is executed. Actual behavior: The preview version of the topic is executed and the additional node should get executed.
Virtual Agent PRB1761843	In Service Portal, Natrual Language Query (NLQ) is supported with the carousel	This is a product update.
Virtual Agent PRB1761863	In Service Portal, signal tracking and declarative actions from the 'Results' container to work with a carousel	This is a product update.
Virtual Agent PRB1761814	Increasing the limit on the total number of Genius Results (GR) on a search application configuration	This is a product update.
Virtual Agent Designer PRB1766448	Carousel cards with translations don't display on Virtual Agent		Set up NVA for the ESC portal. Provision an instance with the Spanish language installed. Change the user session language to Spanish. Log in to the ESC portal. Open the ESC portal. Type: 'Necesito acceso a Miro'. Expected behavior: Carousel cards should be displayed in the Spanish language. Actual behavior: Carousel cards are displayed in the English Language.
Virtual Agent Designer PRB1768214	The server should populate the data type and choices in input_variable		Create a topic with a few input nodes. Publish the topic. Navigate to the sys_cs_topic record for the published topic. Look at the 'input_variables' column. Expected behavior: Each variable should have info about 'name', 'description', 'datatype', 'format', and 'choices'. Actual behavior: Each variable only has info about 'name' and 'description'.
Virtual Agent Designer PRB1769497	A mid-topic displays previous results when no results are found with a message		Set up the LLM on the ESC portal. Type 'I need information about windows vista'. When the carousel is displayed with the results, type something gibberish, like HJKHG^*&^. Notice that it goes into a fallback topic, displaying the message and the same carousel results again.
Virtual Agent Designer PRB1768580	Mid-topic QnA switch	The QnA card shouldn't display in the carousel. It should display the card and then move back to the currently executing topic.
Virtual Agent Designer PRB1765551	Licensing changes for unified search
Virtual Agent Web Client PRB1767147	Agent Workspace displays broken images for the carousel		Set up LLM on ESC. Keep one of the agent available. Log in to the ESC portal as a user. Open the Virtual Agent type. Order food. When the carousel results are displayed, select the 3 dots. Select Connect to LA. Observe that when the agent accepts the chat, there's broken images.
What's New (Family) PRB1760360	Tusage of the UpdateLoader in the 'What's New' content syncronizer should be removed	The 'What's New' synchronizer logic should load only the XMLs that belong to 'What's New' and ignore any other tables.
Work Order Management PRB1761006	The Field Service Management (FSM) Configurable Workspace plugin adds functions and function instances to the FSM application	The following error is caused when opening any something that contains certain function instances: 'Cannot Invoke "com.glide.db. ElementDescriptor.getName()" because "ed" is null Check logs for error trace or enable glide.rest.debug property to verify REST request processing'.
Work Order Management PRB1762739	Field Service Management (FSM) work task flows aren't in English	In some cases, the starting state and ending state are in a different language, don't make sense, and work order tasks don't flow as expected.	Open an instance with French installed before English. Navigate to the table sf_work_task. Observe that it displays French labels instead of English ones.
Work Order Management PRB1744192	Some of the 'Closed Complete' or 'Incomplete' tasks with expected_travel_start are out of range of endDate	In certain views, they aren't visible in Dispatcher Workspace (DWS).

Fixes included

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.