Sidebar release notes

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • The ServiceNow® Sidebar application enables agents and subject matter experts to collaborate when addressing user issues. Sidebar was enhanced and updated in the Washington DC release.

    Sidebar highlights for the Washington DC release

    When you select participants to join an existing conversation, Sidebar displays a list of participants who may be helpful in solving a customer's issue.

    See Sidebar for more information.

    Important:
    Sidebar is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Washington DC release

    Participant suggestions
    Sidebar displays a list of participants who may be helpful in solving a customer's issue in the existing conversation.

    Activation information

    Install Sidebar by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.