Service Builder release notes

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Service Builder Release Notes Washington DC

    The ServiceNow® Service Builder application has been enhanced in the Washington DC release, providing a guided workflow for creating and maintaining services and offerings. Key updates include the introduction of the Next Experience theme and new cancellation options within the approval workflow.

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    Key Features

    • Next Experience UI: The updated theme features new colors, fonts, and navigation that align with other ServiceNow applications, enhancing user experience.
    • Approval Flow Enhancements: Users can now cancel the creation or editing of a service or service offering. Selecting 'Cancel' will delete any changes made to the draft record, reverting it to its previous state without triggering the approval flow.

    Activation Information

    To install Service Builder, request it from the ServiceNow Store. For comprehensive release notes and app information, refer to the ServiceNow Store version history.

    Related Applications

    • Service Portfolio Management: Manage services and offerings effectively, organizing them into portfolios.
    • Digital Portfolio Management (DPM): Integrate DPM to view Service Portfolio Management data centrally. Ensure DPM is upgraded simultaneously when upgrading Service Builder.
    • Service Catalog: Service Portfolio Management works with ServiceNow® Service Catalog at the service offering level for seamless service management.

    The ServiceNow® Service Builder application provides a guided experience workflow to create and maintain services and offerings. Service Builder was enhanced and updated in the Washington DC release.

    Service Builder highlights for the Washington DC release

    • Added the Next Experience theme.
    • Added the ability to cancel out of creating a service and a service offering when using the approval workflow.

    See Service Builder for more information.

    Important:
    Service Builder is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Washington DC release

    Next Experience UI
    Use the Next Experience theme in Service Builder for updated colors, fonts, and navigation that matches other ServiceNow applications on the ServiceNow AI Platform.
    Service Builder approval flow
    Use the Cancel option while creating or editing a service or service offering to cancel any changes that you made to the record. When you select Save while editing or creating a service or offering, your edits to the draft file are saved. When you select Cancel, the following happens:
    • The draft service or offering record is deleted, including all edits made to the draft record.
    • The service or offering is checked back in and none of your changes are implemented. The Manage Offerings step shows the offering in the "Published" state.
    • The approval flow isn't triggered. 

    Activation information

    Install Service Builder by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Related ServiceNow applications and features Service Builder

    Service Portfolio Management
    Use the ServiceNow® Service Portfolio Management application to set up and manage your services and offerings, and then organize them in portfolios. If you use the ServiceNow® Digital Portfolio Management application, you can view the health and status of those portfolios and track them in one centralized location.
    Digital Portfolio Management
    Add Digital Portfolio Management (DPM) from the ServiceNow Store to view all your Service Portfolio Management data in one centralized place. If you transition to the new service portfolio structure in Service Portfolio Management, then you can use key performance indicator (KPI) groups in DPM to report on services, nodes, and portfolio performance. The new service portfolio structure in Service Portfolio Management is available starting with the Utah release.
    Important:
    If you use DPM and plan to upgrade to the current version of Service Builder, you must also upgrade to the current version of DPM at the same time.
    Service Catalog
    Service Portfolio Management integrates with ServiceNow® Service Catalog at the service offering level of the application. You can choose services from an existing catalog as well as initiating service catalog additions.