Process Mining release notes
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Summary of Process Optimization Release Notes
The ServiceNow® Process Optimization application, updated in the Washington DC release, empowers analysts and process owners to analyze and improve their business processes efficiently. This release introduces several enhancements aimed at streamlining project configuration and providing deeper insights into process performance.
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Key Features
- Project Builder: A comprehensive setup for creating and viewing project configurations, allowing users to utilize templates for easier project setup.
- Automated Finding Detectors: New detectors to identify issues such as unnecessary repeating steps, extreme durations, and slow transitions, aiding in pinpointing process inefficiencies.
- Summary and Insights Dashboard: A platform to capture and share improvement opportunity notes and track actions taken on these opportunities, along with project efficiency metrics.
- Process Mining Enhancements: Improved visualizations for analyzing inflow and outflow of records, including a node star diagram and transition filters for detailed insights.
- Project Status Management: Ability to manage project statuses (Draft, Published, Retired) to facilitate better data organization and project lifecycle management.
- Mining Summary: A summary tool that helps analyze mining failures and understand the reasons behind errors or scope mismatches.
- Archived Data Mining: Capability to apply process mining on archived data, improving query performance for large datasets.
Key Outcomes
With the enhancements in the Washington DC release, ServiceNow customers can expect improved process analysis, more efficient project management, and actionable insights into process performance. These updates facilitate quicker identification of bottlenecks and opportunities for process improvements, ultimately driving better decision-making and operational efficiency.
The ServiceNow® Process Mining application enables analysts and process owners to view their business processes, analyze them, and make decisions that improve processes. Process Mining is enhanced and updated in the Washington DC release.
Process Mining highlights for the Washington DC release
- Introduced Project builder
- New automated finding detectors introduced
- Summary and Insights page enhancements
- Process Mining graph enhancements
- Mining summary introduced
See Process Mining for more information.
New in the Washington DC release
- Introduced Project builder
- Create and view the project configuration through a comprehensive Project builder setup that divides the entire project configuration into well-defined sections and provides contextual information that acts as a guide.
- New automated finding detectors introduced
- Note the following new automated finding detectors:
- Repeating patterns: Detects unnecessary repeating sequence of steps.
- Extreme duration: Identifies outliers to analyze records that fall outside the typical range of time to transition from one step to another.
- Extreme repetition: Identifies outliers to analyze records that fall outside the typical range of repetitions within the same step.
- Slow duration: Identifies situations where a cluster of records have similar durations and a higher average duration compared to other groups of records. This detector also offers a breakdown of the significance of the identified cluster, providing further insights into the root cause.
- Summary and Insights dashboard
- Ability to capture and share notes related to improvement opportunities directly. Notes have pre-filled contextual information including a tag referring to an improvement opportunity for quick sharing.
- View all the actions taken on improvement opportunities, such as notes, CIMs, automation requests, and saved filter sets.
- On a focused Project metrics dashboard, tracks a project's efficiency (average duration for completion) over time through a trend line and the distribution of records against the time taken for process completion through a histogram.
- Process Mining graph enhancements
- From a particular node, view the statistics of all records arriving from a previous stage and all the records going to the next stage, which enables you to identify the immediate inflow and outflow of records without having to adjust the arc and node sliders in a huge graph.
- Process Mining dashboard
- View the analysis of the inflow and outflow of records (work) by transforming a graph into a node star diagram for a node either separately or in a combined view. You can follow the filters on the dashboard in which it is configured. Transition filters are enabled on the dashboard to further drill down into a specific bottleneck on the graph.
- Ability to set project status to Draft, Published, and Retired
- Manage your project's status for a better data clean-up strategy by tracking project states. Projects are automatically retired based on inactivity unless you choose otherwise.
- Mining summary introduced
- After mining, view a summary that serves as a valuable tool for analyzing and understanding mining failures, which could include the definitions that ended with errors, didn’t match the rule criteria, or were out of the scope of the project.
- Dot.walk on activity definition introduced
- Increased the scope of process graph analysis by enabling dot-walked fields as an activity definition so you can analyze the status of a particular referenced field when a change occurs in the process .
- Introduced grouping multiple activities that changed
- Automatically update the values of dependent fields of a field that was changed in a project by setting the compound activity for the project. This capability means you no longer have to update the fields manually.
- Ability to mine archived data
- Apply process mining on archived data tables that are often moved from the main (active) table to enable query performance for huge data.
Activation information
Process Mining is available with activation of the sn_po plugin.