Employee Center release notes

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 3 minutes to read
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    Summary of Employee Center Release Notes Washington DC

    The Washington DC release of the ServiceNow Employee Center application brings enhancements aimed at improving service delivery and employee engagement through a dynamic, multi-departmental portal. Key updates include new features for mobile accessibility, rich content creation, and feedback mechanisms.

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    Key Features

    • Now Mobile® Integration: Employees can view news articles and manage approval tasks directly through the Now Mobile app, which features a News Feed widget on the home page.
    • Rich Content Editor Enhancements: Content managers can now edit HTML/CSS, configure content layout, and utilize video hosting services for richer content creation.
    • Content Destination Management: Set publication durations for various content based on location, allowing for better content control.
    • Campaign Stages in Content Experience Builder: New configuration options allow campaign managers to specify audiences and frequencies for content campaigns.
    • Employee Experience Feedback: Gather user feedback on their experiences and services effectively within the portal.
    • Employee Center Pro Kiosk: This feature supports deskless workers by providing essential resources to boost engagement and productivity.
    • Quick Start Tests: After upgrades, quick start tests can validate the functionality of Employee Center and any customizations made.

    Key Outcomes

    With these enhancements, ServiceNow customers can expect improved mobile access to information, better content management capabilities, and streamlined approval processes, ultimately leading to enhanced employee engagement and satisfaction. The upgraded User Interface for analytics and campaign management also allows for a more intuitive experience.

    To activate Employee Center, customers should request it through the ServiceNow Store, where additional applications and resources are also available.

    The ServiceNow Employee Center application is a standard multi-department, dynamic portal for service delivery and employee engagement. Employee Center was enhanced and updated in the Washington DC release.

    Employee Center highlights for the Washington DC release

    • Use the Now Mobile® app to view news articles and access tasks that require your approval.
    • Build content using videos from video hosting services.
    • Edit the HTML and CSS source code for rich content or news articles.
    • Use the employee experience feedback feature to get relevant feedback from your users.

    See Employee Center for more information.

    Important:
    Employee Center is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Washington DC release

    News articles
    As an employee, view news articles on your mobile devices using the Now Mobile® app.
    Use the News Feed widget that now appears on the Employee Center Pro home page by default and includes an option to display pagination. Content managers or admins can configure the News Feed and Featured News widgets to display news articles in a tile layout.
    As a content manager or admin, associate a news article with one or more categories (such as employee benefits or industry updates). Employees can view news articles by category.
    Add content destination
    Set the publication duration in the content destination, enabling content managers to select how long content is available based on the publishing location.
    Rich Content Editor
    Use the following new capabilities when creating rich content and news articles:
    • Edit the HTML and CSS source code
    • Clear the entire canvas of content with a single click
    • Configure cell border color, width, and style
    • Configure image and video horizontal alignment
    Video hosting integrations framework
    Create rich content and news articles using videos from a streaming services. Additionally, you can authorize access to secure videos and configure interface elements to help content managers, such as thumbnails of available videos or check boxes to enable looping or auto-play.
    Create campaign stages (bundles) using Content Experience Builder
    Use the following new configuration options:
    • The Include users field enables a campaign manager to specify an audience.
    • The Frequency field includes the Once option.
    Approvals in Now Mobile
    Use the approval experience in the Now Mobile feature to do the following:
    • Access to all approval tasks in one place under My tasks on the Now Mobile app.
    • View task details to approve or reject a request.
    Workday approvals in Now Mobile
    Access all your Workday approval tasks on the Now Mobile app. Approve or reject a task or navigate to the Workday portal.
    Integrated experience and service feedback
    Use the Employee experience feedback to gather quick feedback from your users on their user experiences and service experiences.
    Employee Center Pro Kiosk
    Use the Employee Center Pro Kiosk to provide the deskless workforce with the resources to enhance productivity, engagement, and overall organizational success.
    Quick start tests for Employee Center

    After upgrading and deploying new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations.

    UI changes

    Content analytics dashboards
    The content analytics dashboards appearance was upgraded to match the Next Experience UI.
    Campaign bundle form
    The trigger configuration fields on the Campaign bundle form were reorganized into three sections (frequency, start, and end) and the field names were revised for better clarity.
    Content Library interface
    The Content Library interface has been refreshed with new styles, colors, icons, and imagery.

    Activation information

    Install Employee Center by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.