Additional requirements for all Washington DC features and products

  • Release version: Washingtondc
  • Updated April 10, 2018
  • 3 minutes to read
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    Summary of Additional Requirements for All Washington DC Features and Products

    This document outlines the specific requirements for utilizing various features and products within the Washington DC release. Meeting these requirements ensures optimal functionality and integration with existing systems.

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    Key Features

    • Advanced AI Search Management Tools: Requires the Usage Insights API application from the ServiceNow Store.
    • Creator Studio: An App Engine Enterprise license is necessary.
    • ERP Canvas: Compatible only with SAP ECC (minimum SAP Netweaver 7.3) and SAP S/4HANA (all versions supported).
    • Now Assist: The Next Experience UI Framework must be enabled for accessing the Now Assist panel with various modules, including CSM, ITOM, and SPM, each requiring specific licenses.
    • Robotic Process Automation (RPA) Hub: Requirements vary for Unattended and Attended Robot applications, including minimum specifications for processors, RAM, and disk space, as well as operating system and framework compatibility.
    • Self-Service and Omnichannel Engagement for CSM: Chat client access for unauthenticated users requires enabling specific UI pages.
    • Skills Intelligence: Requires installation of the Skills Intelligence Workspace and Skills Industry data plugins for full functionality.
    • Virtual Agent: Requires a license for at least one of the Now Assist products.

    Key Outcomes

    By fulfilling these requirements, customers can leverage advanced functionalities, improve integration with existing systems, and enhance service delivery across various platforms. Meeting these prerequisites ensures smooth operation and maximizes the benefits of ServiceNow's offerings in the Washington DC release.

    Cumulative release notes summary on additional requirements for Washington DC features and products.

    To use certain products, specific setups or third-party requirements are required.
    Application or feature Details

    Advanced AI Search Management Tools

    You must have the Usage Insights API application installed from the ServiceNow Store in order to use Advanced AI Search Management Tools.

    Creator Studio

    You must have an App Engine Enterprise license to use Creator Studio.

    ERP Canvas

    SAP ECC and S/4 HANA are currently the only available systems that integrate with ERP Canvas. You need the following on your ERP system:
    • SAP ECC (minimum SAP Netweaver 7.3)
    • SAP S/4HANA (all versions supported)
    • SAP Java Connector

    Instance Data Replication

    The consumer and producer must both be running at least the San Diego release to support the custom coalesce feature.

    This release requirement also applies to support for concurrent job execution.

    Now Assist

    The Next Experience UI Framework must be enabled to use the Now Assist panel.

    Now Assist for Customer Service Management (CSM)

    The Now Assist for CSM application requires a Customer Service Management Pro Plus or Enterprise Plus license.

    Starting with Vancouver Patch 4, Now Assist for CSM is supported.

    Now Assist for IT Operations Management (ITOM)

    Now Assist for ITOM is supported on Vancouver Patch 7 and later releases.

    Now Assist for Strategic Portfolio Management (SPM)

    The Now Assist for SPM application requires a Strategic Portfolio Management (SPM) Pro plus license. Now Assist for SPM is supported from Washington DC patch 3 release.

    Robotic Process Automation (RPA) Hub

    To use the Unattended Robot application, the minimum requirements are as follows:
    • Intel Processor (1vCPU).
    • 4-GB RAM.
    • Minimum 20-GB free disk space after installing the OS, patches, and base software.
    • Microsoft Windows 10 or Windows Server 2016 or Windows Server 2019.
    • .NET Framework 4.7.1 or later.
    • DPI scaling setting must be deactivated.
    To use the Unattended Robot application, the recommended requirements are:
    • Intel Processor (4vCPU).
    • 8-GB RAM.
    • Minimum 50-GB free disk space after installing the OS, patches, and base software.
    • Microsoft Windows 10 or Windows Server 2016 or Windows Server 2019.
    • .NET Framework 4.7.1 or later.
    • DPI scaling setting must be deactivated.

    An unattended robot is mapped to only one machine.

    Virtual Machines (VMs) that are used for the Unattended Robot application must be persistent and constantly on.

    To use the Attended Robot application, the minimum requirements are as follows:
    • Intel Processor (1vCPU).
    • 4-GB RAM.
    • Minimum 20-GB free disk space after installing OS, patches, and base software.
    • Microsoft Windows 10 or Windows Server 2016 or Windows Server 2019.
    • .NET Framework 4.7.1 or later.
    • DPI scaling setting must be deactivated.
    To use the Attended Robot application, the recommended requirements are as follows:
    • Intel Processor (4vCPU).
    • 8-GB RAM.
    • Minimum 50-GB free disk space after installing the OS, patches, and base software.
    • Microsoft Windows 10 or Windows Server 2016 or Windows Server 2019.
    • .NET Framework 4.7.1 or later.
    • DPI scaling setting must be deactivated.

    An attended robot is mapped to only one user.

    To use the RPA Desktop Design Studio application, the minimum requirements are as follows:
    • Intel Processor (Core i5 or later)
    • 4-GB RAM.
    • 20-GB free disk space.
    • Microsoft Windows 10 or Windows Server 2016 or Windows Server 2019.
    • .NET Framework 4.7.1 or later.
    • Monitor with 1920x1080p resolution.
    • DPI scaling setting must be deactivated.
    To use the RPA Desktop Design Studio application, the recommended requirements are as follows:
    • Intel Processor (Core i7).
    • 8-GB RAM.
    • 50-GB free disk space.
    • Microsoft Windows 10 or Windows Server 2016 or Windows Server 2019.
    • .NET Framework 4.7.1 or later.
    • Monitor with 1920x1080p resolution.
    • DPI scaling setting must be deactivated.

    Self-Service and Omnichannel engagement for CSM

    Starting with the Vancouver release, the chat client was enabled by default only for authenticated users. To enable the chat client for unauthenticated users to be able to access Virtual Agent chat and Live Agent chat, you must enable the $sn-va-web-client-app and sn_va_web_client_app_embed pages for public access. For more information, see Make UI pages public or private.

    Skills Intelligence

    Note the following requirements for additional functionality:
    • The Skills Intelligence Workspace plugin (sn_skills_int_ws) must be installed for the workspace experience.
    • Skills Industry data plugin (sn_skills_data) is required to access the industry skills data.

    Virtual Agent

    Now Assist in Virtual Agent requires a license for at least one Now Assist product:
    • Now Assist for Customer Service Management (CSM)
    • Now Assist for HR Service Delivery (HRSD)
    • Now Assist for IT Service Management (ITSM)