Event Management release notes
Summarize
Summary of Event Management Washington DC Release Notes
The ServiceNow® Event Management application assists in identifying health issues across the datacenter via a unified management console. The Washington DC release enhances the application with new features aimed at improving alert management and team collaboration.
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Key Features
- Team-based Integrations: Ensures connector ownership and execution of rules at a team level, allowing for customization while maintaining consistency.
- Event Forwarding: Enables the forwarding of events between ServiceNow instances in non-production environments without altering the production setup.
- Free-text Search: Users can now locate alerts in the Express List using free-text search capabilities.
- Keyboard Shortcuts: Increased efficiency in the Express List through the introduction of keyboard shortcuts.
- Timeline View: Provides a chronological view of alerts within an alert group for better triage and resolution times.
- Link View: Visual representation of relationships between alerts in rules-based or CMDB-based alert groups.
- Alert Analysis: Generative AI-powered analysis of alert groups, offering simplified descriptions to assist in investigative efforts.
Key Outcomes
With the Washington DC release, customers can expect improved alert management efficiency, enhanced collaboration among teams, and streamlined testing processes. These features collectively facilitate quicker troubleshooting and a reduction in Mean Time to Resolution (MTTR) for alerts.
The ServiceNow® Event Management application helps you to identify health issues across the datacenter on a single management console. Event Management provides alert aggregation for discovered services, application services, and automated alert groups. Event Management was enhanced and updated in the Washington DC release.
Event Management highlights for the Washington DC release
- Ensure connector ownership and execution of rules on a team level, maintaining consistency and hierarchy while offering flexibility and customization options for teams.
- Shorten your testing cycle by creating a stream of events from your production environment to your non-production environment enabling direct testing and evaluation of event rules, event field mappings, alert management rules, alert correlation, and so on, without having to change your production environment.
- Use a free-text search to find alerts in the Express List.
- Speed up your work in Express List by using keyboard shortcuts.
- View the sequence of events of an alert group at a glance in the Timeline View.
- View the connections between alerts in rules-based or CMDB-based alert groups in Link View.
- View an alert group analysis created by Now Assist using generative AI.
See Event Management for more information.
New in the Washington DC release
- Team-based integrations in Event Management
- Ensure connector ownership and execution of rules on a team level, maintaining consistency and hierarchy while offering flexibility and customization options for teams.
- Event forwarding
- Forward events from one ServiceNow instance to other instances in non-production environments without having to change the production environment, thus accelerating the event processing testing life cycle.
- Free-text search for alerts in Express List
- Starting in version 23.2.1, find alerts in the Express List by using free-text search.
- Keyboard shortcuts in Express List
- Starting in version 23.2.1, speed up your work in Express List with keyboard shortcuts.
- Timeline View of alerts in an alert group in Express List
- Starting in version 23.2.1, use Timeline View in Express List for a chronological visualization of the alerts in an alert group. This feature offers a comprehensive view of when the alerts occurred, when changes in their severity took place, and other data for efficient triage and Mean Time to Resolution (MTTR).
- Link View in Express List
- Starting in version 23.2.1, view the connections between alerts in rules-based or CMDB-based alert groups in Link View. Link View offers a visual representation of the relationships between the alerts in the group.
- Alert analysis of alert groups in Express List created by Now Assist using generative AI
- Starting in version 23.2.1, view an alert analysis of alert groups in Express List. The alert group analysis provides a simplified, human-readable description of the alerts in an alert group to help you investigate the alerts.
Activation information
Event Management is available with activation of the Event Management plugin (com.glideapp.itom.snac). For details, see Request Event Management.