Workflow Studio release notes

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 3 minutes to read
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    Summary of Workflow Studio Release Notes Washington DC

    The ServiceNow® Workflow Studio application, introduced in the Washington DC release, serves as a centralized platform for managing all process automation applications. This release includes updates aimed at enhancing user experience and simplifying workflow automation.

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    Key Features

    • Create and manage workflows: Users can create process automation workflows from a consolidated interface, allowing for better visibility and management of all workflows.
    • Decision Builder: Accessed through Workflow Studio, it enables users to create and maintain decision rules effectively.
    • Flow Designer: Also accessible within Workflow Studio, it allows users to build multi-step flows using reusable components without coding.
    • Integration Hub Connections dashboard: Users can view and configure connection and credential aliases through a simplified dashboard.
    • Process Automation Designer: This feature allows for the creation of cross-enterprise workflows, providing a unified process approach.

    Upgrade Information

    To benefit from performance improvements, users must install specific versions of Workflow Studio from the ServiceNow Store based on whether "Now Assist for Creator" is installed. Upgrading is essential for optimal functionality.

    Key Outcomes

    With the Washington DC release, Workflow Studio streamlines the development and management of workflows, fosters collaboration across various applications, and automates processes efficiently. By updating to the latest version, users can ensure that all application dependencies are managed automatically, enhancing overall performance and reducing manual updates.

    The ServiceNow® Workflow Studio application provides a single location to access all process automation applications. Workflow Studio is a new application in the Washington DC release.

    Workflow Studio highlights for the Washington DC release

    • Create process automation workflows from Workflow Studio.
    • See all your process automation workflows from a single consolidated interface.
    • See work details across your process automation workflows.

    See Workflow Studio for more information.

    Important information for upgrading Workflow Studio to Washington DC

    To receive Workflow Studio performance improvements, install one of these versions of the Workflow Studio application from the ServiceNow Store.

    Table 1. Upgrade path for the flow generation skill
    Is Now Assist for Creator already installed? Version of Workflow Studio to use for upgrade
    No Upgrade Workflow Studio to version 25.1.3
    Yes Upgrade Workflow Studio to version 25.0.0

    Workflow Studio features

    Decision Builder
    Access Decision Builder from Workflow Studio. Use Decision Builder to create and maintain decision rules.
    Flow Designer
    Access Flow Designer from Workflow Studio. Use Flow Designer to build multi-step flows from reusable components without having to code.
    Integration Hub Connections dashboard
    Access the Integration Hub Connections dashboard from Workflow Studio. Use the Integration Hub Connections dashboard to view and configure your connection and credential aliases through a simplified interface.
    Playbooks
    Access Playbooks from Workflow Studio. Use Playbooks to author cross-enterprise workflows and create a single, unified process.

    UI changes

    Decision Builder
    Decision Builder opens within Workflow Studio. The prior Decision Builder menu option now opens Workflow Studio.
    Flow Designer
    Flow Designer opens within Workflow Studio. The prior Flow Designer menu option now opens Workflow Studio.
    Integration Hub Connections dashboard
    The Integration Hub Connections dashboard opens within Workflow Studio. The prior Integration Hub Connections dashboard menu option now opens Workflow Studio.
    Playbooks
    Playbooks opens within Workflow Studio. The prior Playbooks menu option now opens Workflow Studio.
    Update Workflow Studio to update application dependencies
    As of Washington DC Patch 3, updating Workflow Studio automatically updates all of its application dependencies such as Flow Designer, Playbook, and Decision Builder. You can no longer see or update the individual application dependencies of Workflow Studio from the ServiceNow Store or the list of plugins.

    Activation information

    Workflow Studio is a ServiceNow AI Platform feature that is active by default. Each application within Workflow Studio has its own activation information and requirements. See the documentation for each component for more information about activation and subscription requirements.

    Related ServiceNow applications and features

    Decision Builder
    Decision Builder enables developers to decouple decision logic from their code by creating and maintaining decision rules.
    Flow Designer
    Flow Designer is a ServiceNow AI Platform® feature that enables process owners to automate work. Build multi-step flows from reusable components without having to code.
    Integration Hub
    Automate integration tasks using ServiceNow components for ServiceNow® Flow Designer, or develop custom integrations. A separate subscription is required.
    Integration Hub available spokes
    Activate spokes to enhance your Flow Designer experience with integration-specific content. Use prebuilt flows and actions to automate your integrations or create your own integration automation.
    MID Server
    The Management, Instrumentation, and Discovery (MID) Server is a Java application that runs as a Windows service or UNIX daemon on a server in your local network. The ServiceNow® MID Server enables communication and the movement of data between a ServiceNow instance and external applications, data sources, and services.
    Process Automation Designer
    ServiceNow® Playbooks enables process owners to author cross-enterprise workflows and create a single, unified process. You can also use Playbooks to provide end users with a simplified, task-oriented view of your process.
    Robotic Process Automation (RPA) Hub
    Use the ServiceNow® Robotic Process Automation (RPA) Hub to enable end-to-end automation for your organization. With a combination of UI interactions, element-based automations, and APIs that interact between the various business applications, you can emulate user actions and eliminate mundane and repetitive human activities.