Operational Sustainability Management release notes

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 4 minutes to read
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    Summary of Environmental, Social, and Governance Management Release Notes

    The ServiceNow® ESG Management application has been updated with new features in the Washington DC release, allowing customers to effectively manage their environmental, social, and governance commitments. This release enhances the application's capabilities for reporting, risk assessment, and user interface customization.

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    Key Features

    • Narrative Disclosures: Integrate with Microsoft 365 for ServiceNow Reporting to create narrative disclosures with predefined templates. Users can store disclosures locally or link to cloud services for easy access and collaboration.
    • Sustainable IT Dashboard: The IT footprint tab provides a global map of the carbon footprint for datacenters and office buildings, highlighting energy-efficient facilities.
    • Enhanced Formula Builder: Users can now create and import formulas for calculated metrics, improving ease of use and flexibility in data calculations.
    • Risk Assessment Integration: ESG Management integrates with Advanced risk assessment to evaluate qualitative and quantitative ESG risks, supporting entity-based assessments.
    • UI Enhancements: Record pages can be organized into groups for improved readability and configuration, allowing for better organization of related lists and UI pages.

    Key Outcomes

    With these enhancements, ServiceNow customers can expect improved efficiency in managing ESG commitments, better visibility into sustainability metrics, and streamlined risk assessments. The new features facilitate collaboration, timely updates on disclosures, and a more organized user interface, ultimately supporting better decision-making and reporting in ESG initiatives.

    The ServiceNow® Operational Sustainability Management application helps you to manage all your environmental, social, and governance (ESG) commitments. Operational Sustainability Management was enhanced and updated in the Washington DC release.

    Operational Sustainability Management highlights for the Washington DC release

    • Create comprehensive narrative disclosures by integrating with Microsoft 365 for ServiceNow Reporting. Upload your disclosures either on your local system or on remote storage for easy accessibility.
    • Use the IT footprint tab on the Sustainable IT dashboard to view a global map depicting the carbon footprint of your datacenters, office buildings, and so on, highlighting your most energy-efficient facilities.
    • Use the formula builder in a calculated metric definition to create your own formulas to perform calculations for any data that you may require.
    • Integrate with Advanced risk assessment to assess the risks to your material topics and your entities.
    • Effectively organize the arrangement of related lists and user interface pages on a record page within specified groups to enhance overall page readability.

    See ESG Management for more information.

    Important:
    Operational Sustainability Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Washington DC release

    Narrative disclosures for comprehensive ESG reporting
    Integrate with Microsoft 365 for ServiceNow Reporting to create governed narrative disclosures. Add predefined templates for each type of disclosure. You can choose to maintain disclosures locally or link to cloud services like Microsoft OneDrive for easy accessibility. Enable collaboration and review of the disclosures. Track the metrics used in the disclosures and monitor changes to the metrics while receiving notifications to issue timely restatements.
    Sustainable IT dashboard enhanced with the IT footprint tab
    Navigate to the IT footprint tab on the Sustainable IT dashboard to view a global map showcasing the carbon footprint of your datacenters, office buildings, and more. This map highlights your most energy-efficient facilities.
    Formula builder enhanced for calculations in calculated metric definitions
    Use the formula builder to build formulae in a calculated metric definition, you can choose to build it at either the metric definition level or at the entity level. You can type and edit the formula and preview it. You can also directly import any formula that is stored in Microsoft Excel spreadsheets into a calculated metric definition. This import helps in quickly building your formula for performing calculations.
    Integration with Advanced risk assessments to assess ESG risks
    Use the ESG risk management capability to assess and evaluate ESG risks for businesses. This feature is an integration of Operational Sustainability Management with Advanced risk assessment and supports both qualitative and quantitative risk assessment methods. This integration enables entity-based risk assessments and material topics risk assessment and rolls up the risk scores for entities. With the Operational Sustainability Risk Management application, several new roles are also added.
    Enhanced metric data table
    The metric data table has been enhanced to show the complete metric definition names.

    UI changes

    Record page vertical layout
    Efficiently organize related lists and UI pages on a record page within groups to simplify configuration. You have the flexibility to create groups, incorporate related lists or UI pages during configuration, and specify the order in which items appear on the page.

    Changed in this release

    Roles updated in the ESG Management application
    Several roles such as ESG administrator, ESG data owner, and ESG program manager have been updated in the Operational Sustainability Management.
    Material topic table updated
    The State field in the sn_esg_material_topic table has been updated to include states for risk assessment. The Review state of a material topic has also been renamed to Approval.
    Microsoft 365 for ServiceNow Reporting table updated
    The sn_esg_msoff_intg_o365_reporting_configuration table has been updated with the track_configuration field
    New tables added to the Operational Sustainability Management application
    The following new tables are added to the Operational Sustainability Management application:
    • sn_esg_disclosure_detail
    • sn_esg_disclosure_related_documents
    • sn_esg_disclosure_template
    • sn_esg_m2m_disclosure_metric_data_by_entity
    New table added to the GRC: Metrics application
    The sn_grc_metric_md_import table is added to the GRC: Metrics application.
    New table added to the sn_esg_msoff_intg application
    The sn_esg_msoff_intg_document_log table is added to the sn_esg_msoff_intg application.
    New tables added to the sn_esg_sustain application
    The following new tables are added to the sn_esg_sustain application
    • sn_esg_sustain_map_marker_configuration
    • sn_esg_sustain_map_data_range_configuration
    New tables added to the sn_esg_risk_mgmt application
    The following new tables are added to the sn_esg_risk_mgmt application:
    • sn_esg_risk_mgmt_m2m_risk_goal
    • sn_esg_risk_mgmt_m2m_risk_statement_goal
    New tables added to the sn_rec_pg_vertical application
    The following new tables are added to the sn_rec_pg_vertical application
    • sn_rec_pg_vertical_view_config
    • sn_rec_pg_vertical_view_group_entry
    • sn_rec_pg_vertical_view_group
    • sn_rec_pg_vertical_view_table
    New table added to the sn-formula-builder-connected application
    The sn_fb_connected_config table is added to the sn-formula-builder-connected application.
    Attributes modified in the sn_grc_metric_base_definition table
    The mandatory attribute has been removed from the Description column in the sn_grc_metric_base_definition table.
    The formula_internal column has been made read-only.
    Changes made to the sn_grc_metric_composite_definition table
    In the sn_grc_metric_composite_definition table, the formula_internal field has been set to read-only.

    Deprecations

    • The metric_status field has been removed from the sn_grc_metric_base_definition table.
    • The metric_status field has been removed from the sn_grc_metric_metric table.
    • The rollup_formula field has been deprecated from the sn_grc_metric_composite_definition table.
    • The following tables are deprecated:
      • sn_esg_m2m_risk_goal
      • sn_esg_m2m_risk_statement_goal

    Activation information

    Install Operational Sustainability Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Browser requirements

    The new formula builder feature is supported on all browsers except Safari.