Common Governance, Risk, and Compliance feature release notes

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Common Governance, Risk, and Compliance Feature Release Notes

    The ServiceNow® Governance, Risk, and Compliance (GRC) application has been updated in the Washington DC release, enhancing the ability of organizations to manage business services during adverse events. This update includes important features and improvements aimed at streamlining issue management and remediation tasks.

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    Key Features

    • System-Generated Recommendations: Users can now utilize system-generated recommendations for remediation tasks linked to issues, with responses recorded in the action history.
    • UI Enhancements: A new Recommended actions section has been added to the sidebar of the Issues Workspace page for easier access to suggestions.
    • Issue Management Privileges: Privileges for managing issues have been standardized across GRC manager and user roles, allowing various roles to create and update issues and remediation tasks.
    • Domain Separation: Changes to domain assignment processes have been implemented to ensure proper data segregation for Managed Service Providers, including new business rules for entity creation.

    Key Outcomes

    These enhancements enable users to effectively manage issues and remediation tasks, ensuring better operational continuity during challenges. The updates facilitate easier assignment and tracking of remediation efforts, improving overall GRC functionality.

    Important: GRC is available for installation via the ServiceNow Store. Customers should visit the store for activation information and to explore other available applications.

    The ServiceNow® Governance, Risk, and Compliance (GRC) application enables an organization to continue to provide its business services during adverse operational events, such as a pandemic, extreme weather, or hacking. Governance, Risk, and Compliance was improved and updated in the Washington DC release.

    GRC highlights for the Washington DC release

    • Assign remediation tasks using system-provided suggestions for remediation and potential assignees in the Assigned to field.
    • Update an issue if you have either the Issue manager role, the Issue manager group role, the Assigned to role, or the Assignment group role.

    See Governance, Risk, and Compliance for more information.

    Important:
    GRC is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Washington DC release

    System-generated recommendations for Workspace issue management
    • Use system-generated recommendations for a remediation task that is related to an issue. User responses are recorded in the action history of the remediation task.
    • Use system-generated recommendations that are listed on the Details tab of an issue. You can refer to the top three recommendations when assigning an issue in the Assigned to field.

    UI changes

    Issue enhancements in the Workspace
    The Recommended actions section is added in the sidebar of the Issues Workspace page.

    Changed in this release

    Issue management privileges
    • For managing an issue, the same levels of privileges are assigned to the GRC manager and the GRC user. If you have the GRC manager role, the GRC user role, the Business User role, or the Business User Lite role, you can create an issue.
    • Create or update a remediation task if you're an Issue persona or if the remediation task is assigned to you.
    Domain separation in GRC
    The following changes have been made to the domain assignment process to manage data segregation by the Managed Service Providers related to entities, and other related objects, such as risks, controls, and control objectives:
    • Profile generation job uses a domain iterator to generate entities and other related objects into the correct domains.
    • Revised domain inheritance and assignment logic by adding new business rules to assign the correct domain when creating entities, risks, controls, and related objects.

    Activation information

    Install GRC by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.