Compliance Case Management release notes
Summarize
Summary of Compliance Case Management Release Notes - Washington DC
The ServiceNow® Compliance Case Management application, updated in the Washington DC release, assists you in reporting, investigating, and resolving compliance cases, such as complaints or breaches. It also allows you to raise compliance requests for policy modifications, clarifications, or inquiries to the compliance team.
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Key Features
- PDF Report Generation: Create Portable Document Format (PDF) reports for compliance cases or requests using predefined or customized templates, facilitating information sharing with stakeholders who may not have application access.
- Email Communication: Compose and send emails directly from the Compliance Case Management application to communicate with various stakeholders.
- Efficient Area Management: Manage multiple impacted and related areas in a compliance case using a unified dialog box, improving navigation and efficiency.
- Convenient Deletion: Remove one or multiple impacted and related areas easily through the new Remove button on the compliance case form.
- UI Enhancements: The Case tasks tab has been renamed to Action tasks, with the New button replaced by the Add button for more streamlined operations.
Activation Information
To activate Compliance Case Management, request it from the ServiceNow Store. Ensure integration with the Compliance Workspace and Policy and Compliance Management application for optimal functionality.
Key Outcomes
With these enhancements, ServiceNow customers can expect improved collaboration and reporting capabilities, streamlined case management processes, and enhanced user experience when handling compliance cases. These updates facilitate better communication and more efficient compliance operations.
The ServiceNow® Compliance Case Management application helps you to report, investigate, and resolve compliance cases, such as complaints or breaches. The application also enables you to raise a compliance request, such as a policy modification, clarification, or inquiry, and have it addressed by the compliance team. Compliance Case Management was enhanced and updated in the Washington DC release.
Compliance Case Management highlights for the Washington DC release
- Seamlessly create Portable Document Format (PDF) reports that use the data from compliance cases or requests.
- Communicate with multiple stakeholders with the compose email functionality on the compliance case and request record pages.
- Enable case managers to manage the scope of one or multiple impacted and related areas.
See Compliance Case Management for more information.
New in the Washington DC release
- Export a report to PDF
- Create PDF reports for compliance cases or requests by using predefined templates so that the stakeholders who may not have access to the application can still access the data. Sharing vital information via email becomes quicker with PDF reports and enables collaboration with audit teams, partners, or internal committees without the need for application access. PDF reports serve as offline reporting. They can provide you with the flexibility to present comprehensive data in a condensed and readable format. You can select a predefined template or create a customized document template to generate reports.
- Compose emails in GRC: Compliance Case Management
- Compose and send emails for compliance cases and requests by using the GRC: Compliance Case Management application to communicate with different stakeholders within or outside your organization.
- Enhance the user experience in managing multiple impacted and related areas
- Add and manage multiple impacted and related areas in a compliance case more efficiently. You can use a unified dialog box by selecting the Add button. By using this button, you can eliminate repetitive actions and reduce the time you spend navigating between different screens. As you select the impacted and related areas, you get visibility into the compliance case record in the background and you can make informed selections that are based on the details within the record. For more information, see Add an impacted area to a compliance case and Add a related area to a compliance case.
- Remove multiple impacted and related areas
- Delete one or multiple impacted and related areas by using the Remove button that has been added on the compliance case form. You can delete impacted and related areas more conveniently without navigating through multiple menus or sections.
UI changes
- Case tasks related list
- The Case tasks tab on the compliance case form was renamed as Action tasks.
Removed in this release
- The New button in the Impacted and Related areas on the Compliance case form has been removed and replaced by the Add button.
Activation information
Install Compliance Case Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.