Walk-up Experience release notes
The ServiceNow® Walk-up Experience application enables you to create and manage an on-site support channel. Walk-up Experience was enhanced and updated in the Washington DC release.
ServiceNow® highlights for the Washington DC release
- Use the instance options to reconfigure the order of the tabs.
- Enables you to book an appointment for a 15-minute time slot.
- Configure the text direction from right to left for the Walk-up Experience Service portal with RTL support.
See Walk-up Experience for more information.
Activation information
Walk-up Experience is a ServiceNow AI Platform feature that is available with activation of the Walk-up Experience plugin (com.snc.walkup). For details, see Activate Walk-up Experience.
Browser requirements
Access Walk-up Experience through the ServiceNow® Workspace. ServiceNow workspaces don’t support mobile devices.
Starting with the Orlando release, ServiceNow workspaces don't support Internet Explorer or Microsoft Edge. Instead, use Microsoft Edge Chromium or one of the other supported browsers listed in Browser support.
If you're on New York or an earlier release and using Internet Explorer 11 or Microsoft Edge with any workspace, such as ServiceNow® CSM Agent Workspace or ServiceNow® Vendor Management Workspace, you must first migrate to a newer browser. After you upgrade to a new browser, you can upgrade to at least the Orlando release. For more information, see the Internet Explorer 11 Performance [KB0683275] article in the Now Support Knowledge Base.