Sales and Order Management release notes

ServiceNow® Sales and Order Management is a set of new and updated applications and features in the Washington DC release. These applications enable you to manage the product sales life cycle in your organization, including pre-sales opportunities, sales quote generation, order capture, order fulfillment, and post-sales engagement.

Note:

Sales and Order Management includes workflows for Customer Lifecycle Operations (Customer Lifecycle Management) and Customer Contracts and Entitlements. For details on these features in the Washington DC release, see the Data management for CSM release notes and the Customer Contracts and Entitlements release notes in the Customer Service Management (CSM) release notes.

• Product Catalog Management and Pricing Management release notes
  The Sales and Order Management applications include Product Catalog Management and Pricing Management features for creating and managing the product offerings, catalogs, pricing, and discounting strategies used in your organization. Your sales and order agents use these features when creating sales opportunities, quotes, contracts, and entitlements, as well as capturing orders. These foundational features were enhanced and updated in the Washington DC release.
• Opportunity Management release notes
  The ServiceNow® Opportunity Management application enables your sales agents and account executives to create and manage opportunities. These opportunities identify and track potential sales based on identified customer needs. Opportunity Management is a new application in the Washington DC release.
• Quote Management release notes
  The ServiceNow® Quote Management application enables your sales agents to generate and manage sales quotes for your customers. Quote Management is a new application in the Washington DC release.
• Order Management release notes
  The ServiceNow® Order Management application enables you to capture, manage, and fulfill orders from enterprise customers. Order Management was eiinhanced and updated in the Washington DC release.
• Order Management release notes
  The ServiceNow® Order Management application was enhanced and updated in the Washington DC release.