Digital Portfolio Management release notes

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 4 minutes to read
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    Summary of Digital Portfolio Management Release Notes Washington DC

    The Washington DC release of the ServiceNow® Digital Portfolio Management (DPM) application introduces enhancements that streamline service and application lifecycle management in a unified workspace. This update emphasizes improved performance, personalization, and advanced analytical capabilities.

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    Key Features

    • Redesigned Homepage: The DPM homepage has been revamped for faster loading, personalized solution cards, and visibility of "Needs Attention" attributes.
    • KPI Group Breakdown: A new breakdown list for KPI groups displays application services, allowing users to analyze key performance indicators more effectively.
    • Copy KPI Groups: Users can now duplicate existing KPI groups, including all associated KPIs and mappings, facilitating easier management of metrics.
    • Process Optimization: This feature allows for the monitoring of KPI statuses and insights into anomalies, enhancing decision-making capabilities.
    • Personalization Options: Users can add or remove solution cards based on severity levels (good, moderate, severe) and adjust "Needs Attention" thresholds.

    Key Outcomes

    With the Washington DC release, ServiceNow customers can expect a more tailored DPM experience that allows for:

    • Enhanced visibility and management of services and applications through a personalized homepage.
    • Improved analytical capabilities via KPI group breakdowns and process optimization tools.
    • The ability to manage and customize the DPM experience effectively through user roles.
    • Streamlined integration with Process Mining for deeper insights into service performance.

    To utilize these features, customers need to install the Digital Portfolio Management application from the ServiceNow Store and ensure appropriate roles are assigned for configuration and management.

    The ServiceNow® Digital Portfolio Management application enables you to view and manage the full life cycle of your services and applications in a unified workspace. Digital Portfolio Management (DPM) was enhanced and updated in the Washington DC release.

    Digital Portfolio Management highlights for the Washington DC release

    • Redesigned the Digital Portfolio Management (DPM) homepage to provide more flexibility so that you can load the pages faster, personalize solutions cards, and view solution Needs attention attributes and thresholds.
    • Updated the available item types.
    • Added the key performance indicator (KPI) group breakdown list to show all the application services for business applications.
    • Added the ability to copy a KPI group to create a new KPI group, including all its subordinate KPIs and mappings.
    • Added Process Mining for DPM to see KPI details and analyze anomalies.

    See Digital Portfolio Management for more information.

    Important:
    Digital Portfolio Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Washington DC release

    Digital Portfolio Management Workspace homepage
    • See all your solution cards, ordered by severity, on the redesigned DPM Workspace homepage.
    • Log in to DPM for the first time to see auto-generated solution cards based on your user name in certain tables. After your first login, you're encouraged to personalize your DPM homepage.
      Note:
      With the sn_dpm.dpm_admin role, you can update the homepage solutions table to tailor the solution cards that users see at the first login to the DPM Workspace (before personalization).
    Personalize the Digital Portfolio Management Workspace homepage
    • Add or remove solution cards to personalize your DPM homepage. You can also adjust the Needs attention thresholds for each solution to see which needs the most attention. The severity levels are good, moderate, or severe.
    • Your personalized list of solutions is kept in the dpm_home_page_item table so that they're displayed every time you log in. This table updates each time you personalize your homepage.
    Digital Portfolio Management homepage default solution cards
    Use the following system properties to improve the overall DPM performance and enable the number of solutions cards to display on your homepage.
    Table 1. DPM homepage solution card system properties
    System property Homepage default solution limit

    dpm.homepage.cmdb_ci_service_limit for services, service offerings, and application services.

    		 750
    dpm.homepage.cmdb_ci_business_app_limit for business applications. 250

    You can add and remove solution cards in any combination, but the total solution cards can’t exceed 1000 on the DPM homepage.

    Note:
    With the sn_dpm.dpm_admin role, you can change the system property limits to more than 1000 solutions on the DPM homepage. However, raising the limit may negatively impact system performance.
    Configure the Digital Portfolio Management experience
    As a user with the sn_dpm.dpm_admin role, you can:
    • Configure the user experience by showing or hiding the available item types in DPM:
      • Services
      • Technical services
      • Business services
      • Application services
      • Service offerings
      • Business applications
    • Update the available item types table to hide or show solution types on the DPM homepage and in the personal portfolios. Examples of solution types are cmdb_ci_service and cmdb_ci_business_app.
      Note:
      When a solution type is hidden, that solution is omitted from the following areas of DPM:
      • The auto-generated solution card results.
      • The personalization options of add and remove items.
      • The set status conditions when updating thresholds.
      • The page filters.
    View business application details
    See all the application services for the business application in a KPI group breakdown list on the Run tab. The list shows up to 10 application services but you can page through to see more. The list shows the KPIs from the lowest ordered KPI group mapped (or inherited) by the business application.
    Copy a KPI group to create a new KPI group in Digital Portfolio Management
    Create a new KPI group by copying an existing KPI group in DPM. All the records and mappings of the KPI group are copied as well. After you copy the KPI group, you can modify all aspects of it so the new group best fits your needs.
    Configure Digital Portfolio Management to integrate with Process Mining
    Use Process Mining in DPM to see the status of KPIs on your solutions, and to adjust as needed. DPM for Process Mining comes with project templates to mine data for incidents, problems, changes, and requests. With the sn_dpm.dpm_admin role, enable Process Mining in DPM:
    • Install the ITSM Process Mining Content Pack from the ServiceNow® Store, and
    • Set the system property sn_dpm.enable.po.dpm to true.

    Activation information

    Install Digital Portfolio Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Related ServiceNow applications and features

    Service Portfolio Management
    Use the Service Portfolio Management application to set up and manage your services and offerings, and then organize them in portfolios. In the Digital Portfolio Management application, you can view the health and status of those portfolios and track them in one centralized location.
    Service Builder
    As you view service information in Digital Portfolio Management, you can create and edit services and service offerings with quick access to the ServiceNow® Service Builder application.
    Important:
    If you use Service Builder and plan to upgrade to the current version of DPM, you must also upgrade to the current version of Service Builder at the same time.
    Performance Analytics
    Use ServiceNow® Performance Analytics to create reports on KPIs to monitor and analyze metrics.
    Digital Portfolio Management related applications and data sources
    Other related ServiceNow applications bring in data from your services, service offerings, business applications, and application services for you to view all of them in your unified workspace view. All the related applications are optional and aren’t required to use Digital Portfolio Management.