Enterprise Asset Management release notes
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Summary of Enterprise Asset Management Release Notes Washington DC
The Washington DC release of the ServiceNow® Enterprise Asset Management application enhances the management of both connected and non-connected assets throughout their lifecycle. This update focuses on maximizing asset lifespans while minimizing downtime, providing customers with a comprehensive solution for asset management.
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Key Features
- Total Cost of Ownership (TCO) Insights: Customers can gain a detailed understanding of asset costs, which aids in strategic planning. The TCO includes initial capital costs and can be broken down into expense categories, displayed in comparative bar charts.
- Mobile Task Management: Utilize the ServiceNow® Mobile Agent application to manage work order tasks effectively, including task assignment, time tracking, and accessing asset-related knowledge articles.
- Enhanced Asset Form: View hierarchical relationships of assets, allowing for better visibility of parent-child connections and associated tasks.
- Centralized Admin Center: Perform all administrative tasks from the Admin center in the Enterprise Asset Workspace, streamlining processes such as risk and TCO configurations, and model management.
- Multi-Asset Onboarding: Onboard multiple assets simultaneously using a single playbook, simplifying the onboarding process.
- Procurement View: Track procurement requests and manage purchase orders with ease through the updated Procurement view.
- Operational Asset Management: Manage assets as Product Instances, integrating operational assets with Configuration Items (CIs) and Install Base Items (IBIs).
Important Upgrade Information
Post-upgrade, the modelcomponent field is replaced with modelcomponentid in the Asset table. Existing data will be migrated automatically. It is crucial to manually populate TCO benchmark fields for all existing models or use bulk import functionality. The TCO upgrade will enhance asset management by providing aggregated expense data.
UI Changes
- Procurement List: Moved to the Procurement view within the Enterprise Asset Workspace.
- Domain Filter: Available in all views when domain separation is enabled.
- Admin View Enhancements: New options added for model configuration and risk management.
- Asset Analytics View: The Enterprise asset dashboard has been renamed to Asset analytics view.
Activation Information
Enterprise Asset Management can be activated through the ServiceNow Store. Customers should check the store for available applications and activation requests.
For further details on related applications such as Field Service Management, Contract Management, and Hardware Asset Management, please refer to the respective sections in the ServiceNow documentation.
The ServiceNow® Enterprise Asset Management application manages the entire life cycle of your enterprise's connected and non-connected assets. This end-to-end solution enables you to maintain and maximize the life of your assets and at the same time, minimize any costly downtimes. Enterprise Asset Management was enhanced and updated in the Washington DC release.
Enterprise Asset Management highlights for the Washington DC release
- Gain insights into the total cost of assets and use the information for strategic planning and execution within the asset estate. Additionally, access a thorough overview of the breakdown of expenses.
- View and manage work order tasks assigned to you and your group using the ServiceNow® Mobile Agent application.
- Gain more visibility into task details and hierarchy of an asset with a parent-child relationship using the improved asset form in the Enterprise Asset Workspace.
- Use the Admin center as a central hub for all your configuration and administrative tasks in the Enterprise Asset Workspace.
- Onboard multiple assets simultaneously for the same model via the multi-asset onboarding playbook. Use a single playbook to guide you through the onboarding process.
See Enterprise Asset Management for more information.
Important:
Enterprise Asset Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
Important information for upgrading Enterprise Asset Management to Washington DC
After you upgrade to Washington DC, the model_component field isn't available in the Enterprise asset [sn_ent_asset] table. Instead, a new model_component_id field is available in the Asset [alm_asset] table. The ENT - Migrate to new model component script moves the existing model_component field data to the model_component_id field.
Note the following upgrade scenarios for the Total Cost of Ownership (TCO) of assets:
- Upgrade works for all Enterprise Asset Management flow tasks
- You must have task rate cards for each workflow task.
- The TCO upgrade populates the Asset and Expense category fields on expense lines corresponding to each task.
- Expense category is populated based on the expense lines and the source of the expense line.
- You need to populate the TCO benchmark cost and the TCO benchmark threshold field on all existing models manually or using the bulk import functionality.
- TCO upgrade populates following fields on asset forms:
- Asset end of useful life: The created date plus the useful life in months.
- Asset first used date: The created date.
- Asset TCO: The aggregated sum of all the expense lines related to the asset. For simple assets, Asset TCO is the aggregated sum of expense lines under it. For complex assets, Asset TCO is the aggregated sum of expense lines of the parent as well as its child assets.
New in the Washington DC release
- Understand and analyze your total cost of ownership of assets
- Manage resources efficiently by tracking the Total Cost of Ownership (TCO) of assets, where the total cost includes initial capital cost. You can also break down costs by expense categories and view comparative reports in a vertical bar chart format where each bar is a data source. Click a segment in the bar chart to view expenses for each asset grouped by asset name.
- Manage your tasks using the ServiceNow® Mobile Agent application
- View and manage all the work order tasks assigned to you and your group using the ServiceNow®
Mobile Agent application. For example, you can do the following tasks:
- Assign a group task to yourself
- Record the time taken to complete a task
- Handle part requirements
- Manage asset actions
- Access knowledge articles
- View the hierarchy and task details of an asset on the asset form
- Gain visibility into hierarchy details of assets directly on the contextual sidebar of Enterprise Asset Workspace. You can view the asset hierarchy up to three levels in a tree-like format and expand and view all the children of the asset. You can also view the tasks associated with the asset and its children.
- Perform all your administrative tasks from a centralized location
- Use the Admin center in the Enterprise Asset Workspace for easy access to perform all administrative tasks. Perform tasks such as risk and TCO configuration, create model categories and linear asset types, and bulk import of models and assets.
- Onboard multiple assets using the multi-asset onboarding playbook
- Use the multi-asset onboarding playbook to onboard multiple assets all at the same time. As you complete each activity in the playbook, you’re taken to the next activity. After you complete all the activities, the multiple assets are successfully onboarded.
- View and manage procurement details using the intuitive Procurement view
- Track procurement-related requests and manage purchase orders easily through the Procurement view in the Enterprise Asset Workspace.
- Simplify your work management workflow to increase productivity
- Optimize your work management workflow by performing bulk closure of work order tasks, partial sourcing of parts requirement, and creation of checklist templates from work order templates.
- Manage the operational assets of your organization using Product Instance
- Manage an asset throughout its life cycles in the Enterprise Asset Management application and workflows by representing the asset as a Product Instance, which is a logical grouping of operational asset, Configuration Item (CI), and Install Base Item (IBI) classes.
- Classify social benefit service models within the Configuration Management Database (CMDB)
- Starting with version 2.5.0 of the Expanded Model and Asset Classes application, use the Social benefit model class to classify service models that are based on social insurance programs and means-tested assistance programs. This class is a child of the base Service model [cmdb_service_product_model] class.
- Categorize API and Managed API classes within the Configuration Management Database (CMDB)
- Starting with version 2.5.0 of the Expanded Model and Asset Classes application, use the API and Managed API model categories to create and associate application models with API and Managed API CMDB CI classes. By associating application models with these CMDB CI classes, you can get a more comprehensive version-agnostic view of your APIs.
- Categorize enterprise models and assets using additional model categories
- Starting with version 2.6.0 of the Expanded Model and Asset Classes application, use the following additional model categories to associate enterprise model and enterprise asset classes with Configuration Management Database (CMDB) configuration item (CI) classes:
- Patient Monitoring
- Patient Implant
- Surgical Instrument
- Clinical Device
- Lab Equipment
- Diagnostic Imaging
- Therapeutic Device
- Dental Equipment
- Operational Equipment
UI changes
- Procurement list in the Asset operations view
- The Procurement list has been removed from the Asset operations view and is now available in the Procurement view of the Enterprise Asset Workspace.
- Domain filter
- When domain separation is enabled, the Domain filter is available in the overview section of all the views in the Enterprise Asset Workspace.
- Admin center view
- The Admin view added to the Enterprise Asset Workspace contains the following options:
- Model and asset class tabs configuration
- Model categories
- Model classifications
- Linear asset types
- Stockroom types
- Bulk import
- Workflow assignments
- TCO configuration
- Risk configuration
- Shipping
- Asset knowledge base
- Normalization opt-in
Note:The Risk configuration UI options that were formerly in the Core UI interface are now available in the Admin center view. - Tab changes
- The following tabs moved to different views:
- The Model categories tab has been moved from the Enterprise model management view to the Admin center view.
- The Linear asset types tab has been moved from Enterprise asset estate view to the Admin center view.
- Model classifications list category
- The Model classifications list category has been moved from the Asset operations view to the Admin center view.
- Stockroom types list category
- The Stockroom types list category has been moved from the Enterprise asset estate view to the Admin center view.
- Bulk import list category
- The Bulk import list category has been moved from the Asset operation view to the Admin center view.
- Asset analytics view
- The Enterprise asset dashboard view has been renamed Asset analytics view and contains the Enterprise asset dashboard and the Asset total cost of ownership dashboard.
- Knowledge Management application
- The Knowledge Management application is now accessible from the Admin view in the Enterprise Asset Workspace.
- Normalization opt-in list category
- Normalization opt-in is now accessible from the Admin view in the Enterprise Asset Workspace.
Activation information
Install Enterprise Asset Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.