Financial Services Operations Integration with Visa release notes
Summarize
Summary of Financial Services Operations Integration with Visa Release Notes
The ServiceNow® Financial Services Operations Integration with Visa application allows users to integrate with Visa Resolve Online (VROL) APIs. This integration streamlines the management of dispute lifecycle events, enhancing efficiency for dispute agents in the Washington DC release.
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Key Features
- Create Dispute Cases: Generate a dispute case in the VROL system using the Create Case From Transaction subflow.
- Initiate Disputes: Start creating a dispute case from a Transaction Inquiry (TI) or an existing case with the Initiate Dispute from Transaction or Case subflow.
- Submit Dispute Questionnaires: Use the Submit Dispute Questionnaire subflow for submitting or saving questionnaires specific to disputes.
- Retrieve Transactions: Execute the Look up Associated Transactions subflow to find related transactions connected to a dispute.
- Select Transactions: Associate disputed transactions with retrieved related ones using the Select Associated Transactions subflow.
- Change Dispute Status: Modify the status of a dispute with the Change Dispute Status subflow.
- Submit Transaction Inquiries: Search for transactions using specific criteria through the Submit Transaction Inquiry subflow, which includes sensitive information.
Note: A tokenization solution is required for seamless integration.
Key Outcomes
This integration minimizes the workload for dispute agents, allowing for effective management of the entire card dispute process. Customers can expect improved efficiency and streamlined operations within their financial services. The Financial Services Operations Integration with Visa is available in the ServiceNow Store.
The ServiceNow® Financial Services Operations Integration with Visa application allows you to seamlessly integrate with Visa Resolve Online (VROL) APIs using the Visa Spoke Actions to manage various dispute lifecycle events. Financial Services Operations Integration with Visa is a new application in the Washington DC release.
Financial Services Operations Integration with Visa highlights for the Washington DC release
- Leverage the integration layer with subflows to seamlessly use the Visa spokes.
- Minimize the workload for dispute agents and enhance overall efficiency.
- Effectively manage the entire card dispute process from beginning to end.
See Financial Services Operations Integration with Visa for more information.
Financial Services Operations Integration with Visa features
- Create a dispute case in the VROL system
- Execute the Create Case From Transaction subflow to generate a dispute case in the Visa Resolve Online (VROL) system.
- Initiate a dispute case from Transaction Inquiry (TI) or an existing case
- Execute the Initiate Dispute from Transaction or Case subflow to start creating a dispute case in the VROL system, either from a Transaction Inquiry (TI) or an existing case.
- Allow VROL users to Submit or Save Dispute Questionnaires
- Execute the Submit Dispute Questionnaire subflow to submit or save dispute questionnaires for specific disputes in the VROL system.
- Retrieve associated transaction list
- Execute the Look up Associated Transactions subflow to retrieve the related transactions associated with the disputed transaction.
- Select associated transactions
- Use the Select Associated Transactions subflow to associate the disputed transaction with the retrieved related transactions.
- Change dispute status
- Utilize the Change Dispute Status subflow to modify the status of a dispute.
- Submit transaction inquiry
- Use the Submit Transaction Inquiry subflow, which allows users to search for transactions using specific criteria. This subflow contains sensitive information in the request and response body. To ensure seamless integration, users must have a tokenization solution.