Goal Framework release notes

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Goal Framework Release Notes

    The ServiceNow® Goal Framework application allows businesses to establish goals, set targets, and assess progress towards achieving organizational objectives. The Washington DC release introduces enhancements to streamline these processes, making it easier to manage goal relationships with work items.

    Show full answer Show less

    Key Features

    • Goal Relationship Management: Users can now create a primary goal relationship with work items. If a work item already has a primary goal, it will be changed to non-primary when a new primary relationship is established.
    • UI Updates: The Primary goal field has been renamed to simply "Primary" for clarity.
    • Activation: The Goal Framework can be installed through a request to the ServiceNow Store, where additional apps are also available.

    Key Outcomes

    By utilizing the Goal Framework in conjunction with other ServiceNow applications such as Strategic Planning, Strategic Portfolio Management (SPM), Project Portfolio Management, Agile Development 2.0, and the Scaled Agile Framework (SAFe), customers can effectively align their goals with project and portfolio management efforts, enhancing overall business performance and outcomes.

    The ServiceNow® Goal Framework application enables your business to create goals, set targets for them, and evaluate the progress of the goals and targets to accomplish your organizational plans and drive business outcomes. Goal Framework was enhanced and updated in the Washington DC release.

    Goal Framework highlights for the Washington DC release

    Create a primary or non-primary goal relationship with work items effortlessly.

    See Goal Framework for more information.

    Important:
    Goal Framework is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Washington DC release

    Goal Relationship
    When you create a primary goal relationship with an item that already has a primary relationship, the existing association becomes non-primary and a new primary relationship is created.

    UI changes

    Goal Relationship
    The Primary goal field on the form has been renamed to Primary.

    Activation information

    Install Goal Framework by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Related ServiceNow applications and features

    Goal management in Strategic Planning

    Use the Goal Framework application in the ServiceNow® Strategic Planning application to create goals, set targets for them, and evaluate the progress of the goals and targets to accomplish your organizational plans and drive business outcomes.

    Goal Framework for SPM

    Use the ServiceNow® Goal Framework for Strategic Portfolio Management (SPM) application to automate the actual value of your targets for the goals that are defined using Goal Framework. The Goal Framework for SPM application is an extension to the Goal Framework application.

    Project Portfolio Management

    ServiceNow® Project Portfolio Management provides a simplified, team-oriented approach to managing project portfolios and IT development by combining several individual applications. In combination with the Goal Framework application, you can create a goal relationship with the Project and Demand work items and the Program strategic item.

    Agile Development 2.0

    ServiceNow® Agile Development 2.0 provides an Agile software development environment for product-based or project-based efforts using the Scrum framework. In combination with the Goal Framework application, you can create a goal relationship with the Scrum Feature and Scrum Epic work items.

    Scaled Agile Framework (SAFe)

    The ServiceNow® Scaled Agile Framework (SAFe) application enables you to apply lean and agile principles to your large enterprise so that you can develop and deliver software products with fewer defects in the shortest viable lead time. In combination with the Goal Framework application, you can create a goal relationship with the SAFe Epic and SAFe Feature work items.