Operational Resilience release notes

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Operational Resilience Washington DC Release Notes

    The ServiceNow® Operational Resilience application enables organizations to maintain business services during adverse events like pandemics or extreme weather. The Washington DC release introduces enhancements focused on tracking and reporting business service resiliency from various compliance and operational perspectives.

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    Key Features

    • End-to-end business service resiliency tracking from continuity of operations and operational risk perspectives.
    • Persona-based report display on the Operational Resilience application Home page.
    • Automatic population of dependency mappings for business services using data from the Configuration Management Database (CMDB) and Business Impact Assessment (BIA).
    • New roles for Business Continuity Management (BCM) and Integrated Risk Management (IRM) professionals to improve tracking and reporting capabilities.

    Key Outcomes

    Customers can expect enhanced visibility and management of operational risks, ensuring business continuity during disruptions. The new roles and automated mappings simplify the tracking process, enabling a more efficient response to operational challenges.

    Activation Information

    Operational Resilience can be activated by requesting it from the ServiceNow Store. For a comprehensive view of all applications and their requests, visit the ServiceNow Store website.

    Related Applications

    • GRC Advanced Risk: Create an integrated risk platform for comprehensive risk assessment methodologies.
    • GRC Business Continuity Management: Manage disruptions effectively to maintain service delivery.
    • Data Relationships Framework: Fetch dependencies from the CMDB seamlessly.
    • GRC Policy and Compliance Management: Monitor and report controls associated with your organization.
    • GRC Risk Management: Oversee and publish risk reports efficiently.

    The ServiceNow® Operational Resilience application enables an organization to continue to provide its business services during adverse operational events, such as a pandemic, extreme weather, or hacking. Operational Resilience was enhanced and updated in the Washington DC release.

    Operational Resilience highlights for the Washington DC release

    • Track end-to-end business service resiliency from the continuity of operations perspective.
    • Track end-to-end business service resiliency from the operational risk and compliance perspective.
    • Display reports according to the persona in the Operational Resilience application Home page.
    • Auto-populate the dependency mappings for the business services based on the source-data relationships in the Configuration Management Database (CMDB).
    • Auto-populate the dependency mappings for the business services based on the source-data relationships in the business impact assessment (BIA).

    See Operational Resilience for more information.

    Important:
    Operational Resilience is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Washington DC release

    Roles installed with Operational Resilience
    To track end-to-end business service resiliency from the continuity of operations perspective, use the new set of roles created for the Business Continuity Management (BCM) Professional users. To track end-to-end business service resiliency from the continuity of operations perspective, use the new set of roles created for the Integrated Risk Management (IRM) Professional users.

    Display reports according to the persona with different roles. Separate reports are displayed for the BCM Professional and IRM Professional users in the Operational Resilience application Home page.

    Fetching dependencies from the CMDB and BIA
    Auto-populate the dependency mappings for the business services based on the source-data relationships in the CMDB and BIA.

    Activation information

    Install Operational Resilience by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Related ServiceNow applications and features

    GRC Advanced Risk
    Use Advanced Risk Assessment to create an integrated risk platform. This integrated platform supports various kinds of risk assessment methodologies. It enables you to integrate risk assessment as part of your overall decision-making process. To learn more about the Advanced Risk application, see Advanced Risk Assessment.
    GRC Business Continuity Management
    Use the BCM application to alleviate disruptions and continue to deliver the products and services at an acceptable level. It enables you to respond, react, and recover from disruptions quickly. To learn more about the BCM application, see Setting up Business Continuity Management application.
    Data Relationships Framework
    Use the Data Relationships Framework application to fetch the dependencies from the CMDB.
    GRC Policy and Compliance Management
    Monitor the controls associated with your entities and publish their reports on the dashboard. To learn more about the controls and the GRC: Policy and Compliance Management application, see Manage controls.
    GRC Risk Management
    Monitor the risks associated with your entities and publish their reports on the dashboard. To learn more about the risks and the Risk Management application, see Using Risk Management.