Privacy Management release notes
The ServiceNow® Privacy Management application enables you to manage your organization's privacy risks and compliance to protect your customers, employees, and suppliers. Privacy Management was enhanced and updated in the Washington DC release.
Privacy Management highlights for the Washington DC release
- Use the Privacy Case Management application to report and manage privacy violations and complaints.
- Utilize the Privacy Case Management integration for RadarFirst to automate privacy incident risk assessment and quickly get clear, actionable notification obligations.
- Refer to the Functional domain field that is automatically set to Privacy when the users with privacy roles work on forms such as processing activities, controls, and so on.
See Exploring Privacy Management for more information.
Important:
Privacy Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Washington DC release
- Privacy Case Management
- Use the Privacy Case Management application that enables you to report and manage privacy violations and complaints. The solution allows for the efficient management of privacy breaches and complaints through collaboration with various teams which help in investigating the root cause and key details of the breach reported.
- Privacy Case Management integration for RadarFirst
- Utilize the Privacy Case Management integration for RadarFirst to automate privacy incident risk assessment and quickly get clear, actionable notification obligations. Any data breach must be assessed by the privacy team to understand if there are any regulatory notification obligations and report the incident to the regulator within the prescribed time. RadarFirst helps to understand the regulatory notification obligations associated with the breach.
- Functional domain
- Segregate, associate, and view data related to a Privacy functional domain by using the Functional domain field. The Functional domain field is available in the forms such as Entity, Control, Control Objective, Policy, Authority document, Citation, Entity type, Entity class, Issues and so on. By utilizing the Functional domain field capability, the need to specify content reference with Privacy on authority documents and policies has been removed.
Activation information
Install Privacy Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.