ITOM Optimization release notes

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 3 minutes to read
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    Summary of ITOM Optimization Release Notes Washington DC

    The Washington DC release of the ServiceNow ITOM Optimization application, updated on February 1, 2024, enhances automation for managing cloud resources throughout their lifecycle. Key improvements include updates to Cloud Provisioning and Governance, as well as the integration of the Cloud Services Catalog with ITOM Cloud Accelerate.

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    Key Features

    • Cloud Services Catalog: Simplifies cloud provisioning and governance processes.
    • Transition Support: Allows movement of ITOM Optimization licenses from Cloud Provisioning and Governance to ITOM Cloud Accelerate.
    • Employee Center Access: Direct access from the Cloud Admin portal to Employee Center, bypassing the legacy user portal.
    • ITOM Licensing Update: Rebranding of ITOM SU Licensing to ITOM/OT SU Licensing, providing more detailed license usage insights.

    Key Outcomes

    With this release, customers can expect improved management of cloud resources, access to comprehensive licensing data, and a streamlined transition to enhanced cloud services. The deprecation of certain dashboards in favor of new functionalities ensures ongoing support while transitioning to more efficient solutions. Activation of the Cloud Provisioning and Governance application requires a separate subscription.

    The ServiceNow ITOM Optimization application automates the cloud workflows that you use to manage the cloud resources throughout their life cycle. You can also deploy certified and enterprise-compliant clouds, get visibility into your costs, and manage other cloud management processes. Cloud Provisioning and Governance is enhanced and updated in this release.

    ITOM Optimization highlights for the Washington DC release

    • Use the Cloud Services Catalog with ITOM Cloud Accelerate. Cloud Services Catalog offers the enhanced but simplified capabilities of Cloud Provisioning and Governance (CPG).
    • Move your exchangeable ITOM Optimization licenses as you transition from Cloud Provisioning and Governance to ITOM Cloud Accelerate.
    • Access Employee Center from Cloud Admin portal with the Cloud Services Catalog plugin. You can also skip the legacy cloud User portal and visit Employee Center directly.

    See ITOM Optimization for more information.

    Changed in this release

    Cloud Admin Portal link
    The Cloud Admin portal link to the user portal now points to Employee Center if you have installed and set up the Cloud Services Catalog plugin. If CSC is installed, admin and sn_cmp.cmp_root_admin roles can access this feature while switching to the Request portal. Cloud Services Catalog is now available as a part of ITOM Cloud Accelerate, which you can use to manage the life cycle of cloud resources.
    ITOM Licensing
    ITOM SU Licensing has been rebranded as ITOM/OT SU Licensing. ITOM/OT SU Licensing calculates and displays the usage of ITOM subscriptions based on subscription units. It enables you to access a comprehensive overview of the total number of licenses allocated to applications and configuration items (CIs), while offering an advanced feature set that provides visibility into the specific CIs covered by your licenses. You can view the subscription breakdown for ITOM AIOps, ITOM Visibility, ITOM Optimization, and ITOM Cloud Accelerate. For more details, see View which CIs have an ITOM license.

    Deprecations

    Deprecation of CAPI and Cloud Spend and Usage dashboards
    Starting with the Washington DC release:

    The Cloud API dashboard will be hidden and no longer activated on new instances but will continue to be supported. The Cloud Services Catalog application provides this functionality now.

    The Cloud Spend and Usage Dashboard will be hidden and no longer activated on new instances but will continue to be supported. The Cloud Insights Billing application provides this functionality now.

    Both the applications are being prepared for future deprecation.

    For details, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support knowledge base.

    Activation information

    The Cloud Provisioning and Governance application is available with activation of the CPG (com.snc.cloud.mgmt) plugin, and it requires a separate subscription. For details, see Cloud Provisioning and Governance Application.

    Related ServiceNow applications and features

    ITOM Cloud Accelerate
    The ServiceNow® ITOM Cloud Accelerate provides the workflows to evaluate the cloud readiness of your organization and enforce the cloud accelerate guidelines.
    Cloud Services Catalog is now a part of ITOM Cloud Accelerate to access and manage cloud resources, and publish cloud offerings to a catalog, in a simplified way.
    Cloud Configuration Governance checks the configuration settings of cloud resources in your organization against a set of policies to identify violations.
    Cloud Action Library interacts with the cloud resources of the organization with ready-to-use actions and subflows.
    Cloud Migration Assessment plans, organizes, and tracks the process of relocating your enterprise IT resources and workloads to cloud platforms.
    Cloud Operations Workspace
    Cloud Operations Workspace offers a comprehensive solution to manage the cloud operations of your organization.
    ITOM Visibility
    The ServiceNow® ITOM Visibility product consists of Discovery, Service Mapping, Tag Governance, Certificate Inventory and Management, Service Graph Connectors, CMDB 360, and Firewall Audits and Reporting. Discovery and Service Mapping give you a unified, connected view of your entire IT network and the services that it supports.
    Third-party products with the Cloud Provisioning and Governance
    Extend the capabilities of Cloud Provisioning and Governance by integrating the following third-party products with it: Cloud Provisioning and Governance: Oracle Cloud (OCI) Add-On for Terraform Connector