Mobile Platform release notes

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 4 minutes to read
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    Summary of Mobile Platform Release Notes Washington DC

    The ServiceNow® Mobile Platform has been enhanced in the Washington DC release, allowing users to access their ServiceNow instance from anywhere with new features that improve functionality and user experience. Key improvements include critical alerts, dynamic pop-ups, and enhanced data visualization.

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    Key Features

    • Critical Alerts: Users can receive critical notifications despite their device being in Do Not Disturb mode.
    • Dynamic Pop-ups: Configurable pop-ups based on real-time conditions can now be displayed, even during login.
    • Zero Trust Access: Opt-in to limit user access based on security policies, enhancing instance security.
    • Mobile Resolution Notes Generation: Use Now Assist on Mobile to generate closure notes for work orders.
    • Mobile SDK: Available in the ServiceNow Store for developing native iOS and Android apps that integrate with existing data and workflows.
    • Data Visualization: Improved user experience with new visualizations, including pie charts and a unified configuration for web and mobile platforms.
    • Offline Support: Configure offline capabilities for all ServiceNow mobile applications.
    • Arabic Language Support: Added support for right-to-left languages, including Arabic.

    Key Outcomes

    With these enhancements, ServiceNow customers can expect a more responsive and intuitive mobile experience that aligns with their organizational needs. The integration of critical notifications, improved data visualization, and user-friendly tools like the Mobile App Builder streamline app management and enhance security, ultimately driving greater efficiency and productivity within their mobile operations.

    The ServiceNow® Mobile Platform enables you to access your ServiceNow instance from anywhere. ServiceNow Mobile Platform was enhanced and updated in the Washington DC release.

    Mobile highlights for the Washington DC release

    • Generate work order task closure notes using Mobile Resolution Notes Generation.
    • Display configurable pop-ups based on real-time conditions.
    • Benefit from the enhanced data visualization user experience.
    • Send users notifications defined as critical, irrespective of their notification settings.
    • Mobile App Builder is now integrated with Mobile Publishing so that admins can manage custom branded app requests and configure mobile apps in one tool.

    See Mobile Platform for more information.

    New in the Washington DC release

    Overriding critical alerts
    Send your users critical alerts, even if they configure their mobile device to a Do Not Disturb or Silent mode setting.
    Dynamic pop-ups
    Display configurable pop-ups based on real-time conditions. These pop-ups can even be displayed at the login phase. For example, display a pop-up to the user stating that they have accepted a new task with an estimated three hours of work, but their work shift is due to end in an hour.
    Securing your ServiceNow® mobile instance with Zero Trust Access
    Limit end-user access to your ServiceNow instance by opting in to Zero Trust Access, which adjusts user roles and permissions according to security policies defined by the admin based on factors such as IP address, location, and identity provider attributes.
    Custom map screen support for additional entry points to launch Indoor Wayfinding
    Launch custom map screens from a mobile embedded web page or from a push notification.
    Mobile Resolution Notes Generation
    Use Now Assist on Mobile to generate a closure note that summarizes the associated work order task using information provided in the task record.
    Mobile SDK available in the ServiceNow Store
    Use the ServiceNow Mobile software development kit (SDK) to enable users to develop native iOS and Android mobile apps using an integrated development environment and give your mobile apps access to existing ServiceNow data and workflows.
    Mobile App Builder
    Use the following enhancements added to Mobile App Builder:
    • Support for all Mobile Platform Washington DC features.
    • Integration with Mobile Publishing so that admins can see their custom branded apps within the MAB UI.
    • A push notification management category has been added to show which notifications are used for each mobile app.
    • Automatic population of table fields in downstream records to streamline proper configuration.
    Data visualization user experience
    Use the upgraded data visualization user experience, which includes the following new features:
    • Unified configuration experience for both web-UI and mobile platforms in a centralized  location.
    • Enhanced visualizations for charts and the introduction of a pie chart visualization.
    • Compatibility with many data sources including ServiceNow® Usage Insights, ServiceNow® Health Log Analytics, ServiceNow® Performance Analytics indicators, and customized data sources.
    • Ability to apply theming options, including the dark theme, by using variables to customize the look-and-feel of the  mobile dashboards. For more information, see the Accessibility information section found in these release notes.
    Arabic added to the support of right-to-left languages
    The display of right-to-left languages is supported in ServiceNow mobile apps. Arabic, in addition to Hebrew, are supported right-to-left languages. Texts as well as visual components are right-to-left aligned to mirror the more common left-to-right alignment.
    Offline support in Now Mobile apps and custom apps
    Configure offline support for all apps, including ServiceNow Mobile Agent, Now Mobile, and custom apps that you build by using Mobile Publishing.
    Now Assist in Virtual Agent for mobile
    Use Now Assist in Native Mobile Virtual Agent to deliver more direct, relevant, and conversational responses to questions using generative AI.

    UI changes

    Mobile Publishing
    Mobile Publishing has a new look and feel, including embedded videos and prerequisites to guide admins when they are creating custom branded apps.

    Changed in this release

    Mobile Playbooks enhancements
    Navigate from mobile web screens to all native screens, including parametrized and scripted screens, custom map screens, and ServiceNow Virtual Agent chat.
    Mobile Publishing enhancements
    Use custom branded apps created with Mobile Publishing and use them on sub-production instances.

    Removed in this release

    Mobile Studio used for mobile app configuration has been removed from the Washington DC release. Mobile configuration is performed using the following tools: a web-based UI, Mobile App Builder, and Mobile Card Builder.

    Activation information

    ServiceNow Mobile Platform is a ServiceNow AI Platform® feature that is active by default.

    Accessibility information

    Data visualization
    Accessibility improvements for the data visualization feature include the following updates:
    • Enhanced support for screen readers, with a specific focus on the VoiceOver functionality. This improvement ensures that users relying on screen readers can seamlessly navigate and comprehend the content within data visualization charts.
    • Text within data visualization charts can now be resized, accommodating users who may need larger text for better readability. This support enables text to be increased significantly without any loss of content or functionality.
    • Enable a dark theme or mode in Mobile Platform. This option is commonly used to alleviate eye strain and improve readability.