Performance Analytics release notes
The ServiceNow® Performance Analytics application is an in-platform process optimization solution. It enables organizations to set, track, and analyze progress toward goals. Performance Analytics was enhanced and updated in the Washington DC release.
Performance Analytics highlights for the Washington DC release
- Track critical process metrics and trends.
- Measure process health and behavior against organizational targets.
- Identify process patterns and potential bottlenecks before they occur.
See Performance Analytics for more information.
Important information for upgrading Performance Analytics to Washington DC
The legacy PA Scores [pa_scores] table is being deprecated. If you still have indicator scores captured in the PA Scores table and the number of such scores is fewer than 43 million, these scores will be migrated automatically to the pa_scores_l1 and pa_scores_l2 tables upon upgrade. The expected amount of time added to upgrade is approximately two hours. For more information, see KB1294371 or Migrating Performance Analytics scores.
The PA Scores [pa_scores] table is not being deprecated for instances on the Oracle database. Automatic migration is not being applied to these instances because they do not support the newer table structure.
Activation information
Complimentary Performance Analytics for Incident Management is active by default. You cannot create indicators or breakdowns with this complimentary application.
The full features of Performance Analytics are available with a subscription. Activate the Performance Analytics Premium plugin that matches your subscription. For details, see Activating your Performance Analytics subscription.