All other Washington DC fixes

The Washington DC release contains important problem fixes.

Washington DC was released on February 1, 2024.

• Build date: 01-25-2024_1625
• Build tag: glide-washingtondc-12-20-2023__patch0-01-17-2024

Important:

For more information about how to upgrade an instance, see ServiceNow Upgrades.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note:

This ServiceNow AI Platform major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

All other fixes

Problem category	Problem	Short description
Access Control	PRB1684884	Field value isn't visible on the list even if it's visible on the form
Access Control	PRB1554832	Excessive ACL checks slow down opening sc_cat_item_producer and item_option_new records
Access Control	PRB1666896	The 'Data condition' section appears twice in the ACL form
Access Control	PRB1680060	Data filtration isn't honored when using a group in the subject criteria
Access Control	PRB1681837	List Edit doesn't work for some fields in Agent Workspace
Access Control	PRB1690950	Adding a filter for 'Table Knowledge' isn't possible on a dashboard in a workspace
Access Control	PRB1665562	An inherited role is removed from a user group while another role still contains the inherited role
Access Control	PRB1699381	The snc_internal role is incorrectly assigned to inactive users
Access Control List (ACL) Rules	PRB1683744	Records aren't created within sys_ux_lib_component_attr when a data filtration system property is turned on
Access Control List (ACL) Rules	PRB1708039	There was a simple list widget misconfiguration, as noted in KB1553688
Activity Stream	PRB1704891	The activity stream flickers when typing in the 'Compose' section of a configurable workspace
Activity Stream	PRB1690236	Activity Stream incorrectly displays System updates as System Administrator
Activity Stream	PRB1669417	CLE doesn't encrype in-line for Rich Text Editor in Agent Workspace (HTML-type fields)
Activity Stream	PRB1687498	The @mention pop-up doesn't have scroll bars if it's configured to have 10+ users displayed via the system property glide.ui.mentions.default_limit
Activity Stream	PRB1703685	Changing a non-audited field can cause an infinite loop in the browser
Activity Stream	PRB1671185	Pre-formatted text in the Journal field is poorly rendered on Workspace when viewed on Mac Chrome
Activity Stream	PRB1675461	Work notes aren't added in the Activity stream after creating an incident
Activity Stream	PRB1680020	Email contents aren't visible in Activity Stream if the live form is disabled and dark theme is enabled
Activity Stream	PRB1688395	The clickable area for a filter function of an activity stream is too small
Activity Stream	PRB1633747	Problem link redirects to the back end instead of to Workspace
Activity Stream	PRB1635413
Activity Stream	PRB1668203	Image attachments don't show their actual preview in the workspace activity stream when their MIME types are in caps
Activity Stream	PRB1671855	The 'timeago' preference isn't respected in Configurable Workspace
Activity Stream	PRB1678530	The Post button in the Compose/ Activity section is enlarged to the half width of pane
Activity Stream	PRB1691632	After updating to Vancouver, the 'Compose' field in the 'Details' tab of the workspace is too small
Activity Stream	PRB1700282	Clicking Overview opens a new tab every time in the 'Success' admin console
Adaptive Authentication	PRB1701019	Location header redaction causing IH flows to fail
Advanced Work Assignment	PRB1679606	isLiveAgentAvailable isn't working for domain-separated instances where the requestor and the agent are in different domains
Advanced Work Assignment	PRB1669604	There's impersonation logs in the system logs when transferring the interaction from one agent to another agent
Advanced Work Assignment	PRB1692554	There's duplicate 'Agent has joined' messages when they're auto-accepted by the agent in a transferred queue
Advanced Work Assignment	PRB1665222	When creating a new interaction, an unexpected record is created in the interaction_related_record table
Advanced Work Assignment	PRB1687719	Advanced Work Assignment queue trigger for max wait time doesn't actually trigger when the defined max time passes
Advanced Work Assignment	PRB1687760	The 'awa_document_size' record isn't updated when the record matches different channels
Advanced Work Assignment	PRB1707250	Slow query from the AWA work Item repository 'getWorkItemsForAgent'
Advanced Work Assignment	PRB1699640	Advanced Work Assignment (AWA) logger is contributing to memory allocations
Agent Assist	PRB1694369	On Service Operations Workspace (SOW), 'Unattach knowledge' isn't working on Agent Assist for users with admin privileges
Agent Assist	PRB1700049	Agent Assist's search isn't working when searching for text in 'Search for predictive intelligence' type search resources
Agent Assist	PRB1699556	In Service Operations Workspace, there's an incorrect French Canadian translation for Agent Assist's 'Flag' article
Agent Assist	PRB1708691	HTML fields aren't supported when copying a resolution in Agent Assist
Agent Calendar [Legacy]	PRB1690207	On-call Schedule isn't working as a result of the 'restrict agent schedule user on create' business rule
Agent Chat	PRB1662258	Error in logs when an agent saves a new interaction on Workspace (/GlideInteraction_Mutation/exit_chat - Interaction -1 not found)
Agent Chat	PRB1683331	In the 'Workspace' view, avatars on Agent Chat aren't displayed correctly when viewed from a tertiary user
Agent Chat	PRB1692841	Error seen in console when a link is sent in a message, leading to a break in the conversation processing
Agent Chat	PRB1612416	In Virtual Agent Chat, pasting links that contina a '0' results in broken links
Agent Chat	PRB1664303	The use observes a 'Component not configured' message in CSM Workspace
Agent Chat	PRB1692876	An agent's name isn't changing in Mobile after a transfer
Agent Chat	PRB1698155	The 'Search KB' quick action displays the article preview in the requesters' language and not the agents'
Agent Chat	PRB1699486	In a pre-chat survey, the response summary is misaligned on the agent's side
Agent Chat	PRB1700232	Agent-initiated messaging should support async messaging (mweb=messaging) for tables that extend sys_user
Agent Chat	PRB1719479	There is a blank space at the bottom of Workspace after accepting the chat as an agent and maximizing the browser window
Agent Chat	PRB1717322	If the 'com.glide.awa.client _logging.enabled' property is turned on, the auto-assignment 'card_and_tab' option doesn't open a tab
Agent Chat	PRB1541718	Properties aren't passed down to an inbox macroponent, resulting in an interaction being assigned to an agent even when the maximum tab limit hits
Agent Workspace	PRB1655580	In the Problem records related list 'Affected CIs', when the user clicks Add it shows a loading screen with the message '0 item selected' before results are displayed
Agent Workspace	PRB1685827	There are differences in the autocomplete sorting for reference fields in Agent Workspace versus Platform view
Agent Workspace	PRB1687303	Workspace views for 'Compose' and 'Activity' sections keep switching in the Microsoft EDGE Browser
Agent Workspace	PRB1686037	In platform-analytics-workspace, the dashboard shows state choices as numbers
Agent Workspace	PRB1688116	In Utah, the Show form in full screen toggle button isn't working on the first click in the Agent Workspace view
Agent Workspace	PRB1701171	'Click to dial' in an Agent Workspace case doesn't add a taskID with a reference to the case
Agent Workspace	PRB1710214	There's an issue with the wrapping of multi-select fields in HR Agent Workspace
Agent Workspace	PRB1721347	Section headers and/or fields under a section are missing when applying a UI policy to reveal sections
Agent Workspace	PRB1715584	Info message does not appear when a user is redirected to Agent Workspace
Agent Workspace	PRB1664989	In Workspace, the setLimit in the 'before query' business rule doesn't reflect in list record counts and pagination for reference field lookups
Agile Board	PRB1684677	Clicking a newly created sprint returns the user to an empty page
Agile Development	PRB1684682	The Safe board team value text doesn't wrap
Agile Development	PRB1675608	SAFe ART Sprint has a SAFe Sprints related list that references the Parent field
Agile Development	PRB1701283	'Percentage complete' is changing to 0 when the defect moves to 'Testing/QA' from 'Work in progress'
AI Search	PRB1676568	Frequent updates to the sys_user table results in a huge influx on ais_index events
AI Search	PRB1658914	Error in syslogs after upgrading to Utah, 'ERR011: Dataset for table ml_trainer_glide _ais_search_signals should have minimum of 10000 records'
AI Search	PRB1706747	In EC portal, the AIS topic search widget has unrelated search results
AI Search	PRB1625004	Performance issues on searches on the KB and sc_cat_item tables when there are many scripted UCs unrelated to the tables
AI Search	PRB1689009	App nodes go down when ais_connection write equals zero on a Vancouver instance
AI Search	PRB1657278	For global search exact match clicks and GR clicks, the record doesn't open until the user refreshes the page
AI Search	PRB1681635	In Next Experience global search, selecting the search suggestions for an order guide takes a user to a catalog's page
AI Search	PRB1683618	URL Field Mapping on Indexed Source doesn't work
AI Search	PRB1687717	Indexing process gets stuck when the index condition is updated on/after three months
AI Search	PRB1693120	Extra-long answers in Q&A Genius results are truncated with 'show more'
AI Search	PRB1672756	The word 'for' in the Genius result tooltip isn't translated when the language is set to German or French
AI Search	PRB1676047	Additional indexing datasources or full table index datasource events should be blocked when one's already in progress
AI Search	PRB1677989	When two tables have the same prefix and number, global search only pulls up one record instead of two
AI Search	PRB1685095	'Skip cascade update by query' calls to AI Search (AIS) when a new record is inserted
AI Search	PRB1688120	Records aren't matching the datasource filter, triggering unnecessary 'updateByQuery' operations
AI Search	PRB1663151	In Global Search, search results and 'Recently Viewed' items are shown in another language
AI Search	PRB1663905	Search Event should be logged asynchronously on the server-side to reduce response size
AI Search	PRB1676535	Global Search icon is incorrectly colored when a dark banner is used
AI Search	PRB1686636	Errors occur because the child tables of an AI Search Indexed source use the 'map_to_raw' attribute for field settings and mapping records
AI Search	PRB1690789	AI Search Glide isn't issuing deleteByQuery to remove old indexed documents when all the documents are in a non-English language
AI Search	PRB1691379	When logging clicks for custom tables, ais_search_teaser_title is used for the label and it has encoded characters
AI Search	PRB1693595	AI Search search events aren't logged when a user isn't logged in
AI Search	PRB1694456	Forced colors aren't applied properly for search result cards
AI Search	PRB1696318	In AI Search, users can't theme the tertiary buttons on Genius results
AI Search	PRB1698373	The AI Search data broker call is executed even when the global search is zing
AI Search	PRB1704173	A topic page's search resources aren't working for any language other than English
AI Search	PRB1711447	AI Search's 'Suggestion' and 'Recently viewed' navigation doesn't work as expected after an upgrade
AI Search	PRB1716626	Toggling 'glide.ais.enabled' doesn't re-create the 'AisQueryExtender CacheLoadWorker' and 'PartitionHealth StatusProcessor' thread
AI Search	PRB1692136	'ListConditionConverter' skips dynamic filters
AI Search	PRB1730209	An entire article's body displays when hovering over an article in the search results on Employee Center
AI Search	PRB1717120	In the Portal app shell, the previous value of searchContextConfigId is empty, so the exact match configuration isn't called
AI Search	PRB1722030	Facets are encoded incorrectly when there are multiple sources
AI Search	PRB1685337	Missing ACLs on Signals tables
AI Search Assist	PRB1687550	AI Search Assist widget doesn't show the updated date even after setting the property glide.knowman.search.show_published to 'true'
AI Search for Service Portal	PRB1673799	If the image isn't square, search result images are compressed
AI Search Glide	PRB1653832	Interrupted failover during an app node restart/upgrade can leave glide.ais.server_writable as false
AI Search Glide	PRB1588410	First AIS query is timing out on the case flow
Analytics Hub	PRB1685560	Analytics HUB calendar doesn't show the week number correctly
Application Collaboration	PRB1690602	Delegated developer roles can be granted to global scoped apps, which isn't expected
Application Install Engine	PRB1708406	Auto-install fails to install conditional contents
Application Install Engine	PRB1716980	UI form sections in app packages delete the default view instead deleting of the targeted view
Application Install Engine	PRB1714586	Issues installing apps when the queue property 'sn_appclient.use_ queued_installation' is set to true
Application Manager	PRB1709260	Custom applications are populated as plugins but not applications
Application Manager	PRB1694876	Apps without updates appear in the 'Updates' tab
Application Manager	PRB1686321	When a plugin is queued for installation and the node restarts, it remains locked which prevents installation of other plugins
Application Manager	PRB1695699	Admin Center wrongly displays applications as recommended
Application Manager	PRB1687065	Pagination isn't working properly on 'Installed Tab'
Application Manager	PRB1695342	The sys_metadata_link.tablename field has a maximum length of 40, while sys_db_object.name has a max_length of 80, causing the value to be truncated on the 'Creating Application' file
Application Manager	PRB1685012	Issues with the hardcoded string 'Installed version {0}' in Application Manager
Application Navigator	PRB1683254	A pinned menu header menu item (label) briefly displays as 'Undefined'
Application Portfolio Management	PRB1682705	Business Services don't how up on the APM Capability Map
Application Portfolio Management	PRB1683307	References to software products aren't included when Software Asset Management (SAM) Foundations and then Application Portfolio Management (APM) are installed, in that order, on an instance
Application Portfolio Management	PRB1641084	An error is thrown if the application category is empty when creating new a business application record
Application Portfolio Management	PRB1652997	The user cannot generate APM indicator scores for fiscal periods
Application Portfolio Management	PRB1683294	The report_view ACL of a Business Application (cmdb_ci_ business_app) is not necessary
Application Scoping	PRB1687716	The user can edit metadata in private scopes since the sys_store_app license change
Appointment Booking	PRB1683239	The Appointment Booking selection window appears when hitting Enter on other variables
Appointment Booking	PRB1685007	Appointment booking with territory doesn't work for a scripted availability method
Appointment Booking	PRB1686530	Moment version needs an upgrade for walkup portal
Appointment Booking	PRB1696311	An appointment record isn't created when a multi-row variable set (MRVS) is present on a record producer
Appointment Booking	PRB1709073	In Portal, the 'Advanced Calendar' view doesn't translate the week and month
Approvals	PRB1662479	ApproverUtils throws an error when calling the record watcher (via Read ACL)
Approvals	PRB1693263	In the 'Approval Events (Task)' business rule, an empty sysapproval value could cause unwanted approval.rejected.by.other​ events
Approvals	PRB1700744	'Work Notes' and 'State' are updated twice for an escalation record when an approval is declined
App Template Framework	PRB1680801	The user is unable to save a template when metadata contains a sys_kmf_crypto_caller_policy file
App Template Framework	PRB1703068	sys_ui_form scan payloads give an error when creating an app from a template
Archive Rules	PRB1693969	Glide.db.archiving.max_consumer_workers is not immediately honored when it decreases
Archive Rules	PRB1669506	Archive Destroy rule isn't working and always shows 0 records
Archive Rules	PRB1673868	Retain references flag can be pulled from the wrong archive-related record
Archive Rules	PRB1683971	sys_archive_run records are left in Active state when archived from the UI list view list menu
Archive Rules	PRB1687706	An Archive Record link shouldn't be created for a dictionary entity if there is no archive rule setup for this entity
Archive Rules	PRB1705332	Related records for rotated tables aren't deleted when the main record is archived
Assessments	PRB1690951	The base instance 'Sync Assessments to Test Management' business rule runs and triggers a large table handling on the asmt_assessable_record table
Assessments	PRB1698857	Vendor Risk Management TPCRM scoring issue
Assessments	PRB1708119	There's issues with printable assessments
Asset Management	PRB1682604	Activity stream field properties on Asset/Hardware Asset can't be modified after installing Hardware Asset Management
Asset Management	PRB1657495	Base instance tables have multiple fields with 'display=true'
Asset Management	PRB1650760	A consumable asset is assigned to a user when the parent has no user assigned
Asset Management	PRB1686040	The 'Reserved For' field on an asset is not empty if Transfer order / TOL is canceled
Asset Management	PRB1690480	In Asset Workspace's 'Asset Operations', a stock order menu isn't working
Asset Management	PRB1690937	A bulk update on a transfer order line (TOL) takes too long, and it performs updates in batches, unlike the selected records
Asset Management	PRB1700035	If an asset isn't linked to a transfer order, the 'Reserved For' field isn't empty
Asset Management	PRB1704734	On fixed assets, 'Total Cost', 'Residual Value' and 'Total Depreciation of Fixed Asset' display the incorrect currency when 'Sum Residual Value' is used
Asset Management	PRB1709605	The 'DepreciationUtils' script include is updating CIs due to an orphan reference for the 'Depreciation' column on the alm_asset table
Asynchronous Message Bus (AMB)	PRB1696132	AMBSessionMessageQueues grows too large and then rejects outbound messages
Asynchronous Message Bus (AMB)	PRB1685886	Initialization error of AMBPublishedCacheManager is caused by an integer overflow when getting the maximum message number from sys_amb_message
ATG - Glide Interfaces	PRB1717972	Prediction results are persisted in the ml_predictor_results table instead of the ml_predictor_results_task table
Attachments to Records	PRB1668669	Retrieving an attachment from a public table displays a security exception instead of redirecting to login page
Attachments to Records	PRB1700242	When user clicks the URL of a deleted attachment file, '??????????????????' displays
Attachments to Records	PRB1687437	The table scope doesn't match the session scope with scope-level attachment file types
Attachments to Records	PRB1718623	When trying to update a PDF file by renaming the extension from .pdf to .PDF, attaching it to the incident record, and downloading the attachment, users see a PDF.pdf extension
Audit History	PRB1587381	A sys_audit_delete entry isn't recorded when a record is deleted and the pending transaction is cancelled
Audit History	PRB1620927	If set to a language other than English, the new SNC.SeismicEmbeddedHelp ContentDownloader().downloadSeismic Contents(gs.getProperty ('glide.sys.language')); doesn't work
Audit History	PRB1689518	Additional SQL queries on tables with an array type value
Audit History	PRB1714316	Audits aren't created for array type fields with 'Audit' set to true
Authentication	PRB1685451	The MFA screen comes back up in Next Experience when an invalid image is referenced in glide.product .image.light, stopping users from validating their MFA code as part of login
Authentication	PRB1705828	The information link for 'Rest API Access Policy Prioritization' redirects to an incorrect documentation site
Authentication	PRB1685577	OAuth token fails to get an access token when ACR is enabled on the instance
Authentication	PRB1689313	Generated barcode for MFA gets a 'Cannot interpret QR code' error on Google Authenticator
Authentication	PRB1622442	MFA Setup Page doesn't display properly in the Next Experience UI on Now Mobile
Authentication	PRB1687990	URL encoding of OAuth authorization codes isn't working for client IDs that contain the special character '|'
Authentication	PRB1692654	A token throws an error during the first usage: 'Oauth 2.0 provisioning against ServiceNow SCIM API'
Authentication	PRB1697762	The WWW-Authenticate header is incorrect
Automated Test Framework (ATF)	PRB1669047	The 'Testing in progress' banner is visible in the client test runner when testing a page that loads in the Next Experience app shell
Automated Test Framework (ATF)	PRB1673916	ATF Page Inspector/test fails when the user sets a value for a 'Reference' data type question on a survey form
Automated Test Framework (ATF)	PRB1679608	ATF screenshots are not taken when a test impersonates a read-only user (snc_read_only)
Automated Test Framework (ATF)	PRB1687511	ATF 'Assert Text on Page' step takes an unepectedly long time to notify user when it fails
Automated Test Framework (ATF)	PRB1690443	Automated Test Framework (ATF) tests with impersonation in Agent Workspace fail with an error
Automated Test Framework (ATF)	PRB1692861	In Automated Test Framework (ATF), a locked out user impersonation crashes the runner
Automated Test Framework (ATF)	PRB1692974	There's an 'Access denied' message on the Automated Test Framework (ATF) progress bar
Automated Test Framework (ATF)	PRB1697997	Automated Test Framework (ATF) .nil() testing returns unexpected results
Automated Test Framework (ATF)	PRB1700270	After executing 'Add row to multi-row variable set (SP)', the whole page can't be captured
Benchmarks	PRB1686559	Error is thrown during JavaScript evaluation, 'JavaScript evaluation returned: NaN in script'
Bring Your Own License (BYOL) - Microsoft	PRB1694277	Windows servers in Amazon Web Services (AWS) are marked as 'Bring Your Own License' (BYOL), though they aren't BYOL
Cache	PRB1650345	Tagged based Mapping doesn't load
Cache	PRB1667793	Failing to cache the module access policies due to the large amount
Cache	PRB1709933	Cache synchronization is not working on restarted nodes for catalogs that get updated after the node restart timestamp
Cache	PRB1688294	ActionLayoutProvider caches GlideRecords, resulting in unnecessary memory usage
Capacity and Reservations Management	PRB1685237	When the capacity type is Agent schedule and assignment starts before the DST date and ends after, the assignment doesn't work and says capacity is full for all agents
Case and Knowledge Management for HR Service Delivery	PRB1714187	The short description of the delegation rule isn't translated in the 'Granular Delegation List' widget
Case API	PRB1655776	Sort by number does not work in REST API for sn_customerservice case
Case Management	PRB1684221	The sn_customerservice.case_viewer role assigned to a user hinders the ability to perform specific actions on the case
Case Management	PRB1685638	A major case cancellation sets the wrong value
Case Management	PRB1687905	The Performance Analytics (PA) indicator source 'Cases.Open' doesn't include reopened cases
Case Management	PRB1715605	The extension point 'sn_cs_sm_request .CSMRequestIntegrations' is missing functions from out of the box implementation
Case Management	PRB1717695	Post-Vancouver upgrade, when the user service case is resolved, an action button isn't visible
Change Advisory Board (CAB) Workbench	PRB1705727	Attendance status for CAB Meeting attendees don't update via inbound email
Change Advisory Board (CAB) Workbench	PRB1710186	In Change Advisory Board (CAB) Workbench on a reject model, a required icon isn't an asterisk
Change Management	PRB1714904	The Completed Change Risk Assessment UI action is not visible if the Change Risk Assessment definition no longer matches the Change Request
Change Management	PRB1683525	Adding affected CIs in change request does not show the scrollbar when the configuration class's table name does not start with 'cmdb_'
Change Management	PRB1696980	Opening a change (CHG) record can cause slowness or an unresponsive node
Change Management	PRB1676190	Unauthorize Change Properties 'CI class inclusion' slushbucket list needs clean-up
Change Management	PRB1688208	The Create Standard Change Request action in Flow Designer is creating a normal type change request instead of a standard change request
Change Management	PRB1671604	gs.getMessage() displays a backslash, or escape character, before an apostrophe
Change Management	PRB1686593	'Actual end date' isn't populated when a change task is closed
Change Management	PRB1690943	Unpacking a dynamic group on a CHG form is only retrieving primary CIs, unlike all CIs in a dynamic CI group query
Change Management	PRB1692419	ChangeRiskDetailsHelper doesn't accept non-global calls
Change Management	PRB1696126	The Change Advisory Board (CAB) calendar retrieves related schedules for the incorrect day when in the 'Calendar' view and switching to a different agenda item
Change Management	PRB1697868	Creating a change with a change model isn't working and says '414 Request-URI Too Large'
Change Management	PRB1699111	A change risk assessment doesn't copy any attachments
Change Management	PRB1704265	Some objects still use the itil role instead of the ITSM fine-grained role 'Change Management'
Change Management	PRB1704268	Some objects still use the itil role instead of the ITSM fine-grained role 'task.approval_set'
Change Management	PRB1712494	Filter fields are partially hidden on 'Standard change template' related lists
Change Management	PRB1716432	Base instance object inbound email actions 'Update Change' and 'Update Change task' are still using the 'itil' role instead of the ITSM/CMDB fine-grained roles or using a combined condition
Change Management Collision Detector	PRB1700503	The 'Clear Conflicts' business rule can perform a null query for conflict records
Classic HR Service Delivery Agent Workspace	PRB1689816	In employee relations cases, if an involved party with the type 'Subject of Allegation' is removed, the change isn't reflected on the 'Allegation' record
Client Scripts	PRB1700827	Client Scripts' 'rewrite endpoint link' displays in the HealthScan results because it uses the console.log() statement
Client Scripts	PRB1685901	A scripted event handler on a controller causes a page to not display
Cloud Provisioning and Governance	PRB1670143	CPG Day2 operation on AWS doesn't work with Cyberark
Cloud Provisioning and Governance	PRB1675504	The route_result column is not populated with the CAPI reponse in Utah
Cloud Provisioning and Governance	PRB1511493	Cloud User Portal catalog variable UI duplication across tabs
Cloud Provisioning and Governance	PRB1641341	MID Server Selection is supported for CPG
Cloud Provisioning and Governance	PRB1658891	A load balancer in AWS that was created through events and response mappings gets its name set as object_id, but it should get ARN as the object_id
Cloud Provisioning and Governance	PRB1690795	In Cloud Provisioning and Governance, secure shell (SSH) private keys aren't downloadable
Cloud Provisioning and Governance	PRB1706665	Cascade retiring of CIs in the cloud also retires hardware-type records
CMDB 360	PRB1715750	Class switch does not work in CMDB 360 data
CMDB CI Class Manager	PRB1675347	New reconciliation rule is created when the user tries to update the existing one on class manager
CMDB Data Manager	PRB1678210	Dependent CI retirement issue when retirement are defined
CMDB Data Manager	PRB1693549	CMDB Data Manager policy executions are stuck in Vancouver and 'cmdb_data_management_task' table has no 'has_manual_process' column
CMDB Data Manager	PRB1706339	Attestation policy creation and execution fails when it's created by a non-admin user
CMDB Query Builder	PRB1679946	An out of memory (OOM) error is caused by the script include 'QBStatusRecordsToDelete using by Table Cleaner' on the rule for qb_query_status
CMDB to CSDM Data Synchronization	PRB1683245	A record is inactive for a configuration item with 'End of Life' and 'Retired'
Code Signing	PRB1666452	A Mass Signing Job has ambiguous entries in the table list
Column Level Encryption Enterprise	PRB1699051	Unable to upload user-supplied keys when the 'glide.attachment.extensions' property is turned on and allows certain extensions
Communities	PRB1675757	On the CSM Community page, the user observes the error, 'Incompatible units found in: '$csm-primary-text-size': no thrown error'
Communities	PRB1699520	In Communities, an events' 'Download Guest List' isn't downloading the guest list
Communities	PRB1700381	Clicking Edit profile under the community portal displays an empty page
Communities	PRB1718840	Search results are not showing the URL in the left bottom of the window in the Community portal
Condition Builder	PRB1705187	In Vancouver, the Dynamic filter condition doesn't convert to a label and remains in code form in the filter input box
Condition Builder	PRB1679541	Filter operands don't align with other glide_list fields
Condition Builder	PRB1684887	'Excludes' and 'Does not have' operators don't display values
Condition Builder	PRB1694603	The Indicator Source Preview button throws a console error when saving certain filter conditions
Condition Builder	PRB1685048	In SOW for the Catalog Tasks table, filtering on dot walking for variable values doesn't return any results
Condition Builder	PRB1568097	Some fields don't have numeric operators in Condition Builder (for example, sys_query_pattern.count and cmdb_ci_host_ cluster.totalmemory)
Condition Builder	PRB1596573	Template Type field doesn't give the option to show/hide fields from child tables
Condition Builder	PRB1665743	Filter Widgets on dashboard displaying javascript in condition builder
Condition Builder	PRB1671262	The 'OR' condition doesn't remember the previous 'OR' selection
Condition Builder	PRB1686623	The user is unable to search a reference field that contains ** as a prefix in the reference variable in the portal
Condition Builder	PRB1688018	A field's list arrow is misaligned when the text area value editor is expanded
Condition Builder	PRB1688860	Fields encrypted via encrypted field configurations (EFC) can be filtered using all search operators within a workspace
Condition Builder	PRB1689206	Users should be informed to press the right arrow to open a dot-walk expanded list
Condition Builder	PRB1697333	In Platform Analytics Workspace, the 'Is less than/more than' operator doesn't return results
Condition Builder	PRB1700651	The filter on a reference field with a non-sys_id reference key can't be configured in a workspace, such as 'Life-cycle Stage' or 'Life-cycle Stage Status' in the 'Business Application' list
Condition Builder	PRB1715042	The scripted filters script shows in filters for modules with a link type URL (from Arguments:)
Configuration Management Database (CMDB)	PRB1662657	Nodes are restarting frequently or there is no guardrail in CiModelClassHierarchy, resulting in OOM when 970k services are pulled
Configuration Management Database (CMDB)	PRB1706975	CI Relationship Formatter links cmdb_rel_person and cmdb_rel_group relationships to non-existent cmdb_rel_ci records
Configuration Management Database (CMDB)	PRB1651705	The query-based service 'Dynamic CI Group' isn't identified as an impacted service when 'refresh impacted services' is run in an incident
Configuration Management Database (CMDB)	PRB1664488	Outdated CSDM class labels aren't updated during upgrade
Configuration Management Database (CMDB)	PRB1666504	When an attachment is added to any CI, the CI clears the Life Cycle Stage and Life Cycle Stage Status values
Configuration Management Database (CMDB)	PRB1669248	Number of virtual links in the Dependency View is missing when Next Experience is enabled
Configuration Management Database (CMDB)	PRB1688309	Multisource updates causes a unique key violation exception
Configuration Management Database (CMDB)	PRB1666821	The CI Dashboard widget doesn't load data when the page is loaded
Configuration Management Database (CMDB)	PRB1671222	De-duplication task Remediate button is enabled for a Closed Complete Task
Configuration Management Database (CMDB)	PRB1686435	IRE is blocking updates to attributes even when there aren't any reconciliation rules defined for those attributes
Configuration Management Database (CMDB)	PRB1688328	If there are 0 failures, CMDB Health scorecard widgets display the wrong time
Configuration Management Database (CMDB)	PRB1692085	Adding a new record to cmdb_recommended_fields doesn't work in the non-global application scope
Configuration Management Database (CMDB)	PRB1700177	In the Related items section, the header doesn't display
Configuration Management Database (CMDB)	PRB1708364	The form that edits CMDB retirement definitions lets users insert an invalid filter condition
Configuration Management Database (CMDB)	PRB1544268	Error, 'Identity Rule for table [cmdb_ci_hardware] missing Lookup Rule for class [cmdb_serial_number' doesn't provide enough information to resolve the error
Configuration Management Database (CMDB)	PRB1625832	CMDB Data Manager's $ci_lifecycle.do isn't translating text
Configuration Management Database (CMDB)	PRB1648312	Updating a CI Lifecycle Stage does not cause a synchronisation onto the Asset Status
Configuration Management Database (CMDB)	PRB1676488	Robust import set transformers OnBefore / OnAfter log statement are not printed when invoked via Insert Multiple API
Configuration Management Database (CMDB)	PRB1687756	(GET) Query attributes and relationship information returns different links if the instance contains CMDB
Configuration Management Database (CMDB)	PRB1689097	There's a color contrast failure for a selected item under the 'ciModel.do' page
Configuration Management Database (CMDB)	PRB1692782	CmdbHealthScore Util .getIncidentsForCI doesn't return incidents linked via the task_ci table
Configuration Management Database (CMDB)	PRB1696703	The 'Life-cycle Control' ACL's table contains 2 roles when it should only be a user with elevated privileges
Configuration Management Database (CMDB)	PRB1703647	The 'CMDB Retirement Definition' table doesn't have ACLs
Configuration Management Database (CMDB)	PRB1682626	Duplicate CSDM inactive lifecycle mapping records are created
Configuration Management Database (CMDB)	PRB1715377	The 'CMDB Sys Object Source Cleanup' job does not clean up all orphaned records on sys_object_source
Configuration Management Database (CMDB)	PRB1718567	CMDB query builder, related items disappear if users refresh the query builder page
Configuration Management Database (CMDB)	PRB1670737	Updating the condition on a cmdb_group_contains _encoded_query associated with a 'Health' group causes an error to be thrown in the instance logs
Connect Chat	PRB1692098	Missing indexes on live_group_member(member,state) and live_group_profile(type) cause inefficient queries and a high CPU load on the DB server
Content Management System	PRB1719952	Content Management System page rendering breaks if the page title has an ampersand
Content Publishing	PRB1715677	The View info and Read more buttons on the homepage enlarge when selected
Contextual Search	PRB1680585	Contextual Search results on UI16 returns a null
Contextual Search	PRB1669458	Setting incomplete HTML tags as a search source breaks the 'Attach' functionality
Contextual Search	PRB1670948	The Contextual Search iFrame is doesn't display Catalog Items content
Contextual Search	PRB1694595	Expandable sections in knowledge base articles aren't displayed when viewed in the AI Search Assist widget
Continual Improvement Management	PRB1680302	The scroll bar is not visible on the score card in the improvement initiative record
Core Platform	PRB1670224	A signed document isn't attaching to an employment verification case
Core Platform	PRB1668254	CollisionDetector with 400+ MB of records causes memory issues and application installation failure
Core Platform	PRB1668655	The initialize function of a client-callable Script Include is evaluated when the Script Include is shown on the form
Core Platform	PRB1710538	The NowMQ changeStuckEvents method runs 1.6-K slow queries per hour, which block other sessions
Core Platform	PRB1625721	After setting the glide.system.locale property to a non-EN value, any state updates that update to a negative state value fails
Core Platform	PRB1708747	Exporting sys_dictionary table causes the TableDescriptorCache to grow because of var__ tables (GlideVars)
Core Platform	PRB1693008	Unable to edit or create records using the list item configs Table(sys_sg_master_item) in some instances
Core Platform	PRB1559233	Issue with number maintenance when the counter reaches the integer limit of 2,147,483,647
Core Platform	PRB1595168	GlideRecord.get API may set fValid flag to false and not return it back to true, which can trigger a Unique Key Violation error on update
Core Platform	PRB1632821	Sandbox supported APIs are incorrectly mentioned in Product Documentation (EXCLUDE FROM RN?)
Core Platform	PRB1662307	User preferences with 'system' selected and a valid user still apply to all users
Core Platform	PRB1674748	Table choice list in AES to Create Standard Catalog Item - Create Question is slow due to large number of tables
Core Platform	PRB1677954	An image preview attached to a record is not displayed on portal
Core Platform	PRB1685146	Log messages can't be sorted in the correct order within a one second frame
Core Platform	PRB1685207	The encoded query display value is incorrect for GlideDate when the format is dd/MM/yyyy
Core Platform	PRB1686244	In Process Automation Designer, the Activity Run condition fails if the field contains a line break
Core Platform	PRB1691282	A business rule isn't stopping users from creating a user with the name 'system'
Core Platform	PRB1692271	If the field's previous value doesn't match an existing sys_attachment record, adding a file to the 'File Attachment' field can generate a log error
CSM Engagement Center API	PRB1710265	Scroll bars for an OpenFrame window don't disappear when the window is resized back to fullscreen
Customer Service Management	PRB1609935	'workspace_admin' inherits a CSM role that is putting users out of compliance
Customer Service Management	PRB1676538	CSM portal search is very slow
Customer Service Management	PRB1685491	The value of the system property 'com.snc.cs_base.last. generated.code.tree.path' reverts back to '!!!!' unexpectedly when many accounts are created
Customer Service Management	PRB1683017	The business rule on the table sn_customer service_related_party 'Avoid duplicate record creation' can't accept two records with different user sys_ids and the same name
Customer Service Management	PRB1699440	The auto-number check box of customer_account is false due to sys_db_object.number_ref being empty
Customer Service Management	PRB1717674	Notifications when publishing a new publication in a targeted communication are not working without CSM
Customer Service Management for Field Service Management	PRB1665882	An Agent Workspace ribbon gets the wrong title
Customer Service Management Workspace	PRB1713862	A UI policy action on sn_customerservice_escalation .de_escalation_justification where mandatory=true isn't enforced on the 'De-escalate Case' modal
Data Archiving	PRB1652439	When re-archiving a restored record, the rows from original table (example hr_case) are not deleted
Data Archiving	PRB1684880	Slow queries from Archiver jobs due to ArchiveProducerJob .queryArchiveTargets and ArchiveStatus. getRecordCount
Database Indexes	PRB1642852	A slow running query during the com.snc.cmdb plugin load time and task_ci table alter affects upgrade times and causes delays for Tokyo upgrade
Database Persistence	PRB1653946	Unique key violation detected by the database
Database Persistence	PRB1707102	Multi-threaded access to DBI should be detected
Database Persistence	PRB1676639	QueryUnionizer generates inner queries with order-by/limit clauses
Database Persistence	PRB1703666	RLQuery join conditions are appended to the last join and can produce an incorrect results set
Database Persistence	PRB1704688	A failed rollback or auto-commit call can leave transactions in an open state
Database Persistence	PRB1636262	Glide shouldn't start until critical gatewayed tables are accessible
Database Persistence	PRB1676739	Checkpoints are populated due to dynamic category on sys_db_table_checkpoint even if no secondary DB Pools exist
Database Persistence	PRB1605677	Adding 'Tags' in the column view for a table on the gateway database throws an error
Database Persistence	PRB1621491	Incident.caller's dictionary default value is overwritten automatically
Database Persistence	PRB1637946	Installing an app with a unique index for multiple fields creates a duplicate index for those fields
Database Persistence	PRB1645421	Single SQL statements are wrapping in a transaction
Database Persistence	PRB1670286	A query does not direct the user to the gateway database for tables with long table names
Database Persistence	PRB1670751	There's a stack overflow on Glide startup when sys_metadata has formulas on its fields
Database Persistence	PRB1671343	TSConnectionPool may enter an invalid state when it never gets recycled
Database Persistence	PRB1708491	MessageSyntax error or access rule violation is detected by database when the parent incident has an alias and user tries to access grandchild of incident
Database Persistence	PRB1672320	Users can't use instant alter
Database Persistence - Data Access	PRB1682093	One-pass list optimization is broken when the IN clause contains non-existent sys_ids and the LIMIT clause is present
Database Persistence - Data Access	PRB1682827	BatchStatementRewriter produces an invalid SQL when rewriting 'Insert on Duplicate Key Update' statements
Database Persistence - Data Access	PRB1675015	Dynamic routing checkpoints compromise an update record count of the hosting statements
Database Persistence - Data Access	PRB1648025	Translated text joins should be enabled for Oracle
Database Persistence - Data Management	PRB1664635	Invalid table name saved to the sys_archive_log.to_table causes a NullPointerException when the dataset contains a reference to an archived record
Database Persistence - Data Management	PRB1726689	Destroyer is removing attachments and archive logs from restored incidents, even though the incidents remain
Database Persistence - Data Scale	PRB1706194	There is a lag in standby for replication
Database Persistence - Data Scale	PRB1718003	UNION statement changes in Utah for Oracle instances impact execution times
Database Rotation	PRB1710555	Repairing the 'Database Rotation' plugin reverts a syslog_cancellation to a base instance setting, overwriting customizations
Data Certification	PRB1695994	A certification task isn't created for sys_template table records
Date Picker	PRB1693518	DateTime field doesn't display value in instance time-zone
Declarative Actions	PRB1686862	In the form action layout, 'name' is overlapping with the DA 'action name'
Declarative Actions	PRB1712112	There is an empty area on the right side of the interaction in the Configurable Workspace only when the work item is accepted
Delegated Development and Deployment	PRB1671566	Delegated Developer permissions that are assigned to a group change the permissions on other groups
Deleted Records Module	PRB1691877	Audits are duplicated when a problem is deleted and restored from the 'List' view and when glide.sys.audit_inserts is true
Demand Management	PRB1673510	Can't change the 'assigned to' field when converting to an Action
Demand Management	PRB1667667	Several fields are not saved when updating the start and due date on a demand form
Demand Management	PRB1669360	The Submit Demand UI Action action name is incorrectly specified as sysverb_insert, but it should have been sysverb_update
Demand Management	PRB1700160	Users are unable to make custom 'Assessment' types for demands
Discovery	PRB1651938	Cloud discovery deletion strategy doesn't work for AWS, GCP, and Azure
Discovery	PRB1670415	VMRemovedEvent marks the state as empty while Discovery for the removed VM marks the state as 'Terminated'
Discovery	PRB1576239	The glide.discovery.enforce_ip_sync property and its associated logic is redundant and no longer affects the discovery results
Discovery	PRB1611097	Race condition on updates to 'discovery_multi_page_optimistic_lock' causes bad updates and discovery to hang
Discovery	PRB1669053	A pattern launch fails intermittently with the error, 'Error while execution pattern PATTERN_NAME'
Discovery	PRB1671626	Deadlock in CloudServiceAccountInfo (caused by cloud discovery)
Discovery	PRB1675309	OSQuery returns an empty value and overrides the old 'last_used' date with an empty value
Discovery	PRB1690380	The $discovery_result_homepage.do dashboard takes an unexpectedly long time to load
Discovery	PRB1599071	Device [discovery_device_history] records split for a stacked IP Switch
Discovery	PRB1658049	discovery_active_error table cleanup for records created by non-IP based discoveries
Discovery	PRB1666598	Invalid signature in the PS script in Windows File Based Discovery (FBD)
Discovery	PRB1668938	Vcenter discovery goes through IRE identification process instead of a custom script logic
Discovery	PRB1675942	When creating a cloud discovery schedule using the wizard, if a specific MID Server cluster isn't specified when refreshing the sub accounts, discovery fails
Discovery	PRB1679212	In AIX - Active connections, there's a large difference in Netstat's raw output vs the ECC queue payload
Discovery	PRB1681149	The Storage Server (SMIStorageServer) probe causes a MID server OutOfMemoryError
Discovery	PRB1682792	In tracked files for unix, if the permissions contain last dot or username contains dot, the file won't get the last modified value
Discovery	PRB1698492	SNMP Discovery attempts to use V3 credentials before moving on to V1/V2, despite a credential affinity to a V2 device
Discovery	PRB1647808	Prevent CIM Identity sensor from setting an incorrect IP address and location for remote devices
Discovery	PRB1657407	Post sensor fails to acquire mutex and subnet discovery is cancelled
Discovery	PRB1658804	A read operation against 'discovery_log' from scope 'sn_cloud_ops_ws' is refused due to the table's cross-scope access policy
Discovery	PRB1662848	Pattern loading takes a long time after the Kubernetes MID Server restarts causing pattern execution to fail
Discovery	PRB1665919	'DeviceL3Mapping' creates an invalid 'IP Connection: :IP Connection' relationships between routers / switches and servers
Discovery	PRB1666035	AWS discovery creates duplicate resources due to a misconfiguration permitted by UI to configure a service account
Discovery	PRB1676183	SNC.IPAddressV4 no longer supports isPrivateAddress()
Discovery	PRB1679310	The Active Connections probe doesn't use Netstat when the AIX server doesn't have LSOF
Discovery	PRB1681108	File Based Discovery is not working on AIX Installs
Discovery	PRB1684175	Cloud discovery schedule created to run with a MID-cluster doesn't pause when the MID cluster is down
Discovery	PRB1684981	When discovering Linux Servers which host a SAP DI Application Server, the relationships created are not as expected
Discovery	PRB1685097	For event-driven cloud discovery, the MID server from the domain where the event is created is not being picked up
Discovery	PRB1686881	When getting tracked Config files (in Windows), a result (stdout) may get returned that is invalid but still getes processed as a valid Config file name
Discovery	PRB1687759	File Discovery probe parameter script.sh can't identify Swidtags on AIX Servers due to the filename format
Discovery	PRB1692810	Incorrect device history record counts can occur in some situations where the 'Location' field is set in the discovery schedule
Discovery	PRB1701888	vCenter discovery fails when the 9443 port isn't open and the 443 port is open
Discovery	PRB1703354	'Running Processes' is missing 'connecting to' on Linux 6.x
Discovery	PRB1707696	A credential tag isn't passed correctly when creating powershell sessions, causing all Windows' credentials to be tried
Discovery	PRB1715250	An undocumented sys_auto_flush record is added to the instance in Vancouver, resulting in the loss of cmdb_ci_storage_volume records
Discovery	PRB1719271	A CIM probe doesn't launch on Vancouver
Discovery	PRB1723194	In Vancouver, a discovery schedule running periodically creates a version every time the discovery schedule runs
Discovery Probes and Sensors	PRB1670947	The 'Discovery - File Discovery Whitelist Update Notification' scheduled job rebuilds 'script.sh' only when a new record is created in the Custom File Name [samp_file_name] table
Document Intelligence Unified Backend	PRB1697937	During DE PDF results processing, images are attached with the content type image/JPEG
Document Intelligence Unified Backend	PRB1700456	Documents aren't processed after upgrading APO 1.0 with DI 2.4 to APO 3.0 with DI 3.1
Document Management	PRB1690681	Vancouver upgrade breaks functionality across the instance when fix script 'sys_script_fix_ 2aa8cfafa3c621104da a21be36fcdada' is run as part of upgrade
Document Management	PRB1614162	A custom font isn't picked up in the rendered PDF file when using the HTML-to-PDF conversion API
Document Management	PRB1686469	Files that contain Japanese fonts cause improper display of the Contextual Sidebar of Configurable Workspace
Document Management	PRB1683025	The 'Download' icon in Document Viewer downloads zero-byte files in Safari on MacOS
Document Management Services	PRB1620999	When exporting an HTML field to PDF, some characters are excluded
Document Management Services	PRB1694507	In HR Agent Workspace, when the user moves attachments, the Document Type list takes a long time to load, and then says 'No results found' while searching
Document Management Services	PRB1671472	HR document templates are missing logo images after Utah upgrade
Document Management Services	PRB1686988	Separate fonts folders for iText5 APIs
Domain Separation	PRB1685950	Business Rule aren't triggered on a new domain
Dynamic Translation	PRB1659930	Dynamic Translation does not work on Read Only HTML fields
Dynamic Translation	PRB1688806	Translated text is overflowing out of the text area box
Edge Encryption	PRB1676078	AskaQuestion rule causes issues the servicenow2 signing key
Edge Encryption	PRB1676611	wrapper.conf should allow non sequential numbers via the property wrapper.ignore _sequence_gaps=true
Edge Encryption	PRB1680574	90%+ CPU utilization is seen on all Edge proxies
Email Notifications	PRB1688710	The regex in the sys_email_reply_separator table should be reverted
Email Notifications	PRB1683658	A Sys ID being populated along with an email address when a user clicks Reply all to a received email within an Activity stream
Email Notifications	PRB1708962	MultilingualSMTPSenderJob doesn't deliver emails when sys_email is enabled for rotations
Email Notifications	PRB1644212	Unsupported character encoding when the email received in charset = iso-8859-8-i
Email Notifications	PRB1658441	System notifications are not translated
Email Notifications	PRB1705668	Connections aren't released after use, causing them to be locked
Email Notifications	PRB1711335	In Agent Workspace, the Reply/Forward buttons aren't visible when a user opens an email without any subject
Email Notifications	PRB1646258	Translation support is not available with mail_to token
Email Notifications	PRB1661547	Attachments that get discarded because of com.glide.attachment.max_size is not recorded in the email attachments
Email Notifications	PRB1679409	The button size on the workspace mail form changes when the subject size is large
Email Notifications	PRB1680561	A valid email address is not accepted in the email field in Workspace
Email Notifications	PRB1681210	The reply_to field in the sys_email table is blank even though the MIME content of an incoming email contains a reply-to address
Email Notifications	PRB1681359	The email validation message 'No an allowed domain' is not translated in Agent Workspace
Email Notifications	PRB1683312	Email Client Templates using Javascript calls that send multiple parameters to a function fail due to a Javascript compiler exception
Email Notifications	PRB1700735	Clicking the Back button on a sys_email form doesn't return to the sys_email list
Email Notifications	PRB1705239	An 'Email' object isn't available in the 'Condition' field of the 'Reply Email' inbound action
Email Notifications	PRB1709604	The email client template is distorted in Vancouver
Embedded Help	PRB1405274	Embedded help message doesn't translate, 'There is no help article associated with this view. The user can add an article to this view by clicking the Add Help Article button'
Employee Service Center	PRB1690610	Active single-record delegations may not be correctly delegated due to checks against the approving record
Employee Service Center	PRB1692620	In a portal, users are unable to end impersonations
Employee Taxonomy Framework	PRB1663804	Native UI Action is not translated
Encryption Support	PRB1598297	Issue when a non-admin user searches a ticket in the Task table list and the encryption field with data is present
Enterprise CMDB	PRB1666726	An ITIL user can't remove a relationship created between Incident Records
Entity View Action Mapper (EVAM)	PRB1688972	A Genius Results (GR) configuration is missing the URL field after upgrading to the latest Glide version, resulting in a GR card not displaying
Event Management	PRB1687096	Metrics from Zabbix are missing
Event Management	PRB1624349	The System Center Operations Manager (SCOM) 2019 connector is attempting to close SCOM alerts, which is causing false alarms on the SCOM console
Event Management	PRB1664508	Orphaned em_connector_ instance_value records are included in update sets, even though the parent em_connector_instance records have been excluded
Event Management	PRB1653896	If the virtual alert prototype is reopened, the state value is copied to the parent
Event Management	PRB1668354	There should be a limit to the number of records to load in em_alert_history
Event Management	PRB1669148	An event is erroneously created when the 'edge_encryption' and 'no_text_index=true' attributes are set simultaneously
Event Management	PRB1680120	When opening a service map from service dashboard, a map display setting's modal doesn't open
Event Management	PRB1688635	System Center Operations Manager (SCOM) cuts the value of 'Context' to the first 540 characters
Event Management	PRB1689377	Some alert worknotes for business rules aren't translatable
Event Management	PRB1699131	There's an out of memory error due to the 'ASYNC: Event rule grouping calculation' job
Event Management	PRB1705724	In Event Management, the Impact Tree Builder creates a query that's unbounded when it only needs a single row
Event Registration	PRB1721551	Transferred events are unable to be processed and set to 'error' state if the 'Table' field is longer than 40 characters in Vancouver, due to new events transfer process
Field Service Contractor Portal	PRB1708999	Two Assign To Me buttons are visible on a work order task (WOT) when certain views are set
Field Service Integrations	PRB1718784	The state flow frame work security rule check should check on row level access instead of table level access
Filter Conditions	PRB1650880	Creating a new Dynamic Filter option on sys_user updates the default value on 45 dictionary entries
Financial Management	PRB1670002	When the user runs the workbench for a cost model, some records are created incorrectly in the 'Groomed General Ledger Data' table
Flow Designer	PRB1705741	The transform picker doesn't work in flow logic in Vancouver
Flow Designer	PRB1697156	Error Handler doesn't work correctly with some subflows
Flow Designer	PRB1707643	Error occurs when activating a subflow inside the Studio
Flow Designer	PRB1708834	The sys_flow_context column in Design Source throws errors after upgrading to Vancouver
Flow Designer	PRB1705888	The Ask for Approval action sys property should generate approval records for inactive users
Flow Designer	PRB1707077	Error message occurs, 'Couldn't find event in DB'
Flow Designer	PRB1674554	When toggling to diagram in Subflow Designer, the Publish button changes to Activate
Flow Designer	PRB1692524	Val Listener incorrectly translating the name on upgrading from Tokyo to Utah
Flow Designer	PRB1701804	Pages erroring out with the following error message after upgrading to Utah
Flow Designer	PRB1682045	global.WorkflowApprovalUtils().reset doesn't validate parameters
Flow Designer	PRB1688871	High memory usage and memory contention due to 'com.glide.flow_design .helpers.ComplexObjectHelper'
Flow Designer	PRB1691078	High volume of sys_audit records for deleted sys_flow_plan_context_binding creates bloated sys_audit table/shards
Flow Designer	PRB1694241	Inline script references to fd_data objects don't increment when the action renumbers
Flow Designer	PRB1631006	When using Date fields in flows/subflows as condition of comparison, an 'Unparseable date' error in is logged
Flow Designer	PRB1634583	The Flow Designer Month/Day/Hour transform evaluates the 'Run Start Date/Time' in PST timezone incorrectly
Flow Designer	PRB1640673	When errors occur in an action input, the action status isn't set
Flow Designer	PRB1657150	Flow action input field for 'String UTF-8' isn't long enough
Flow Designer	PRB1663864	Flow Designer Logic takes 40 seconds to load via AES
Flow Designer	PRB1666223	Complex Object is not available in Script Step
Flow Designer	PRB1671602	A flow designer warning reads, 'Unable to find record watcher ids val for op'
Flow Designer	PRB1674573	Issues with recommendations and flow logic
Flow Designer	PRB1677453	Need a retention/clean up policy for the sys_flow_ plan_context_binding table
Flow Designer	PRB1677725	The '+' sign doesn't appear in the correct location on a 'do the following until' loop
Flow Designer	PRB1679184	Flow Stages are marked as skipped after flow cancellation
Flow Designer	PRB1680409	Subflow inputs disappear
Flow Designer	PRB1681362	Adding a set of action / subflow buttons into a flow causes the flow to not be saved and opened
Flow Designer	PRB1684382	The 'More Actions menu' on a newly created Action in Flow Designer doesn't work in Safari
Flow Designer	PRB1686209	Flow execution items are showing the first four records as numbers and then remaining with Sys Id's
Flow Designer	PRB1686788	The numbering on the script of a subflow is not updated
Flow Designer	PRB1686876	Flow reports are showing incorrect runtimes for data stream actions
Flow Designer	PRB1690350	IntegrationHub displays as installed when users try to add an action to Flow Designer​
Flow Designer	PRB1690579	An optional input on a list of records on a Flow Designer action isn't treated as optional when using the Test button
Flow Designer	PRB1691666	Using a transform function on a flow variable and adding more flow variables causes the flow variable to be emptied
Flow Designer	PRB1693363	Modifying the condition pill in the flow is giving an error in Vancouver
Flow Designer	PRB1706247	The Convert to Subflowaction can't handle subflow inputs in scripts
Flow Designer	PRB1711327	Some flows are broken in Flow Designer
Flow Designer	PRB1686755	Flow iterations are shown incorrectly in the ops view
Flow Designer	PRB1716186	The name field type in the sys_hub_flow table is 'translated text' instead of 'string' when upgraded from Tokyo to Utah
Flow Designer	PRB1684483	Table cleaners should be blocked on flow system records because it has severe impact on flow performance
Flow Designer	PRB1679612	The 'Operation' view 'Stages-status' UI ribbon doesn't display the image for a 'Canceled stage' state
Flow Designer	PRB1710881	If the name between an input technical name and flow variable technical name matches, the flow variable embedded in a subflow fails to output the fields from the data pill
Flow Designer	PRB1696143	Autocomplete isn't working on subflow inputs
Flow Engine	PRB1725467	Flow Operation view times out due to orphaned sys_flow_report_doc records
Flow Engine	PRB1714675	Deleting of report docs slows down the deletion of sys_flow_context records
Flow Engine	PRB1717152	A race condition can cause flow jobs to get deleted and not inserted
Form Designer	PRB1714202	'Jump to section navigator' doesn't work on a form component that's inside a roadmap component
Form Designer	PRB1700070	In Automated Test Framework, the topic_ID isn't changing in the test step although it's changed on the Virtual Agent test
Form Templates	PRB1694516	Code tags display in the HTML Comments and Work Notes section when templates are used in Workspace
Form Templates	PRB1665622	The 'Table Name' field value is not translated in Workspace
Form Templates	PRB1648299	Saving a Template form record in Firefox with a certain configuration creates duplicate template fields
Form Templates	PRB1653776	Getting checklist templates while loading a record with checklist on it could cause performance issue
GlideRecord	PRB1665822	When opening flow context in operation view, an error appears reading, 'Exception while executing request: null'
GlideRecord	PRB1685224	Incorrect and misleading logging messages in ScopedGlideRecord #setWorkflow
GlideRecord	PRB1695610	In a loop, incorrect changes() return a value for 'Journal' fields
Google Maps OOB integration	PRB1630997	Google Map Geocoding fails for addresses with Japanese characters and throws the error, 'Invalid request. One of the input parameters contains a non-UTF-8 string'
GraphQL API	PRB1689955	GraphQLDynamicSchema.Builder is called with populated caches
GRC Platform Plugins	PRB1670472	Sections of an assessment lose questions when collapsed and re-expanded
GRC Platform Plugins	PRB1689205	Vendor Risk Assessment Designer has a window resize issue that throws console errors
GRC Platform Plugins	PRB1698233	When the glide.knowman.versioning.enabled property is set to true, the policy doesn't update the knowledge category
Guided Tour Designer	PRB1685731	The Guided Tour Auto Launch card text is not visible in Dark Theme
Guided Tour Designer	PRB1691242	On guided tours, clicking the banner image to navigate to the home page to restart a tour isn't working
Guided Tours	PRB1682323	Error 'Tour not found. Verify the tour ID.' when the user previews / plays a guided tour in designer
Health Log Analytics (Family)	PRB1687551	For Elastic DI, pulling logs from the indexes that succeed should continue
Health Log Analytics (Family)	PRB1690187	After a Hermes configuration, a 'too many open files' error is thrown
Horizontal Portal Capabilities for Customer Service	PRB1680657	Guests are unable to reschedule their walkup appointments
HR Service Delivery	PRB1673673	Granular Delegation Approvals don't show under My Approvals when the delegator and delegated are in different time zones
HR Service Delivery	PRB1680871	'Page not found' on accessing a dashboard from analytics center
HR Service Delivery	PRB1688745	In Granular Delegation, notifications for tasks other than the specified task in a delegation are sent to the user
HR Service Delivery	PRB1618612	The 'Show to subject person' flag doesn't work as expected for an employee relation case
HR Service Delivery	PRB1671909	HR Service 'Severance approval request' cases do not automatically close post Tokyo
HR Service Delivery	PRB1677991	System caller communication issue
HR Service Delivery	PRB1678566	The sysapproval_approver ACL is unable to dot walk and retrieve sys_class_name
HR Service Delivery	PRB1683102	An ACL mentions that it grants access to snc_internal users but it doesn't
HR Service Delivery	PRB1683642	Error when evaluating ACL access to History records for relations and variables
HR Service Delivery	PRB1684447	The fields (Expiry date, Effective date) in the 'Create new document' UI page are auto-populated
HR Service Delivery	PRB1685498	A field from the 'Service table fields' is not displayed on a HR Service definition
HR Service Delivery	PRB1687195	Adding an opened or opened_at field to the Case Creation Service configuration fields of HR service causes an incorrect timestamp to be applied to the record
HR Service Delivery	PRB1687779	The 'Reset invoking task status' business rule shouldn't update the state of inactive HR tasks
HR Service Delivery	PRB1692199	In a bulk case import, the Show Details button redirects to a home page and the URL is missing the '.do' suffix
HR Service Delivery	PRB1692575	The 'Historic Data Collection' job throws an error
HR Service Delivery	PRB1708383	There's an issue with the base instance of the 'Account Notification' workflow
HR Service Delivery	PRB1687302	AI Search indexed sources in com.sn_hr_core should be turned off and made active only if com.sn_hr_agent_ws or com.sn_hr_wfo is installed
HR Service Delivery Case Management for Lifecycle Events	PRB1689962	The Follow button doesn't show notification on the bell icon for HR cases
HR Service Delivery Case Management for Lifecycle Events	PRB1686434	End users are unable to read the comments field in an HR task
HR Service Delivery Case Management for Lifecycle Events	PRB1712418	If it contains a list field with no set value, a response template displays as empty
HTML Editor	PRB1686259	Insert/Edit Link and Remove Link icons aren't visible on the toolbar in the sn_lf_comparison_ui page
HTML Editor	PRB1696322	Images attached with HTML editor in Workspace generate links to sys_attachment with the full domain URL
HTML Editor	PRB1649126	A mouse click inside the 'HTML' field updates the record for the first time
HTML Editor	PRB1705260	In HTML type fields, the XML is malformed
HTML Sanitizer	PRB1699810	Valid custom CSS styles aren't preserved
HTML Sanitizer	PRB1576544	HTMLSanitizer triggers logs when it shouldn't
Identification and Reconciliation API	PRB1653235	CMDB IRE exception message 'Invalid GlideRecord to prioritize' does not help provide user with important information
Identity	PRB1714336	A report_view ACL analysis results in a pass, even if there's no access
Identity	PRB1714118	The Login history table's privilege flag is set incorrectly
Import Set API	PRB1678633	The user can't import a zipped file from the SFTP server
Import Set API	PRB1690319	Java Database Connectivity (JDBC) error retry logic is retrying SQL Definitive Media Library (DML) statements
Inbound Email	PRB1691195	Some 'REPLY' emails with a valid watermark are classified as 'NEW'
Incident Communications Management	PRB1694097	After upgrading from Tokyo to Utah, the 'Communication Tasks' panel and the 'Communicate' tab on the Major Incident Workbench (MIB) don't load the communication plan tasks
Incident Management	PRB1698276	When an incident is promoted to a major incident, the incident is assigned but the 'State' value stays 'New'
Incident Management	PRB1707692	A query business rule can block inputs to reference.incident on the 'Update child incidents worknotes/comments' flow action, causing all incidents to be updated
Incident Management	PRB1687883	Read-only cells aren't aligned properly for reading right to left in Hebrew
Incident Management	PRB1701345	It takes 11+ seconds to open the child incident pop-up
Incident Management	PRB1704908	The 'incident.state/write' ACL produces an error when the transaction is null
Inline Editing	PRB1633578	The inline editor dashboard throws an error even when changes are saved: 'Your dashboard could not be saved'
Innovation Management	PRB1673323	Idea portal line breaks are not retained for close note field
Innovation Management	PRB1688450	Grouping isn't available for ideas that are provided in 'Top Voted Ideas/Related Ideas'
Instance Data Replication (IDR)	PRB1670529	Parent-child table entries in replication sets break replication
Instance Data Replication (IDR)	PRB1684673	IDR remote jobs cause errors when no replication sets are remote
Integration Hub	PRB1679969	There is a limit for the max value for the property 'com.snc.process_flow .reporting.serialized.val_size_limit'
Integration Hub	PRB1667801	Race condition created for OAuth provider Boomi
Integration Hub	PRB1692445	There is a problem opening a handle to remote file
Integration Hub	PRB1621471	Data pill picker for query params and headers doesn't work when an input value is provided by script
Integration Hub	PRB1702214	The 'Attachment' API returns an 'http 500' error when uploading a json file
Integration Hub	PRB1589241	There's unwanted validations when checking certificate revocation
Interaction Management	PRB1655345	Calls in the network tab for the user's task related list takes excessive time to load for users with a high number of task records
Interactive Analysis	PRB1703020	Interactive Analysis creates report.view events with an empty instance value that isn't being processed
Interactive Filters	PRB1677936	Dashboard interactive filter issue with inactive record
Interactive Filters	PRB1691250	Removing or resetting an interactive filter value from a dashboard doesn't reset the drill down report
ITOM SU Licensing	PRB1688452	ITOM Licensing needs true up for the Store app
JVM at Scale	PRB1698028	XMLStats with include zipfile_metrics throws an exception
Key Management Framework (KMF)	PRB1660387	Oracle instances are not being recognised as DATACENTER instances during automation causes KMF workflows to fail
Key Management Framework (KMF)	PRB1659199	There's an issue with an all or none key exchange between a source and a target
Key Management Framework (KMF)	PRB1668571	KMF certificate validation may not be able to process RSASSA-PSS signatures
Knowledge Base Self-service Portal	PRB1693991	On a base instance, the user's sort preference isn't persisting after a page reloads
Knowledge Management	PRB1697252	'x% found this helpful' is greater than 100%
Knowledge Management	PRB1680507	The KB article count is inconsistent and incorrect for knowledge articles
Knowledge Management	PRB1688200	ITIL users can view retired articles in Utah instances that they can't view in San Diego instances
Knowledge Management	PRB1690558	'Scheduled Publish Date' validation issue persists after recalling a knowledge article
Knowledge Management	PRB1690655	AI Search doesn't work with Manager Hub
Knowledge Management	PRB1697857	Validate Schedule's 'Published Date' behavior isn't working as expected
Knowledge Management	PRB1680224	A knowledge article's language tag is incorrect
Knowledge Management	PRB1693839	The latest AQI is copied when the 'Insert and stay' operation is performed in knowledge articles
Knowledge Management	PRB1694490	EXCLUDE FROM RN
Knowledge Management	PRB1667578	The word 'Attachments' is not translatable in Mobile view
Knowledge Management	PRB1672587	A blank page appears when the user clicks the 'View knowledge bases accessible to unauthenticated users' related link
Knowledge Management	PRB1675472	Multiple activities are recorded when the knowledge base value is changed in the Review state
Knowledge Management	PRB1677632	Some fields are populated with incorrect values during KB version translation
Knowledge Management	PRB1684099	Document URL in Word add-in is not filled in automatically
Knowledge Management	PRB1686634	AWS Translation functionality fails
Knowledge Management	PRB1695208	In a knowledge article, the Delete UI action displays a confirmation message with the word 'block'
Knowledge Management	PRB1695247	Users are unable to submit dynamic sitemaps to the Google search console
Knowledge Management	PRB1695391	A knowledge base search panel filter isn't marked up to reflect an expanded or collapsed state
Knowledge Management	PRB1696201	Screen reader users aren't able to identify the selected page in the 'Pagination' widget
Knowledge Management	PRB1697223	The 'Add blocks' side panel is loading as empty white space in Next Experience's Hebrew UI
Knowledge Management	PRB1702939	The screen reader JAWS doesn't explicitly specify 'Sort by' after retrieving results on a knowledge base search
Knowledge Management	PRB1714027	In a portal, a quick action with a knowledge article URL doesn't display attachments
Language and Translations	PRB1618473	About Time format translation is incorrect for German
Language and Translations	PRB1615848	There are bugs in the Finnish translation after the Tokyo upgrade
Language and Translations	PRB1622532	%d ago is incorrectly translated in Norwegian
Language and Translations	PRB1657482	Incorrect Japanese translation of 'Purchased' in the sys_documentation table
Language and Translations	PRB1687679	Activating a language plugin doesn't populate the 'Class' field for languages in the Field Labels(sys_documentation) table
Language and Translations	PRB1620902	Japanese label of the cmdb_ci_ship table is incorrectly translated
Language and Translations	PRB1622319	In HR to-do's resolution case acceptance, translations are truncated when there's an apostrophe in the text
Language and Translations	PRB1623669	Japanese label of cmdb_ci_train table is incorrectly translated
Language and Translations	PRB1632416	Swedish breadcrumb is incorrectly translated
Language and Translations	PRB1633133	Incorrect German translation of the Request button on search page
Language and Translations	PRB1633499	Base instance components aren't translated for Canadian French
Language and Translations	PRB1660415	The label of KB category for single category causes the user to see two different labels, in English and Japanese
Language and Translations	PRB1675927	The Dutch Translation for the 'Short Description' field label is incorrect/truncated since Tokyo
Language and Translations	PRB1686697	Japanese translations display the 'greater than' sign incorrectly
Language and Translations	PRB1693661	The Japanese translation of 'Report style options > Show chart title > Never' doesn't match between the UI and the product documentation
Language and Translations	PRB1715030	Mobile translation issue with Arabic characters
Language and Translations	PRB1715779	The default value of the breakdown on dashboards is not changed when users change the system language
Language and Translations	PRB1719394	The Virtual Agent Dashboard left menu bar is not translated to Japanese after the 'Conversational Analytic' plugin version 6.0.2
LDAP integration	PRB1341018	SoapProcessor thread processing LDAP Listener via MID Server gets stuck during upgrade and doesn't time out
Legacy - Vendor Score Metric Model	PRB1692243	If there's millions of records in the core_company table, the vendor score indicator doesn't have conditions set for the core_company table, causing memory contention
License Usage	PRB1662288	The user can't click widgets
Lifecycle Events	PRB1678573	LifecycleNotificationUtils.getEvent query can take longer than expected
Lifecycle Events	PRB1698966	In life-cycle events, there's an error when the 'Template' field is empty on future to dos: 'error 'TypeError: Cannot find function indexOf in object'
Lifecycle Events	PRB1700595	canRead is removed when using templates in lifecycle events
Lifecycle Events	PRB1684646	The base instance flow 'change start date' produces an error
Lifecycle Events	PRB1696210	LE Builder doesn't work when a custom angular version is globally available
Lifecycle Events	PRB1703254	A report doesn't load for the sn_hr_core.manager role
Lifecycle Events	PRB1709564	One of the activities under 'Life-cycle event' isn't triggering in order
List Administration	PRB1721133	The view of sys_ux_list is not honored in the configurable workspace while in a child domain
List Administration	PRB1660533	Personal preferences for setting the time and date format aren't working as expected
List Administration	PRB1681585	In the 'sys_popup' view, multi-line read-only text fields' height is too small and shows fewer than three lines of text
List Administration	PRB660645	Word wrap isn't working with embedded lists
List Administration	PRB1618694	Report uses the list layout as the Default view (instead of the Workspace view) if a user personalizes the list layout in the report
List Administration	PRB1644034	The List preview record modal window does not display correctly
List Administration	PRB1685839	True/False type fields return incorrect results when filtered in a non-english language in workspace (both legacy and configurable)
List Administration	PRB1686692	Shift + ↓ key doesn't select multiple values (as expected) on the sys_m2m_template
List Administration	PRB1704160	The 'Warranty expiration' field can't be filled out from the 'List' view when using the calendar
List Administration	PRB1622567	In Agent Workspace, the Lists page title is ambigious when 'All' is selected
List Administration	PRB1633777	Column names for DB View tables in the UI Builder list are difficult to differentiate from each other
List Administration	PRB1653752	The Refresh button on the 'List' type component on Next Experience pages increments when the updated record doesn't match the filter
List Administration	PRB1661614	Screen reader reads cell data information twice
List Administration	PRB1664197	RTL alignment issues on a list
List Administration	PRB1668627	Reference list lookup is inconsistent when using a reference and additional qualifier
List Administration	PRB1670550	The 'Update All' confirmation message has an incorrect record count when Remove pagination count = true
List Administration	PRB1672117	The screen reader (NVDA) doesn't announce the state as 'Expanded/Collapsed' after invoking the column headers more options list
List Administration	PRB1674339	NVDA announces incorrect information about Column names under the Consumables Tab while creating a new record
List Administration	PRB1675390	Overridden Choice fields don't reflect the correct value when a user uses inline editing on Workspace
List Administration	PRB1675696	Unable to add more than 100 child incidents to a parent incident in Agent Workspace
List Administration	PRB1682600	Highlighted / selected / hover pages are indistinguishable in list pagination
List Administration	PRB1683077	List view misaligns when switching the language to Hebrew
List Administration	PRB1685160	The default filter set for the Edit button in list controls does not produce any results for 'is one of'
List Administration	PRB1685720	Unable to open an entry rendered by the Simple List component using the Enter key
List Administration	PRB1687517	Page per page setting doesn't apply to child related lists in custom workspace
List Administration	PRB1687953	Filtering for the '%' symbol in Next Experience's UI list view generates links that redirect to an empty page
List Administration	PRB1689078	Multiple selection isn't working for highlighted fields on a list
List Administration	PRB1689221	On ITSM Workspace, sometimes users aren't able to view all the actions in the 'Personal List' view
List Administration	PRB1690949	In Hardware Asset Workspace, screen readers don't narrate filter list items when they're expanded
List Administration	PRB1697784	Opening cases and case tasks from the dashboard loads records with the 'Task' table in the URL
List Administration	PRB1698199	When pressing CTRL/Command and clicking multiple records in a list to open them in a new tab, an empty page briefly displays
List Administration	PRB1700133	In Customer Service Management's workspace, the field height differs based on how the record is opened
List Administration	PRB1713002	The 'Before query' business rule runs twice for a grouped list when in the UI16/Next Experience frameset
List Administration	PRB1694117	Language translation for the sys_highlighted _value_condition list doesn't work until the cache is cleared
List Administration	PRB1705780	With a list grouped on a Boolean, there can be an additional group of 'false' for the null group, which displays as 'false'
List Administration	PRB1662462	SlushBucketViewRules.js doesn't correctly handle a list view layout for scoped views/tables for delegated developers correctly
List Administration	PRB1699721	Navframe doesn't work on UI16 when logging in via Internet Explorer (IE)
List Administration	PRB1683377	Highlighted fields once edited on a list do not reflect the new updated value
List Administration	PRB1644901	In Workspace, there's an issue in 'Edit List' within the 'Personalize List' view
List Administration	PRB1661521	A keyboard's focus moves outside the filter dialog when using the tab and shift-tab keys
List Administration	PRB1664309	When navigating through list items, a screen reader isn't announcing the count or the indexing of list items
List Administration	PRB1696761	In Agent Workspace, a grouped list of records selects unwanted records when using shift-select
List Administration	PRB1715014	The list breadcrumb doesn't show proper labels for the field task type when the type is changed from 'System Class Name' (sys_class_name) to 'Choice'
List Editor	PRB1693862	A multi-select record count persists across lists in a workspace when they use the same tab
List Filters	PRB1672171	When creating an advanced filter on the Task Type, the list list always returns all results
List Filters	PRB1689579	The filter condition 'filter out' in a workspace list isn't working for dot-walked fields
List Filters	PRB1706587	A filter in a related list in Configurable Workspace behaves differently than those in the Core UI
Machine Learning APIs	PRB1653604	The Machine Learning API predictions for Service Operations Workspace recommendations framework times out intermittently
Major Incident Management	PRB1681905	Problem with Major Incidents trigger rule
Major Incident Management	PRB1683228	Communications tasks are not visible on a major Incident workbench when the language is not set to English
Managed Documents	PRB1667189	Th relationship record 'Approvers' queries fields that do not exist for the table [approval_sequence]
Managed Documents	PRB1667232	The base instance relationship record 'Revision approvals' queries using a field 'table' which is not a valid field in the 'sysapproval_approver' table
Memory: Heap Space	PRB1673604	Memory exhaustion due to the 'GlideUxComponentDefProvider.java' component
Microsoft Reconciliation	PRB1671385	MarkInstallsAfterAssignmentForCluster only marks the installs for entitlement with greater than ReconciliationConstants.BATCHSIZE and this causes some installs to go unlicensed
MID Server	PRB1708634	MID Server script files are skipped in instance/app upgrades after Checksum values are added by the fix script/business rule
MID Server	PRB1671317	When a MID Server runs discovery on itself, the user's credentials cannot be used for local connections
MID Server	PRB1674231	Semaphore exhaustion due to flooding of GetMidInfo affects instance performance
MID Server	PRB1682726	ECC Queue inputs aren't marked as 'Processing' or 'Processed' if the upper/lower case of the MID Server name in the 'Agent' field isn't exactly the same as in the input
MID Server	PRB1702682	MID Server Windows MSI installer fails Test Your Connection when instance and user are set up for WS-Security
MID Server	PRB1678911	MID Server threads can get stuck in an infinite loop due to SNMPProviderImpl's extendShortPassword function
MID Server	PRB1700537	In a base instance's Secure File Transfer Protocol (SFTP), 'Get File List' fails with an error: 'Cannot create task...'
MID Server	PRB1705773	vCenter Event Collectors stall out when deleting, restarting, starting, or stopping
MID Server	PRB1707308	The MID server installer .msi file throws an error that it's unable to connect to an instance due to the proxy settings in Internet Explorer
MID Server	PRB1713816	The 'Reset query window' command doesn't change the query window
MID Server	PRB1629502	MID startup sequencer thread throws an exception but doesn't stop the MID Server from starting, and logs to the wrapper log instead of the agent log
MID Server	PRB1670586	The 'Get All MID logs' business rule error causes the MID server to attempt to send a save log multiple times
MID Server	PRB1672698	The MID service state start_pending starts after some time
MID Server	PRB1675589	MID Server property changes aren't broadcasted to all MID Servers
MID Server	PRB1695543	Even if MID File Cleaner is turned off, the log still logs information
MID Server	PRB1696516	MID Server can try to rename the .tmp file to .xml in the ECCSender folder before it's visible in the file system, and there's no retry for this when it fails
MID Server	PRB1698599	ECC Queue's output record isn't updated to 'Processed'
MID Server	PRB1700534	A startup error message should include duplicate sys_ids
MID Server	PRB1702502	If an instance is too slow to mark the MID Server record as 'Down' during an upgrade, the MID upgrade fails
MID Server	PRB1706762	Queries to the label_entry table during an execution of the 'ECC Queue - process config file' business rule may exhaust semaphores
MID Server	PRB1711976	Discovery configured with a Load Balanced MID cluster fails due to the new business rule 'Restrict record creation for other MIDs
MID Server	PRB1712052	'Add Account for Master with Accessor' fails to generate a temporary credential
MID Server	PRB1712191	ECC Queue messages aren't set to 'processing', resulting in the messages being picked up and run again
Mobile Platform	PRB1687416	Action Item script editor isn't working
Mobile Platform	PRB1696904	When hierarchical tables don't contain the 'sys_sg_class_name' field, an offline cache isn't working as expected in Agent Mobile
Mobile Platform	PRB1636326	Mobile offline payload includes extra metadata/data from screens that the user cant see from the top-level screen
Mobile Platform	PRB1666119	A sys_sg_ui_parameter field_name column is not big enough to contain column names greater than 40 characters
Mobile Platform	PRB1678361	The code to get a record count in the mobile app via RecordsManager. java:getRowCount0() is not optimal and causes performance issues
Mobile Platform	PRB1682866	The Function condition can't be refreshed automatically on the Details Screen when going back from a List Screen
Mobile Platform	PRB1711983	The 'Mobile Colors Default' UX style is created in the global scope and is thus editable
Mobile Platform	PRB1717693	The 'Unassigned Incidents' list applet is not loading in the Agent Mobile app
Mobile Platform	PRB1629288	Sorting items is inconsistent in the list screen on offline vs. online
Mobile Platform	PRB1711719	In the Agent Mobile app, the 'Saved view' list only loads the first 20 records
Multi-provider Single Sign-on (SSO)	PRB1689720	During Upgrade to Vancouver, the Multi-SSO installation exits temporarily and becomes inactive
Next Experience UI16 Theming	PRB1688513	sys_gauge widgets aren't fully compliant with the Dark Mode theme
Next Experience UI16 Theming	PRB1683427	Fields overlap each other under the Schema Map
Next Experience UI16 Theming	PRB1673275	The process flow formatter is truncated when Next Experience is Active
Next Experience UI16 Theming	PRB1684209	Some users get unexpected content on the list view
Next Experience UI16 Theming	PRB1624304	Time Zone selection isn't visible in Dark Mode
Next Experience UI16 Theming	PRB1666025	French text in the login page is shown outside of the card
Next Experience UI16 Theming	PRB1670272	In Next Experience, when a user selects dark theme a clock component cannot be seen on a dashboard
Next Experience UI16 Theming	PRB1680171	The 'Group by' list on 'List report' is not visible, resulting in a permanent scrollbar
Next Experience UI16 Theming	PRB1723262	Users are unable to highlight text in forms using Google Chrome v121.0.6167.8
Next Experience UI16 Theming	PRB1649140	Due to multiple Ajax calls, the page timing UI has l10n gaps and performance issues
Next Experience UI16 Theming	PRB1688276	Users are unable to select a WCAG 2.1 AA compliant theme for UI16 pages rendered in Next Experience
Next Experience Unified Navigation	PRB1670549	Pinned menu performance is slow
Next Experience Unified Navigation	PRB1702118	The directory structure of com.glide.polaris .admin.configuration isn't correct
Next Experience Unified Navigation	PRB1683691	Domain picker doesn't display properly
Next Experience Unified Navigation	PRB1703111	The 'Utility overflow' menu doesn't navigate when users have concourse pickers turned off
Next Experience Unified Navigation	PRB1673090	Impersonation failure message is doesn't provide helpful description
Next Experience Unified Navigation	PRB1687188	Menu displays in Hebrew on Safari even if English is selected
Next Experience Unified Navigation	PRB1669358	The UI doesn't resize properly when the brower window is maximized
Next Experience Unified Navigation	PRB1670838	HR Agent Workspace says no record is found when Edit Module is clicked
Next Experience Unified Navigation	PRB1675452	When Next Experience is enabled and users edit their favorites, the order and nesting of favorites is unexpectedly rearranged
Next Experience Unified Navigation	PRB1682476	The Identity 'Center Profile' link is broken in Utah when Next UI Experience is on
Next Experience Unified Navigation	PRB1683469	With Next Experience enabled, the tab key to navigate columns and rows in Related Lists doesn't navigate to/focus on the last column
Next Experience Unified Navigation	PRB1685438	In Next Experience, expanding 'ALL RESULTS' after filtering on keyword doesn't work
Next Experience Unified Navigation	PRB1687216	In Utah's Next Experience, the 'Impersonate' functionality's response time is increased
Next Experience Unified Navigation	PRB1672489	The glide.product.name value is not getting reflected on the initial load of the homepage title on the navigation header
Next Experience Unified Navigation	PRB1674875	Capital letters in a value in the glide.ui.can_search property can cause the 'Global' search input to not appear for an authorized user
Next Experience Unified Navigation	PRB1676045	Navigation Header list menus and menu items are not dictated accurately by screen readers
Next Experience Unified Navigation	PRB1679939	Menu items in the Next Experience header can go stale and require a refresh action
Next Experience Unified Navigation	PRB1683894	When internet connection goes off, the 'Connection Restored' message appears
Next Experience Unified Navigation	PRB1686540	Keyboard shortcut for impersonation
Next Experience Unified Navigation	PRB1687318	'Use the page I'm on now' for the start page isn't including the full Workspace URL
Next Experience Unified Navigation	PRB1690263	In Next Experience, push notifications within 'Notification' preferences can be toggled
Next Experience Unified Navigation	PRB1693152	Bootstrap navigation pills don't have a focus indicator
Next Experience Unified Navigation	PRB1694100	When switching a dashboard tab, a browser tab's display changes from a dashboard name to 'Unified Navigation App | ServiceNow'
Next Experience Unified Navigation	PRB1694566	A custom URL with 'navigator.do' as a referrer causes issues
Next Experience Unified Navigation	PRB1697117	Next Experience's UI's width cuts off words of system messages
Next Experience Unified Navigation	PRB1704769	When using Next Experience, it isn't possible to impersonate an admin user while impersonating a non-admin user
Next Experience Unified Navigation	PRB1706986	A keyboard's focus moves twice on an avatar's Menu button
Next Experience Unified Navigation	PRB1707839	On a dirty form, there's a pop-up warning that doesn't fully display a name when it has a hyphen
Next Experience Unified Navigation	PRB1729720	The URL parameter sysparm_notification is causing the system to open a new tab with the notification preferences page
Next Experience Unified Navigation	PRB1716406	Multi-select Or for cross-table facet filters isn't working as expected
Next Experience Unified Navigation	PRB1715288	Turning on high contrast mode on a Windows machine does not properly display checkboxes when Next Experience is turned on
Next Experience Unified Navigation	PRB1690199	No information displays when users hover over the 'i' info icon in any category of User Preferences
Next Experience Unified Navigation	PRB1605772	The embedded help content number/indicator isn't displayed after landing on a page
Next Experience Unified Navigation	PRB1671320	An OpenFrame window should be draggable over pinned menus
Next Experience Unified Navigation	PRB1708696	When pinning and unpinning, a contextual menu incorrectly positions when resizing
NLU Service - Glide	PRB1712500	Increase the delay between the retries in case of a connection reset by a peer exception from the ML prediction server
NLU Workbench	PRB1693001	There is only one NLU model (Setup Topics Model) as an option to be selected and all others are 'Uncategorized'
Normalization Data Services	PRB1657385	There's a CMDB manufacturer normalization and domain separation problem
Normalization Data Services	PRB1697805	The com.glide.data_services _canonicalization.client plugin and related fix script add_hash_to_ core_company.xml are taking a long time to upgrade, around 17 minutes
Normalization Data Services	PRB1714526	The 'Make Canonical Company' business rule's default logging is excessive, fragmented, and not useful, except when debugging
Notification Preferences	PRB1694894	Users without admin-level privileges are unable to add new devices
Notification Preferences	PRB1689661	There's unsorted data in the 'Schedule' field for 'Advanced Notification' preferences
Notification Preferences	PRB1690794	Under 'Notification Preferences', 'Create New SMS Channel' displays deactivated service providers
Notification Preferences	PRB1704100	In the 'Notification Preferences' widget (notify_pref), users are unable to locate the option for turning on or off the SMS channel for individual notifications
Notification Preferences	PRB1718633	Next generation preferences UI for notifications are limited to 5 notifications due to missing scroll bar when selecting a notification category
Notification Preferences	PRB1718627	The advanced filter is not populated when a schedule is not selected
Notify	PRB1688800	'Cleanup Active Conference Calls' should be made as Async
Notify	PRB1715306	Ensure inputs to flow actions are in the string format
Now Code Editor	PRB1626711	Processor script editor doesn't auto-complete ScriptedProcessor globals
Now Code Editor	PRB1631011	Script editor highlights incorrect closing parenthesis after formatting the code
Now Code Editor	PRB1684216	The cursor moves erratically in UI Builder client scripts
Now Experience Component Library	PRB1703860	After upgrading to Vancouver, a check box is faded and not clearly visible on an 'Incident', or any other, form
Now Experience Component Library	PRB1671275	Focus moves away from search if there is an alert present on the form
Now Experience Component Library	PRB1682133	The VA toggle hover effect within the chat menu is no longer available in Utah
Now Experience Component Library	PRB1682953	Theme builder generates CSS that makes the text of the current selected item in Edit Your Favorites unreadable
Now Experience Component Library	PRB1691645	If the string within the brackets has a space, a profile avatar's initials aren't populating correctly
Now Experience Component Library	PRB1717509	Screen readers do not read more information on Vendor Management Workspace forms
Now Experience Component Library	PRB1718359	Tooltip information is not read by screen reader when invoked
Now Experience Component Library	PRB1688868	An input in the TypeAheadMulti component is overflowing
ServiceNow AI Platform Security	PRB1586923	Table API is seeing poor ACL performance with large tables that have multiple columns
ServiceNow AI Platform Security	PRB1578304	Excessive flushing of the syscache_sys_certificate cache
Now User Experience	PRB1688494	Language translation on the 'Preference' option on the homepage menu is not working correctly
Now User Experience	PRB1672107	Screen Reader (NVDA) doesn't announce the name of the dialog box after it's open
Now User Experience	PRB1683668	Navigation isn't working from a utility UI loaded by a Next Experience header
On-Call Scheduling	PRB1702806	The 'On-call gaps and conflicts' report isn't sending to all the assignment group managers in the report
On-Call Scheduling	PRB1677343	The On-call gaps conflicts report stops working after upgrading to Utah
On-Call Scheduling	PRB1689939	In the On-call Scheduling module, a new step can't be added in an escalation policy
On-Call Scheduling	PRB1692713	The 'Assign by Acknowledgment per Rota' workflow fails with an error
On-Call Scheduling	PRB1698256	The on-call calendar displays employees on time-off as a part of an escalation plan
On-Call Scheduling	PRB1710430	The on-call landing page breaks when extra time is provided to any group
Orchestration	PRB1667547	The Test Credentials UI Action on a JDBC Credential doesn't log the causes of a test credential failure
Password Reset	PRB1709661	Password Change form doesn't show up when the user language is French (but does when user language is English or Spanish)
Password Reset	PRB1669917	The vent description for system events 'sys_user.insert' and 'sys_user.delete' is misleading
Password Reset	PRB1683051	The password reset application for some users prompts different questions than what the user had selected at the time of enrollment
Password Reset	PRB1685517	Password rule check visualization doesn't work
Password Reset	PRB1710481	The Password Reset button is grayed out when the language is French, but works when it's set to English
Password Reset	PRB1714465	Password reset doesn't work on a Windows app when the 'Password policy' is turned off
Password Reset	PRB1686397	On Password Reset, fields on the 'Change Password' page aren't read as required by a screen reader
Performance Analytics	PRB1665235	Sorting of an X axis is incorrect in a migrated dashboard
Performance Analytics	PRB1688646	In the Platform Analytics workspace, for non-admins, the Task table isn't available as a data source for visualizations
Performance Analytics	PRB1684177	In the Performance Analytics dashboard widget, the values aren't properly aligned under the column
Performance Analytics	PRB1681667	'Widget Category' is not translated in the dashboard view
Performance Analytics	PRB1685606	Label on dial and speedometer is large even when the widget size is small with Next Experience is enabled
Performance Analytics	PRB1685951	'Deflection Metric.Channel' script doesn't have a case for sp_log and throws an error
Performance Analytics	PRB1670330	Titles for reports on a dashboard move when hovered over
Performance Analytics	PRB1674873	The filter shows the wrong number of selected values after record deletion
Performance Analytics	PRB1677470	View Report doesn't load within ten minutes because sys_quota does not kill the transaction request
Performance Analytics	PRB1678961	The 'Show Empty values as one' option in configure dashboard data does not work
Performance Analytics	PRB1681921	The 'Date range' selector shows the current month for all months on the monthly frequency indicator
Performance Analytics	PRB1687988	An exception displays when executing a request: 'Unknown time-zone ID: EAT. Unknown time-zone ID'
Performance Analytics	PRB1692342	Dashboards with duplicate names can cause translation issues in tabs
Performance Analytics	PRB1697943	With Next Experience turned on, the Execute All UI action on the pa_diagnostic table doesn't work as expected and breaks the page
Performance Analytics	PRB1705451	When attempting to add a breakdown from a global domain with a filter to get elements from a non-global domain, creating a formula indicator from a global domain errors out
Performance Analytics	PRB1716316	If useres add two text widgets on the same dashboard, both will show the same indicator name even when they are created on different indicators
Performance Analytics	PRB1679715	In Analytics Center, a user is unable to bookmark KPIs
Performance Analytics API	PRB1692290	Data visualization component in UIB behaves differently for different languages
Performance Analytics Dashboards	PRB1615708	Headers aren't rendering for widgets with no data in dashboards, when Show Header is disabled
Performance Analytics Dashboards	PRB1680436	Dashboard tabs are rendering incorrectly after upgrading to Utah
Performance Analytics Dashboards	PRB1679738	Users are unable to see widget icons in Next Experience theme in Utah
Performance Analytics Dashboards	PRB1680300	When Next Experience is enabled and a widget doesn't load, the error message isn't clearly visible
Performance Analytics Dashboards	PRB1688858	The Field Service Management (FSM) performance analytics dashboard isn't loading for the dispatcher in a workspace
Performance Analytics Dashboards	PRB1691853	Performance Analytics' pivot heatmap widgets don't load on a dashboard and result in a NullPointerException (NPE) on users' UX styles
Performance Analytics Dashboards	PRB1702417	There's excessive logging of informational messages for the 'Dashboard Communication Channel' in Platform Analytics Workspace
Performance Analytics Widgets	PRB1684180	Breakdown Line widget dates are not translated
Performance Analytics Widgets	PRB1677783	Browsers' timezone (the system timezone for the computer in use) is effecting the visibility of the first date label when YTD date range is selected
Performance Dashboards	PRB1687740	Widget text is unreadable in base instance performance dashboards when using Dark Mode theme
Performance Dashboards	PRB1703658	Slow patterns' time-series graphs display incorrect data or have no data
Platform Licensing	PRB1693403	There is reduced logging for GlideEntitlement.entitlementExists and GlideEntitlement.has LicenseEntitlementForApp
Portal App Shell	PRB1694619	The menu on ShoppingHub doesn't show up on a user's first login
Portal App Shell	PRB1678326	The contextual side pane is expanded by default in risk workspace, but the same is not seen in the risk portal
Portal App Shell	PRB1718428	The 'Skip to main content' link is not provided in the application to skip the repetitive elements in the header section
Predictive Intelligence	PRB1686877	Large table handling of ml_cluster_sol_update increases the runtime of the ClusteringService class
Predictive Intelligence	PRB1579574	Glide throws a NullPointerException when the trainer is updating the status of the solution
Predictive Intelligence	PRB1615019	Training fails when one of the input fields is the same as the output field
Predictive Intelligence	PRB1686525	Predictive Intelligence is unable to Predict from Case form because dot-walking is not supported by the base instance client script 'Predict Case Values'
Predictive Intelligence	PRB1688335	A similarity solution returns a lower than expected confidence score for an exact match
Predictive Intelligence	PRB1694556	When calling a predictor service, it fails with an error: 'Illegal access to outbound http in human resources: core. use an async business rule to perform outbound http request'
Predictive Intelligence	PRB1694969	Orphaned sys_attachment records with the table_name ml_update_set should be deleted
Predictive Intelligence	PRB1702892	Predictive Intelligence is unable to predict from a case form supported by the 'Predict Case Values' script when certain trainers are used
Predictive Intelligence Workbench	PRB1692201	The 'PIWBMigrator' script include does not account for all use case templates
Problem Management	PRB1687268	Known error knowledgebase shows data policy that doesn't exists
Process Automation Designer (Family Channel)	PRB1699994	CI binding isn't working as expected with domain separation
Process Automation Designer (Family Channel)	PRB1677912	PAD validation fails on a domain separated action
Process Automation Designer (Family Channel)	PRB1685532	Reference to the old Sys ID breaks the process duplication
Process Automation Designer (Family Channel)	PRB1697879	An upgraded process can't be activated
Process Automation Designer (Family Channel)	PRB1674927	The sys_pd_license_trigger table is being used to control trigger table choices
Process Automation Designer (Family Channel)	PRB1705201	A 'Transaction cancelled' exception error is displayed when creating a template pop-up modal
Process Automation Designer (Family Channel)	PRB1689339	Process Automation Designer transactions are not using the scope of the process
Process Automation Designer (Family Channel)	PRB1686055	A canceled process doesn't display activities as canceled in the playbook/activity context
Process Mining	PRB1683761	'Process project' fails to load due to a large amount of data being loaded for displaying the project summary
Process Mining	PRB1685992	All projects are locked after an upgrade
Process Mining	PRB1691980	Applying the last bin of a repetition histogram triggers an incorrect validation
Procurement	PRB1700597	There is a defective checkbox in the Return items popup
Procurement	PRB1673041	Users with lower level of permissions are unable to save or update SC TASK/RITM forms
Procurement	PRB1686574	The stock rule threshold is reached but no purchase order is created
Procurement	PRB1713678	The SAMPVirutalAgentCatalogUtil script include triggers a large table handling on the cmdb_ci_computer table
Project Management	PRB1704962	Clicking the Back button on the costPlan UI changes it back to UI16
Project Management	PRB1685357	Error when opening the Financials tab
Project Management	PRB1667201	Portfolio field isn't auto-populated on the dmn_stakeholder_register.do form when creating a stakeholder on the project
Project Management	PRB1668343	Changing the Portfolio or Program in an existing project causes the system to either take several minutes to update or time out
Project Management	PRB1675997	Unable to add a new task in the New Project Workspace
Project Management	PRB1679473	Using a New Condition 'OR' Query on Classic Project Workspace doesn't filter out unmatched results during a search
Project Management	PRB1680910	On the new Project Workspace, the + and arrow button next to the project task isn't working consistently
Project Management	PRB1672190	When the project template is applied, the constraint date is not empty for the time constraint 'Start ASAP' on project tasks
Project Management	PRB1675005	Cost plans incorrectly calculate the value of 'Total actual cost' in project currency
Project Management	PRB1675243	In the rate_model_line table, there are multiple rate lines with the same number
Project Management	PRB1676485	Portfolio target floating point / rounding issue
Project Management	PRB1684220	'Cannot convert null to an object' message is thrown when the user tries to select an assignment group for project tasks
Project Management	PRB1684620	Updating the planned duration of a WIP task generates the error, 'Project task duration exceeds the maximum duration defined in the property. Invalid Update.'
Project Management	PRB1684974	The multi-currency fields 'Planned cost in project currency' and 'Confirmed/Allocated cost in project currency' fields are set to zero when a project is created through Workspace
Project Management	PRB1685487	There is a planned hours rounding issue when calculated by FTE
Project Management	PRB1692931	If the 'Allow dates outside schedule' flag is set to true, a project task reverts to a 1-day duration
Project Management	PRB1693329	When the state of a program task is moved from 'Closed complete' to 'Open/work in progress', the 'Actual date' and 'State' fields change values
Project Management	PRB1703501	The 'Key milestone' map from Microsoft Project to IT Business Management isn't working
Project Management	PRB1706936	After a Vancouver upgrade, there's an issue with a gantt chart timeline's display when using auto-fit
Project Portfolio Management	PRB1689836	Invalid relations can be created from the planning console when a predecessor or successor is directly removed
Related Lists	PRB1653682	A related list condition on a simple-list in workspaces is throwing a syntax error
Related Lists	PRB1710266	The entire screen shifts when adding 'OR' or 'AND' to a filter in a related list
Release Management	PRB1689647	The 'Set Actual Work Start Value' business rule has an error: 'Objects aren't defined'
Remote Process Synchronization	PRB1650969	The Request Attachments from Remote System action doesn't send content-type request headers
Remote Process Synchronization	PRB1688982	CaptureDefinitionSet may have 0 records if it's populated by a domain user, resulting in no records captured
Remote Process Synchronization	PRB1686465	Process Sync doesn't ignore non-interactive changes to records
Remote Tables	PRB1684901	Javascript calls do not work with remote tables
Report Designer	PRB1646266	Keyboard focus moves to the URL address field after the Description edit field
Report Designer	PRB1696150	When a single score report is reloaded after the 'Aggregate' field is deleted, the report doesn't load properly
Reporting	PRB1648051	Multilevel Pivot Reports save incorrect field values
Reporting	PRB1683499	Script include DeCustomizeRVAUtil contains package calls that can't be addressed by the user
Reporting	PRB1579304	When using related list conditions on a report using the 'OR' operator on two reference fields referencing the same table, dot-walking the fields yields no results and a 'not unique table/alias' error in the logs
Reporting	PRB1683552	Data doesn't populate in the function field on pivot report in Utah
Reporting	PRB1686047	List reports on sc_cat_item don't work with the base instance business rule 'Hide items for admin homepage'
Reporting	PRB1688575	Dot-walked rows and columns of 'choice' type on a multilevel pivot report are sorted alphabetically by label instead of choice
Reporting	PRB1665383	A dashboard with breakdown elements does not load
Reporting	PRB1682044	Issue with email subject language when sending list exports
Reporting	PRB1687358	Report does not render when changing the group by value when the URL contains 'sysparm_filter_only=true' parameter
Reporting	PRB1692687	Multi-level pivot reports' expand and collapse arrows are displayed as a check box
Reporting	PRB1694805	The 'Leave' calendar isn't displaying data accurately
Reporting	PRB1703703	Bar/pie/timeseries report queries don't go to the read replica when the 'group by' or 'stack by' is changed
Reporting	PRB1705310	Users must scroll to the end of reports to find the horizontal scroll bar
Reporting	PRB1706800	Condition Builder version 2 is missing the 'is empty' operator for the 'Table Name' field, which inconsistently renders it as a choice field
Resource Management	PRB1689856	glide.sys.time_format - hh:mm:ss causes a resource availability to be short by 8 hours in December for the last week in 'Future Years'
Resource Management	PRB1693272	Resource allocations daily records 'name' gets set to 'undefined' if the operational resource plan is updated after allocation
Resource Management	PRB1701162	The Replace user action in Allocation Workbench results in a resource plan with an empty resource group
Resource Management	PRB1708156	When selecting a role from the resource finder in Resource Allocation Workbench, the list for a resource group displays 'No matches found'
Restricted Caller Access (RCA)	PRB1684008	Restricted Caller Access (RCA) doesn't recognize script calls from 'Related Lists (Relationships)' as a source
Rollback and Recovery	PRB1543140	ATF tests don't roll back records if logged-in users' domains don't match the selection in the domain picker
Scheduled Jobs	PRB1662397	A 'data management update' job doesn't clear or set null fields
SCIM Provider	PRB1699455	If an ACL blocks some user records, the 'System for Cross-domain Identity Management (SCIM) User List' API returns the totalResult as '0'
Script Actions	PRB1686355	Unable to save script that contains optional chaining
Search Administration	PRB1496054	VoiceOver users aren't able to see the state of the parent elements
Search Administration	PRB1644986	Some sentences in the results section given by Global search are hardcoded
Search Sources	PRB1658829	The 'Create Text Index' business rule is creating undesirable updates
Secondary Database Management	PRB1642197	Tablechunkcopier leaves behind triggers and TMP tables if interrupted or cancelled
Secrets Management	PRB1618071	Password2 Data Migration job attempts to encrypt or decrypt variable inputs (of Password2 type) as associated with workflows
Seismic Framework	PRB1634186	Loading a large amount of data on a list view causes an error
Seismic Framework	PRB1702323	Rerunning a failed payload doesn't check if the payload is already compressed
Seismic Framework	PRB1719128	Sn-http-request shouldStringify does not consider file types
Server-side scripts	PRB1684040	A script editor hangs the UI when it tries to load completions for all the tables and columns on a user's focus
Server-side scripts	PRB1692959	Number.prototype .toLocaleString fails, as it treats the first argument as the base
Server-side scripts	PRB1715580	GlideRecord API improperly passing integer addOrCondition() value as a decimal
Service Catalog	PRB1663971	When the 'Do not select the first choice' variable is set to ON, it populates when it interacts with other fields in Workspace View
Service Catalog	PRB1682907	Auto-populate isn't working for on-load for Order Guide
Service Catalog	PRB1692587	Users with external roles can't use the 'Auto population of the variable' feature in the Service Catalog
Service Catalog	PRB1682822	There's a formatting issue with the List Collector variable
Service Catalog	PRB1685838	Workflow stages for request item don't translate
Service Catalog	PRB1675661	Undefined is being returned as per the base instance logic when an update is made by 'system' - RequestNotificationUtilSNC
Service Catalog	PRB1692024	Contextual Search widget isn't applying the filter configuration to the Record Producer form in the portal
Service Catalog	PRB1702615	On portals, a workflow with the stage renderer type 'Workflow driven' isn't displaying the expected label of 'Stage'
Service Catalog	PRB1708103	Insert and stay function ignores the base instance business rule, 'Check for same name variables'
Service Catalog	PRB1672187	canView check behaves differently between the Criteria Diagnostics tool and Service Portal which contaminates the user criteria cache
Service Catalog	PRB1673180	Lookup Select Box reference qualifier doesn't work when a Reference field is populated from the Order Guide
Service Catalog	PRB1677977	The symbol next to some catalog items is not visible when Dark theme is enabled
Service Catalog	PRB1681272	Changing the Display Value of the item_option _new_set table's Name field is not reflected on the Slush Buckets
Service Catalog	PRB1685310	In service catalog, for translated text reference fields, the reference pop-up list does not show records
Service Catalog	PRB1686787	GlideChoiceListGenerator / WorkflowIcons doesn't work as expected when using 'getSelected'
Service Catalog	PRB1687562	Saving item as a draft throws an exception
Service Catalog	PRB1689608	In Catalog Builder, inserting a question's text validation with email verification is broken
Service Catalog	PRB1694982	Certain date formats cause a UI policy issue
Service Catalog	PRB1696102	In Employee Center, after a record producer submission, users are redirected to a page where they see the message 'You do not have permission to see this category'
Service Catalog	PRB1698760	The search history isn't related to an underlying record
Service Catalog	PRB1700057	An 'Add/Update' entry isn't encrypted when using a non-admin user in a multi-row variable set that has a masked type variable
Service Catalog	PRB1702204	In Order Guide, requesters, or users with only the snc_internal role, are unable to see the 'Show/Hide' options for a masked field prior to submitting the request
Service Catalog	PRB1707481	If a record producer is submitted through an order guide and a user raises 3–4 requests at a time using the Add to Cart button, an undefined record is created
Service Catalog	PRB1709552	A photo/picture of a category doesn't resize when in the 'Platform' view
Service Catalog	PRB1721032	Versions are captured for variable sets
Service Catalog	PRB1716003	The attachment variable attribute is not evaluated in the catalog wizard
Service Catalog	PRB1712462	There should be a feature to turn off the 'Edit in Catalog builder' UI action
Service Catalog Builder	PRB1679746	System property glide.sc.builder.preview_portal_id no longer works in Utah
Service Catalog Builder	PRB1701062	For variable sets, the 'SORT' option on a variable 'Order' field isn't applied
Service Catalog Builder	PRB1678939	An Updateset generated for a catalog item with a topic from CB generates two catalog items in the target instance
Service Catalog Builder	PRB1716672	Unexpected behavior with service fulfillment step in Catalog Builder
Service Catalog Builder	PRB1716203	When the catalog item created from the catalog builder using a template is edited, it shows 'updated by' as a system, which breaks a flow
Service Catalog Portal Widgets	PRB1609965	Parent case field on a case task list view on CSM portal is empty, even when it's displayed on the form view
Service Catalog Portal Widgets	PRB1689212	Incorrect use of aria-live='assertive' in catalog items
Service Catalog Portal Widgets	PRB1698618	On the 'My Request' page, filters have incorrect ARIA labels
Service Catalog Portal Widgets	PRB1699802	The base instance 'archive and destroy' rule on the catalog_channel_analytics table is read-only for users
Service Catalog Variables	PRB1690213	There's a performance issue with multiple List Collector variables on catalog items
Service Level Management	PRB1665958	Some SLA debug logs appear in the syslog table when node-only logging is requested
Service Level Management	PRB1690062	A contract service level agreement isn't applied when a user creates a case
Service Mapping	PRB1685333	Checkpoint reaper doesn't update the checkpoint in the memory, causing error log messages
Service Mapping	PRB1689002	ServiceTreeData is triggered before the map data call, which causes a delay in the map loading time
Service Mapping	PRB1700067	In Service Mapping, there's a system log error: 'java.lang.ArithmeticException'
Service Mapping	PRB1710174	On a history map, the 'Last event time' on an alert card in a side panel is displayed incorrectly in the UTC timezone
Service Mapping	PRB1720679	Null pointer exception when approving or sending an application service to review
Service Mapping with CMDB Groups	PRB1673576	Tag-based Service Mapping remove's field values from Application Services
Service Model Foundation	PRB1674356	The 'Case Viewer' role combined with the 'Self Contributor' role gives the user write access to all cases
Service Portal	PRB1700754	No search results appear in the 'Catalogs' section on a portal search after upgrading to Vancouver
Service Portal	PRB1675479	In a Standard ticket header, the info fields get cached when Global application and scoped application tables are used at same time
Service Portal	PRB1681748	The search bar results don't show on the taxonomy topic page
Service Portal	PRB1668690	Tooltips on list collector variable is sticking when the value is removed in a mobile browser
Service Portal	PRB1688387	In the Standard Ticket Conversations widget, the comment field's tooltip overlaps with the actual text being typed
Service Portal	PRB1701214	There should be alternative methods for sanitizing HTML content
Service Portal	PRB1634130	NVDA screen reader doesn't read the read only checkboxes and email field in the portal
Service Portal	PRB1642090	Incorrect role as 'menu item' is defined for My Tasks, My Requests, My Favorites, User profile, and Tours controls
Service Portal	PRB1686445	There is incorrect markup in the Employee Center banner message which causes screen readers to misinform users
Service Portal	PRB1686541	New Catalogs are created as homepage on instance with system property (com.glideapp.home .deprecate_homepages: true) and reported to the user
Service Portal	PRB1693137	A regular expression works in Platform but not in Service Portal
Service Portal	PRB1704296	In Vancouver, Now Agent reference fields aren't working
Service Portal	PRB1575599	Attachment link opens for Service Portal user without authentication and displays, 'Form view not supported for requested table'
Service Portal	PRB1631668	For US Region users, the user_preference value of the user is false even though analytics is enabled by default
Service Portal	PRB1634151	Error messages don't display in the user-selected language when the instance gets disconnected
Service Portal	PRB1659476	Offline comment on portal RITM 'Ticket Conversations' widget is spammed after going online and an additional attachment is posted
Service Portal	PRB1668078	The type ahead search widget doesn't follow cursor type movements in iOS
Service Portal	PRB1671258	'Catalog Item' under the Recently viewed AI Search results popover in portal typeahead is not tagged for translation
Service Portal	PRB1672706	A long URL in the help text of a label variable appears outside of the container when there is a check box variable under it
Service Portal	PRB1680137	The glyph icon for the 'Approvals' widget has more space between the glyph and the text than other base instance widgets in Service Portal
Service Portal	PRB1681495	Duplicate item names are observed when deleting an item from quick links
Service Portal	PRB1684222	The Tooltip and Title hint are doubling up information in Service Portal
Service Portal	PRB1685730	CSM and CSP Customer Registration Alert is not read by screen-reader on input
Service Portal	PRB1687526	In Service Portal, an additional comment saying, 'deleted an attachment' is added, even when the attachment hasn't been deleted
Service Portal	PRB1688313	When a radio button group is set to 'Required' with no default selection, screen readers read out unnecessary extra words: 'required, required field'
Service Portal	PRB1688537	The 'Service Catalog Categories' widget displays the button Show More Categories even though there are no further categories to display
Service Portal	PRB1690107	The g_form.addErrorMessage() is adding '%20' to links on Service Portal
Service Portal	PRB1692325	Logo padding in the brand editor isn't working
Service Portal	PRB1692714	In Idea Portal, a 'Reload Site' pop-up appears on clicking the UI action Create Task
Service Portal	PRB1694098	A widget can cause a loop when opening a knowledge base article with an internal href link
Service Portal	PRB1697460	The 'Date' field within the 'sp-editable' field doesn't save correctly
Service Portal	PRB1697893	There's a compilation error in a base instance of the 'import_template_preview' UI page
Service Portal	PRB1698123	On Service Portal, the display style on the tooltip for the variable type 'Request For' doesn't match the other tooltips or the platform's display style
Service Portal	PRB1698352	In Service Portal, NVDA announces unnecessary success messages even after selecting an invalid attachment
Service Portal	PRB1699201	In the 'Announcements' panel, an ARIA label is used for elements that don't have an associated role
Service Portal	PRB1700933	In Service Portal, an ID attribute value is used in ARIA, and the labels aren't unique
Service Portal	PRB1704204	A user is unable to click a reference field or a reference variable with a mobile browser on the portal
Service Portal	PRB1708431	Service Catalog items with the variable type 'List Collector' are created with aria-hidden=true, which hides the form element from screen readers' form control navigation
Service Portal	PRB1717316	The attachment pop-up hides the text in the modal
Service Portal	PRB1715883	The Turn on Accessibility button is not visible in Windows high contrast mode
Service Portal	PRB1719087	Catalog item annotations do not expand when at a certain length
Service Portal	PRB1717783	In Vancouver, the catalog UI policy action does not hide the container label when it contains a mandatory variable
Service Portal	PRB1611478	On Service Portal, success messages using flush messages in a scoped app should be hideable
Service Portal Announcements	PRB1690377	When announcements have a collapsed feature, screen readers don't read out the collapsed section without the user expanding the announcement
Service Portal Core Widgets	PRB1480852	Table API ACL is blocking the ESS users (no-role) from selecting different users during checkout
Service Portfolio Management	PRB1673235	Outages aren't getting transformed for more than 8 hours
Service Portfolio Management	PRB1676997	Utah_Available for Subscribers Related list is not working in the Catalog item and Record producer
Service Portfolio Management	PRB1672501	SLAResultCalculator takes longer than expected to run due to changes to include Impacted Services and Affected CIs
Service Portfolio Management	PRB1681057	The Business Rule 'Enforce Portfolio Taxonomy - Service' is overridden
Service Portfolio Management	PRB1688927	A misconfiguration on a table's schema is observed for sc_cat_item_service
Service Portfolio Management	PRB1713565	A Vancouver upgrade is running for 16+ hours
Service Portfolio Management	PRB1717785	There is a spelling error in the system created item, where the word 'Manages' within the hint for the 'Delegate' label on the sys_documentation table is spelled incorrectly
Session Activity Timeout	PRB1676222	For SSO users, the session expiration modal appears despite the system properties settings being set to disable modal
Session Management	PRB1650883	Guest sessions are not invalidated even though the session has been destroyed
Session Management	PRB1704076	XML stats can throw 'Attempt to use GlideSession owned by another thread' error while retrieving stats related to sessions
Session Management	PRB1656096	Extend session UX model should handle absolute session timeout
Sidebar (Family Release)	PRB1719256	Sidebar notification events process job must be disabled, even when the queue is not enabled
Sidebar (Family Release)	PRB1719893	In the workspace 'Discuss Sidebar' chat, the size of the chat text entry window is smaller after an upgrade to Vancouver
Software asset analytics	PRB1714466	The 'Actual savings to date' widget in Software Asset Analytics displays '0'
Software Asset Core Company	PRB1661205	Remapping the core company on the publisher table doesn't delete old data
Software Asset Data Import	PRB1698571	MLS-imported contracts are stuck in the 'Awaiting approval' substate
Software Asset Data Import	PRB1666767	When changing languages, a column label is translated resulting in an MLS import failure with the error 'Import template customized resulting in one or many fields being invalid'
Software Asset Management	PRB1665316	Previous fix does not create system fields on samp_sw_usage for upgrading users
Software Asset Management	PRB1707143	Reconciliation fails with a TypeError: 'Cannot read property null from undefined'
Software Asset Management	PRB1663147	'SAM - Normalize discovery models using machine learning' job fails for unavailable or mismatched content, even though the other models normalized properly
Software Asset Management	PRB1695600	Assigned Monthly subscription widget stops showing data after upgrading to Utah
Software Asset Management	PRB1606658	PurchaseRights generated with RN 0 when CPU core count is missng
Software Asset Management	PRB1629115	Software Asset Connections job fails
Software Asset Management	PRB1630930	When submiting a Receive Purchase Order, the undefined (reading 'name') properties can't be read and the license_metric is empty
Software Asset Management	PRB1643083	'Removal candidates' in the License usage page of SAM workspace is slow
Software Asset Management	PRB1645452	In Software Asset Workspace, 'Total Actual Cost Savings YTD' and 'Cumulative actual savings' is calculated using reclamation records that aren't in the 'Closed Complete' state
Software Asset Management	PRB1671061	samp_recon_task_queue cannot handle more than 31 publishers or more than 31 products under one publisher, causing recon to get stuck
Software Asset Management	PRB1677313	There is a Renewal Calendar display currency issue
Software Asset Management	PRB1680186	The checkProductResultForELA() method in the SamsProductCalculator script include should check for unlicensed subscriptions and CALs
Software Asset Management	PRB1684206	Post Outage to News Business Rule does not contain the correct logic to update the most recent version article
Software Asset Management	PRB1685634	An incorrect string comparison of 'true' and '1' is causing Software Asset Management (SAM) licensing issues
Software Asset Management	PRB1711044	Adjusting installs for excluded CIs causes many updates on the 'Software Installations' table
Software Asset Management	PRB1695877	The Software Asset Management (SAM) renewal calendar's date format isn't following the sys property
Software Asset Management Publisher Pack for IBM	PRB1689887	ILMT Peak Usage table With Subcap and Fullcap usage as 0 is incorrectly marked as unlicensed
Software Asset Management Publisher Pack for IBM	PRB1686975	Reconciliation Job for IBM takes an unexpectedly long time to complete
Software Asset Management Publisher Pack for IBM	PRB1693238	The IBM License Metric Tool (ILMT) computer identity V1 transform map has an issue when the Identification and Reconciliation Engine (IRE) isn't turned on
Software Asset Management Publisher Pack for Microsoft	PRB1546052	SQL Server install discovered through SCCM is normalized to a child component
Software Asset Management Publisher Pack for Microsoft	PRB1677556	RUB are not created for invalid allocations in SamPerCoreFor MicrosoftLicenseCalculator SD
Software Asset Management Publisher Pack for Microsoft	PRB1718039	Reclamation candidates are not created for an optimisation case for M365 in some cases
Software Asset Management Publisher Pack for Oracle	PRB1688398	Discovery creates duplicate software installations
Software Asset Management Workspace	PRB1670537	Dynamic route mapping for a classic UI action is broken
Software Asset Reconciliation	PRB1691268	In Utah, users who have sn_sam_saas and not sn_sam_saas_int have a reconciliation failure
Software Asset Reconciliation	PRB1678931	The link to 'Resource value' is not visible for a samp role user (sam_user, sam_admin)
Software Asset Reconciliation	PRB1685719	Allocations for suites of subscriptions are not honored
Software Asset Value Builder	PRB1696428	The 'SAM - Update value builder usage' scheduled job fails
Software Discovery	PRB1696961	A user with the sam_admin role can't access the cmdb_sam_sw_name_mapping table, though they should be able to
Software Entitlements	PRB1691949	After upgrading to Utah, the publisher part number (PPN) is cleared
Software Entitlements	PRB1697382	An entitlement import process fails with incorrect error messages for certain SAP products
Software License Compliance Checker	PRB1691507	The Software Asset Management (SAM) Enterprise Stock Keeping Units (SKU)SKU should only apply the 90-day average to Cloud Insights resources, not SAM resources
Software Models	PRB1691110	The 'Discovery Model to Software Model' job consumes an unexpected amount of memory
Source Control Engine	PRB1697505	In Source Control, stashing changes to a table with an update name that ends in an uppercase _NULL might drop the table
Source Control Engine	PRB1686456	Publish from Studio is adding an extra commit
Source Control Engine	PRB1719936	Committing a record in Source Control that causes an invalid XML exception may cause some files to be deleted from the Git repository
Source Control Menu for Dev Studio	PRB1670579	Changes to the sys_app record aren't available for the 'Compare with committed' operation when committing changes
State Flows	PRB1719719	The 'State' flow should filter out inactive choices from a choice list
Survey Designer	PRB1676186	Images in survey category and survey questions are not visible for public surveys
Survey Management	PRB1674929	Mobile survey action buttons are not translated
Survey Management	PRB1686824	The Close assessment button doesn't close the modal
Survey Management	PRB1691423	When a survey is triggered and the due date is calculated from the survey duration, it sometimes displays as 1 day early
Survey Management	PRB1694486	In 'My Surveys', the title of the widget isn't translated
Survey Management	PRB1700918	There's a font issue in a ServiceNow take assessment on the 'assessment_take2' page
System Archiving	PRB1659842	Related records are getting archived even when the entries are not mentioned in the Archive Rule
System Archiving	PRB1675436	The New button in UI Action creates invalid entries in archived tables
System Archiving	PRB1696957	When there are over 1000 configuration items (CIs) being archived, the default setting throws an error, 'Failed trying to execute on connection'
System Archiving	PRB1656458	Re-parenting documentID created an update statement, which took down nodes
System Archiving	PRB1673704	A recreated archive rule re-archiver doesn't work because the sys_archive_log 'archive' column is null due to deletion of the prior archive rule
System Archiving	PRB1685503	The 'Restored' value in the 'sys_archive_log' is still populated even though the archived records failed to restore​​
System Export Sets	PRB1714764	A list in CWS gets an 'export failed' error message when trying to export results
Table Administration and Data Management	PRB1660382	Reglomming of a table column leaves insert triggers on the table
Table Administration and Data Management	PRB1686144	The sn_customerservice_task.account field has an invalid base instance default value
Table Administration and Data Management	PRB1655722	The 'Updated' date on LDAP Scheduled Imports updates to today when using 'Execute Now' for the first time after Tokyo upgrade
Table Administration and Data Management	PRB1677246	The sys_trigger table is heavily audited under the sys_audit table
Table Administration and Data Management	PRB1678160	Deleting report_stats records that have an empty report sys_id and widget sys_id will delete all report_stats_executions records with empty widget sys_id
Table Administration and Data Management	PRB1691219	Normalization of a glide_list field requires an additional supporting index
Table Administration and Data Management	PRB1664726	Upgrading on a user's clone is slower on Postgres
Table Administration and Data Management	PRB1673961	Function fields on a TPP table cause an unnecessary table alter
Table Cleaner	PRB1687480	A time limit should be added on 'iterative delete'
Table Cleaner	PRB1685661	The 'estimate delete count' should be calculated efficiently
Tables and Columns Data Dictionary	PRB1660108	The relationship 'All Metadata' references an invalid field sys_app.sys_scope
Technology Portfolio Management	PRB1695174	In Technology Portfolio Management on the 'Technology Lifecycles' page, the tooltip text for hardware model life-cycles says 'Software Product Lifecycle' instead
Territory Planning	PRB1712357	There's an exception in sm_task when Field Service Management isn't installed
Test Management 2.0	PRB1686827	Error when updating the Parent field of a Test Plan record: 'Unique Key violation detected by database for key 'PRIMARY''
Test Management 2.0	PRB1666409	When updating a Test Execution Assignment to be under another Test Execution Suite, the Percent Complete does not update
Test Management 2.0	PRB1691967	In test suites, when Create duplicate is clicked, the 'Wait' dialog box keeps loading
Time Configuration	PRB1667042	Incorrect timezone listed for Mexico in the walk-up location config
Timesheet Policies	PRB1678047	Screen readers do not read card content
Transaction Logs	PRB1678729	localhost logs transaction ID doesn't match binlogs transaction ID
Transformer API	PRB1631420	Support needed for JSON keys starting with '@'
UI Actions	PRB1674407	Global UI actions on database views are failing with 'Unable to execute UI Action because user does not have permission to create the current record'
UI Actions	PRB1683917	The user is unable to add a 'New' notification device under My On-Call Preferences and an error says, 'Action not Authorized'
UI Actions	PRB1691935	Users can't override the Add to Visual task Board form context UI action for an extension table because the UI action has no action_name
UI Actions	PRB1696247	In Project Portfolio Management (PPM), when a user changes the language to Portuguese, the 'Copy Project' option doesn't appear
UI Actions	PRB1703194	On a base instance's problem form, there's an 'atleast' typo in the Complete and Resolve UI actions
UI Builder	PRB1600620	Vol_ Declarative actions on related lists is triggered multiple times
UI Builder	PRB1703613	In UI Builder page scripts, the cursor moves backward as a user types the script name
UI Builder	PRB1706160	In UI Builder, when editing page collections, the Save button doesn't become active and any changes are lost
UI Builder	PRB1706377	When using iFrame in the 'List' view in UI Builder, 'Download/Export' isn't working
UI Builder	PRB1708139	In UI Builder's 'Experiences' list, the number of retrieved rows isn't consistent
UI Builder	PRB1716090	Data brokers make repeated exec requests, which blocks all other requests
UI Builder	PRB1719347	The contextual sidebar in Service Operations Workspace is read-only in UI Builder in the Vancouver release
UI Builder	PRB1690284	Updating a script that has a duplicated component applies the script to all the duplicated components
UI Builder	PRB1698858	Data binding isn't working after setting the data source
UI Field Administration	PRB1685124	The Activity Stream @Mention Email is not working workspaces
UI Field Administration	PRB1638856	Date fields are stored inconsistantly in different workspaces
UI Field Administration	PRB1690942	Text color button on HTML fields in all workspaces isn't working as expected for Firefox browser
UI Field Administration	PRB1601722	New Error message displays in the base instance Agent Workspace when setAbortAction BR is triggered by 'Error uploading processing table: <table_name>'
UI Field Administration	PRB1602931	Form annotations aren't translated in Workspaces
UI Field Administration	PRB1661619	In Workspaces the reference field list is not rendered within the viewpoint when results are loaded
UI Field Administration	PRB1684030	UI16 form loads slowly when the User Roles field is added and the instance has a lot of roles defined
UI Field Administration	PRB1692568	The 'TIme worked' field value double-counts in the initial seconds (1-10) after resetting multiple times, which skews the total timer value
UI Field Administration	PRB1616895	When renaming attachments, names with more than 30 characters don't show
UI Field Administration	PRB1641441	An added space from the backend is trimmed from the HTML field of form
UI Field Administration	PRB1675489	When pasting the data on HTML fields , the 'Remove formatting' option doesn't remove the bold and italic formatting
UI Field Administration	PRB1687372	showFieldMsg() doesn't display in Workspace for fields with max length >255
UI Field Administration	PRB1691109	When updated by the onChange client script in Agent Workspace, the 'Phone Number E164' field switches the phone number back and forth multiple times
UI Field Administration	PRB1695361	Country Field (choice list) shows a choice label for some cmn_location records and a value label for other records
UI Field Administration	PRB1699921	Tooltip text doesn't display on choices for a list field
UI Field Administration	PRB1705654	For 'File attachment' fields, the sys_id of 'deleted attachment' still exists in the XML even after deleting an attachment
UI Field Administration	PRB1713932	In CSM Workspace, the help text is missing for a 'True/False' variable after upgrading from Tokyo to Vancouver
UI Field Administration	PRB1606345	Glide Form data resource on the UIB pages calls the Target table case more than 6 times
UI Field Administration	PRB1622783	Fields starting with an accented character are sorted to the end of the list in the 'choose field' of the show/hide filter
UI Field Administration	PRB1662424	The due date tooltip displayd the wrong duration
UI Field Administration	PRB1673930	The form #SET_VALUE event is not dispatched when the Work Notes (journal) input field is cleared
UI Field Administration	PRB1677903	Cross scope error when a scoped client script does an operation on a field that doesn't exist on the form and is in a different scope
UI Field Administration	PRB1683678	A small .mp3 file uploaded to a table can't be played
UI Field Administration	PRB1684609	The Mini Calendar time picker sends the incorrect date-time in an event payload upon a value change
UI Field Administration	PRB1689417	A configuration style isn't applied when the maximum length of a read-only field is changed from '40' to '256'
UI Field Administration	PRB1689555	The 'Cost' field in a hardware model automatically multiplies 1000x the cost
UI Field Administration	PRB1692947	In Utah, dynamically updated list choices display an empty field on a workspace form if it's updated elsewhere
UI Field Administration	PRB1697161	The e164 phone number isn't displayed in the local format on the user reference preview pop-up when glide.phone_number _e164.display_national is set to 'form'
UI Field Administration	PRB1701432	In Next Experience, the 'Journal input' field below the 'Wiki' field renders incorrectly on a form, as the height is incorrect
UI Field Administration	PRB1705003	Values selected from a field dotwalk list aren't displaying properly after saving and opening the record
UI Form Administration	PRB1704777	Focus is redirected to the Openframe CTI every time an update state occurs within an incident
UI Form Administration	PRB1667482	Incident creation from Service Operation workspace hangs when there are additional fields defined in the form view
UI Form Administration	PRB1674623	Buttons in the HTML field aren't working after changing the base instance Attachment API ACL to active=true
UI Form Administration	PRB1684196	Next line or line breaks in journal entries in Activity stream don't show up in the printer-friendly view
UI Form Administration	PRB1707023	A form's layout is misaligned when a Boolean field and an annotation are in the same row
UI Form Administration	PRB1668252	Show more/Show less link appears for Form Annotation in the Workspace form
UI Form Administration	PRB1675073	In Next Experience UI, form annotations for catalog items are hard to read in Dark theme on a Utah instance
UI Form Administration	PRB1678904	When the form in the Playbook is updated, it throws 'JSONObject['originalValue'] not found' error if the FX Currency field is empty
UI Form Administration	PRB1688247	An attachment modal can be scrolled off-screen when a large number of attachments are present
UI Form Administration	PRB1689239	Some fields display as empty on a print-friendly version of an activity
UI Form Administration	PRB1703974	Special handling notes with a large amount of text causes overflow beyond the modal container
UI Form Administration	PRB1708574	sys_flow_data variables don't display as required fields in the playbook
UI Form Administration	PRB1642880	A JAWS user is unable to access all enabled form fields in Personalize Form fields when using the keyboard
UI Form Administration	PRB1667098	The Currency field does not display updates until after refresh when set via workflow
UI Form Administration	PRB1671612	The second Printer friendly version button causes a new change to be created
UI Form Administration	PRB1679392	The link color in an annotation doesn't meet the color contrast standards in UI16
UI Form Administration	PRB1681021	Unable to re-size the the width of the Details section after saving the form in Agent Workspace
UI Form Administration	PRB1681716	The form section user session object check should check for empty objects
UI Form Administration	PRB1684532	Search lookup doesn't work and fields aren't populated
UI Form Administration	PRB1687138	Insert and Stay with sys_id = 83835712bf3021000ba9dc2ecf073977 doesn't allow saving an attachment to the record
UI Form Administration	PRB1689659	After upgrading from Tokyo to Utah, the width of a reference field's preview pop-up window isn't fixed and small if the field is located on the right side of a form
UI Form Administration	PRB1699219	Opening a record in Agent Workspace results in a console error message
UI Form Administration	PRB1712978	When a user sets a title to contain '<' or '>' in a non-English mode, the form doesn't open due to an error
UI Form Administration	PRB1673256	Changes made in the 'Personalize Form' modal do not persist after a refresh
UI Form Administration	PRB1704641	g_modal.showFrame should not have a Close button
UI Form Administration	PRB1688934	Sometimes users cannot change the form view when a tinyURL is used
UI Form Administration	PRB1687938	In Configurable Workspace, focus switches from an HTML input if a modal is opened from a UI or declarative action
UI Form Administration	PRB1640092	Invalid value in the section tab does not jump to the field, preventing the record from being saved/updated
UI Form Administration	PRB1726572	Activity information is not available on a printed document in Vancouver and Utah
UI Form Administration	PRB1723661	QueryStringACLChecker should not use a static GlideRecord member variable, which can lead to a memory issue
UI Form Administration	PRB1688411	A variables editor that's added under a form section displays at the bottom of UI Builder's 'Record' page
UI Form Administration	PRB1711433	g_form.clearValue("location") makes synchronous Ajax calls to look up the display value of an empty string
UI Policies	PRB1679913	The Core UI Direct Incident List and Form (repeat view) is degraded on track/webux
UI Policies	PRB1694300	The UI policy 'Run scripts' check box incorrectly displays as false when a record is in a different scope and isn't editable
UI Policies	PRB1709653	The 'Business Rules' form doesn't display fields correctly on the initial load
Unified Filter	PRB1696892	A filter component doesn't receive the correct default values
Unified Filter	PRB1710457	The cursor jumps and removes entered text when searching in a filter component on a dashboard
Universal Request	PRB1683617	When no universal request service sets exist, then the UI Action Transfer (handled by route_ primary_task UI Page) modal shows infinite loading
Upgrade Center	PRB1673683	In Utah, when clicking the hyperlink Here for a record, there is no 'referrer' to the hyperlink
Upgrade Center	PRB1679306	Records with a coalesce strategy weren't added in an upgrade plan
Upgrade Center	PRB1685471	An upgrade plan auto-reverts user's customizations
Upgrade Center	PRB1709957	A distribution upgrade to the same version is attempted again after a successful completion of the upgrade
Upgrade Center	PRB1713697	There's an error when attempting a save merge via the 'Resolve Conflicts' option of a scoped app script include: 'error: JavaScript parse error at line (X) column (Y) problem = let is an ECMAScript 6 feature'
Upgrade Plans	PRB1684065	The user is unable to inactivate applications from the upgrade plan item
Upgrade Plans	PRB1687485	GlobalAppMover shouldn't stop the moving process for the remaining files when there is an issue with one file
Upgrade Plans	PRB1676022	There's errors in an upgrade plan: 'Application not found in store'
Usage Analytics	PRB1685980	Users receive a NullPointerException (NPE) when an instance is upgrading from San Diego to Utah
UX Framework	PRB1681205	On upgrading to Utah, the user is incorrectly redirected when they click View details after submitting a request on CSM workspace
UX Framework	PRB1699981	setRedirectURL isn't working from UI Action in Workspace
UX Framework	PRB1686885	The 'Extend session' and 'Session timeout' pop-ups are displayed for SSO users
UX Framework	PRB1688273	Comments/Work notes posted are retained in the respective field and still appear even if the modal is reopened
UX Framework	PRB1688293	On the CSM Workspace 'Interaction' page, there's a mismatch between the selected tab and the tab content that's displayed
UX Framework	PRB1712121	When a standard record page has a combination of conditional inline tabs and conditional extension point tabs, related lists on the record that don't have tabs from an inline and extension point are not loaded for the first time
UX Framework	PRB1718386	The template tab misaligns in the side panel when 'Show the sidebar' is disabled in CSM Workspace
UX Framework	PRB1724460	Service Operations Workspace record tabs component intermittently displays the incorrect tab content
UX Framework	PRB1652455	In a configurable workspace, a dirty form message is encountered on a form due to its modal, even when the modal is already closed
UX Framework	PRB1724469	Screen macroponents are created without data 'nowAppProps'
UX Framework	PRB1550123	Entity View Action Mapper (EVAM) datasets on page declarative actions' events emit multiple times
UX Framework	PRB1711203	Upgrading an instance from Tokyo to Utah results in 'Skipped Errors'
UX Framework	PRB1711801	When an user without a role logs in after upgrading to Vancouver, the homepage isn't displayed and the clock is blinking
UX Framework	PRB1696825	Scripted conditions evaluation is sent out for inactive tabs
UX Framework	PRB1700547	Reference field modals can only be opened once in a workspace when a calculated value overwrites 'answer' as a global variable
UX Framework	PRB1702064	The form controller events 'Record data fetch succeeded' and 'Record data fetch completed' don't give access to form field data
UX Framework	PRB1703995	A tab reverts to the first/default tab when selecting an item from the 'Related Records' tree list
UX-Metrics	PRB1699683	Navframe and Login Redirect don't work on UI16 when using Internet Explorer
Virtual Agent	PRB1711830	Source Sans Pro doesn't load for instances running Vanvoucer or greater
Virtual Agent	PRB1686461	Previewing topics with a capability node stops working after 12 hours
Virtual Agent	PRB1707011	Live Agent Availability Check fails if the scripted or dot-walked queue condition becomes true after the Virtual Agent topic has started
Virtual Agent	PRB1675739	User input component 'Date Time' shows a blank on Japanese language instances
Virtual Agent	PRB1667964	Bot 'Card output' response with 'Large Image with text' type isn't working as expected
Virtual Agent	PRB1679435	Virtual Agent Field Validation on the web client doesn't work in non-English languages
Virtual Agent	PRB1682612	The Gen AI Fix Script creates all attributes as mandatory, and mandatory JSON object don't work from one extend
Virtual Agent	PRB1693178	The language changes to English if the VA notification is set to a non-english language and has a live agent action invoked from the notification
Virtual Agent	PRB1694070	Virtual Agent has verbose and functionally inaccurate instructions when launching the chat with a screen reader
Virtual Agent	PRB1696751	Interaction Transcript is always in English for Boolean Control responses (Not DTAC or DT For VA Enabled)
Virtual Agent	PRB1699036	A 'target wait time' message isn't translated
Virtual Agent	PRB1713410	OptimisticLockException is caused by a stale conversation in PredictAsyncResponseJob
Virtual Agent	PRB1676007	No data is displayed when the donut is clicked in the Virtual Agent Dashboard Overview report called 'User feedback'
Virtual Agent	PRB1677955	Interactive and non-actionable notifications cause inaccurate data on Conversational Analytics Dashboard
Virtual Agent	PRB1681650	Custom adapter/VA API outbound agent messages should have agent info
Virtual Agent	PRB1683976	NowLLM is not available under OneExtend Definition Configs from Summarize Capability
Virtual Agent	PRB1685762	A notification shows the incorrect title on Virtual Agent
Virtual Agent	PRB1689584	A Virtual Agent pop-up window on a portal displays a horizontal scroll bar when the screen resolution is set to less than or equal to 80%
Virtual Agent	PRB1689841	Topics appearing in lists aren't navigable by the up or down arrow keys
Virtual Agent	PRB1691080	In Web Client, a requester is able to send multiple responses to MultiPartOutput controls
Virtual Agent	PRB1694967	In Utah, a leading whitespace in Virtual Agent's branding values result in bad CSS
Virtual Agent	PRB1696821	In Dynamic Translation in the Virtual Agent API, the closing message isn't sent to the user
Virtual Agent	PRB1700974	In Utah, the 'Minimize chat' icon on Virtual Agent has changed from 'X' to something that looks like 'Copy'
Virtual Agent	PRB1704622	global_dt_enabled_va_conversation isn't set when a topic is directly picked from a topic picker and not typed as an utterance
Virtual Agent	PRB1706164	In Vancouver, Virtual Agent's Dynamic Translation has a branding issue
Virtual Agent	PRB1713193	Transcripts aren't generated for Microsoft Teams' conversations when dynamic translations for Virtual Agent are turned on
Virtual Agent	PRB1686463	The text output control keeps spinning when secure text is enabled
Virtual Agent	PRB1718858	'Internal Server Error - 500' when attempting to save a Virtual Agent test case
Virtual Agent	PRB1720318	A Virtual Agent topic with a text response node containing a rich text message with a text link will generate a mismatched token when an ATF test step is executed, causing test step failure
Virtual Agent	PRB1683006	Amazon Connect IVR Surveys responses are not associated with the user identified on the call
Virtual Agent	PRB1651588	A conversation faults if a live agent chat is ended during a file upload
Virtual Agent Designer	PRB1677132	The base instance topic 'Open IT Ticket 2.0 (Template)' doesn't work when it is being cloned
Virtual Agent Designer	PRB1686690	Cloned topics that are published move to a draft state after upgrade from Tokyo to Utah
Virtual Agent Designer	PRB1687962	The string 'Icon Complete' is missing in the 'Topic translation status' column
Virtual Agent Designer	PRB1708521	Utterances for Virtual Agent aren't working as expected
Virtual Agent Web Client	PRB1635286	snComponentLoader throws a 404 console error
Virtual Agent Web Client	PRB1703141	If a user holds down the Enter key while selecting the Rich control button, Web Client registers multiple keys as being pressed
Virtual Agent Web Client	PRB1688645	On the Virtual Agent control carousel output, a long header and description text is clipped off with '…' and with no tooltip hover message
Visual Task Boards	PRB1633991	VTB becomes unusable when a lane filter is set and the lane field is changed
Visual Task Boards	PRB1632389	Agile board swim lane order changes when language changes
Visual Task Boards	PRB1646449	Dialog closing error when changing the view in PVTSK on Next Experience
Visual Task Boards	PRB1664188	Activity stream on the VTB card does not display HTML formatted content
Visual Task Boards	PRB1679511	In Visual Task Boards, the Archive Card icon and the date overlap
Visual Task Boards	PRB1684632	New VTB cards generated by the template do not appear live
Visual Task Boards	PRB1695822	When manually changing the time in a 'Due date' field of a Visual Task Board (VTB), the day and month values are switched around when glide.sys.date_format is dd-MM-yyyy
Visual Task Boards	PRB1696776	Text is removed from a visual task board (VTB) card when it's between '<' and '>'
Visual Task Boards	PRB1697334	There's an issue with visual task boards (VTB) when swimlanes are turned on
Walk-Up Experience	PRB1669858	Rescheduling an appointment doesn't generate a new iCalender File in a ServiceNow Production environment
Walk-Up Experience	PRB1680416	The walkup reason is not updated properly on the 'wu_context' table when the user submits the request from the Now Support App
Web Content Accessibility Guidelines (WCAG) Conformance	PRB1705742	Screen readers don't announce the 'sort' option on list headers in a workspace
Work Order Management	PRB1673882	The hh:mm (12 hour) time format for users causes scheduled times to default to 12AM when creating an event
Work Order Management	PRB1686567	Estimated travel duration defaults to 1 hour on work order tasks
Work Order Management	PRB1711082	When a delegate user is trying the check the approvals for delegate users, the time sheet portal throws an 'invalid parameter' message
Work Order Management	PRB1682899	Dynamic scheduling auto un-assigns existing tasks for any new tasks of the same priority
Work Order Management	PRB1687948	The Assign to me UI action redirects to an empty page
Work Order Management	PRB1697533	Ineligible territories are available for selection on a work order task's 'Territory' field
Work Order Management	PRB1703367	When users create standalone work order task templates, they're unable to set the work_type
Work Order Management	PRB1719047	Users are unable to suspend HR cases after upgrading to Vancouver
XTM Translation Management System Spoke	PRB1683564	The user is uable to add language mappings to an XTM configuration record due to read only protection policy
Zing Text Indexing and Search Engine	PRB1649019	The user card in the global search results shows the list view of the previously visited domain instead of a global domain
Zing Text Indexing and Search Engine	PRB1686107	Text in multi row variable sets can't be found in global search
Zing Text Indexing and Search Engine	PRB1686484	After node restart, no text index event will be generated if the ts_index_name record has state = indexing before the restart
Zing Text Indexing and Search Engine	PRB1688961	Deleting tables with text indexing turned on leaves behind orphaned ts_c_ tables
Zing Text Indexing and Search Engine	PRB1628953	For the global search in Agent Workspace, the column label's translation ignores special characters and upper cases