Now Mobile for Android v21.3.0

  • Release version: Mobile
  • Updated May 5, 2026
  • 2 minutes to read
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    Summary of Now Mobile for Android v21.3.0

    The Now Mobile for Android v21.3.0 release focuses on fixing critical application issues to enhance stability and user experience. This update addresses synchronization crashes, deeplink functionality, theming inconsistencies under Microsoft Intune, universal link errors in white-labeled apps, and SDK sample application crashes when connected to WiFi without internet. Customers can download the latest version from the Google Play Store and try a demo account upon launch.

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    Key Fixes and Improvements

    • Offline to Online Sync Stability: Resolved OutOfMemoryError crashes occurring during sync of large offline action queues, ensuring successful sync without app timeouts or crashes.
    • Third-Party Deeplink Functionality: Fixed issue preventing redirection to external browsers when selecting third-party URLs within the app.
    • Theming Under Microsoft Intune: Corrected dark theme dialog rendering errors under Intune MDM/MAM environments, improving readability of Special Handling Notes in work order tasks.
    • Universal Link Support for White-labeled Apps: Addressed errors showing "Error link not supported" when using custom app IDs with universal links.
    • Now SDK Sample App Stability: Fixed crashes caused by the ServiceNow SDK preload when the device is connected to WiFi without internet access.
    • Additional Minor Bug Fixes and Performance Enhancements: Various smaller issues have been resolved to improve overall app reliability and responsiveness.

    Practical Implications for ServiceNow Customers

    Customers using Now Mobile on Android will benefit from improved offline-to-online synchronization processes, avoiding crashes and data loss when working with large offline workloads. The fixes ensure seamless integration with third-party links and better compatibility with Microsoft Intune-managed devices, which is critical for secure enterprise environments. White-labeled apps will now correctly handle universal links, enhancing custom deployments. Developers leveraging the Now SDK can expect greater app stability in network-variable conditions.

    Updating to version 21.3.0 is recommended to maintain a smooth mobile experience, especially for users relying on offline capabilities and enterprise device management.

    The Android v21.3.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Android Mobile

    PRB2004137

    		 OutOfMemoryError during offline to online sync The app either times out after two minutes or crashes during sync with an OutOfMemoryError.
    1. Install Android Agent 21.1.0.
    2. Enable Offline mode.
    3. Perform actions on a large number of WOTs (for example, Start Work, Close Complete) while offline.
    4. Allow actions to queue locally for sync.
    5. Switch back online to trigger /sync.
    6. Observe behavior while processing a large sync response (tens of MB).

    Expected behavior: Offline actions should sync successfully without crashing, even with large payloads. The app should not duplicate large response data in memory during sync processing. Users should not be left in an invalid post‑crash state.

    Actual behavior: The app with either time out after two minutes or crash during sync with an OutOfMemoryError. A crash may surface as RxJava UndeliverableException caused by OOM.

    Android Mobile

    PRB2009019

    		 A third party deeplink is not functioning in the Now Mobile app The user is not redirected to the external browser when they select third-party URLs.

    Android Mobile

    PRB2006299

    		 Dialogs do not theme correctly under Microsoft Intune MDM/MAM The dialog is dark themed and unreadable.
    1. Set up any FSM instance with a work order task that has a Special Handling Note.
    2. Set up Intune to work with Agent Intune app.
    3. Change the device theme to Dark mode (not in-app theme).
    4. Log in to Intune and instance on the Agent Intune app.
    5. Ensure that the in-app theme (Settings > Preferences > Theme > is Default).
    6. Open the work order task in 1.

    Expected behavior: The dialog should be light themed and with the right colors.

    Actual behavior: The dialog is dark themed and unreadable.

    Android Mobile

    PRB2003717

    		 Whitelabel app with custom app ID will show 'Error link not supported' with a universal link

    Android Mobile

    PRB2004277

    		 Now SDK Sample Application crash when device is connected to WiFi without internet due to ServiceNow SDK preload
    1. Build and run now SDK sample application.
    2. Log in.
    3. Exit the application by swiping away from task switcher.
    4. Disable internet access while keeping wifi on.
    5. Open the app.

    Observe that the app crashes.

    This version also includes other minor bug fixes and performance improvements.