Mobile Agent - BlackBerry for iOS v21.0.2

  • Release version: Mobile
  • Updated March 1, 2026
  • 1 minute to read

    • The iOS v21.0.2 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    iOS Mobile

    PRB1993847

    		 Category icons on Now Mobile do not load properly on iOS devices Item icons appear differently than expected.
    1. Log in to a Now Mobile instance.
    2. Navigate to the 'Services' tab.

      Note the Item's icons.

    3. Manually refresh by swiping down from the top of the screen.

    Expected behavior: The icons should be the same between step 2 and step 3.

    Actual behavior: Icons are different between step 2 and step 3.

    iOS Mobile

    PRB1992112

    		 Catalog icons are not displayed when the short description is long Catalog icons should be visible. Pre-requisite: Service Catalog for mobile plugin is installed.
    1. Open the Agent Mobile app.
    2. Select Services.
    3. Select any option from Browse services.

    Observe that Catalog icons are not displayed when the short description is long.

    iOS Mobile

    PRB1968714

    		 The Set to Ready option is missing for an IGT task in the Guided Task screen
    1. Navigate to the 'Standards' tab.
    2. Select any standard present in the list.

      This will open request task page.

    3. Select the Submit button.
    4. On the Guided Task screen, open the three dots menu icon.
    5. Select Put on Hold.

      Notice that the state of the task changes to 'On hold'.

    6. Select the three dots menu icon again.
    7. Verify the option 'Set to Ready'.

    Expected behavior: The 'Set to Ready' option should be available in the three dots menu when the task is in an 'On Hold' state.

    Actual behavior: Instead of the 'Set to Ready' option, the menu still shows 'Put on Hold'.

    iOS Mobile

    PRB1993847

    		 Category icons on Now Mobile do not load properly on iOS devices Item icons appear differently than expected.
    1. Log in to a Now Mobile instance.
    2. Navigate to the 'Services' tab.

      Note the Item's icons.

    3. Manually refresh by swiping down from the top of the screen.

    Expected behavior: The icons should be the same between step 2 and step 3.

    Actual behavior: Icons are different between step 2 and step 3.

    This version also includes other minor bug fixes and performance improvements.