Mobile Classic iOS v3.0.2

The Mobile Classic iOS v3.0.2 release provides problem fixes.

Download the latest Mobile Classic version

To download the latest release, visit the Apple App Store.

Important:

There are several new ServiceNow mobile apps, including Mobile Agent, Now Mobile, Mobile Onboarding, and Now Support. Check out these new apps for the latest features and capabilities.

Fixed in this release

Problem	Short description	Description	Steps to reproduce
Mobile PRB690540	Using iOS 9.3 or newer and SSO throws a -999 error	Attempting to connect to a ServiceNow instance configured to use SSO with an iOS device with OS 9.3.2 or newer results in a "NSURLErrorDomain error -999" error.
Mobile PRB690863	SSO sign in fails if the IDP redirects to a non-root path	If an IDP redirects the instance back to a non-root path (e.g. instance.service-now.com/ESS), then the SSO-OAuth handshake silently fails.
Mobile PRB690967	Native map markers should be consistent with mobile web	Map marker labels are not positioned correctly in the native app and do not automatically reload correctly when the map is zoomed.	View a map with custom labels markers that have a custom label offset. Ensure the map supports live reloading when zooming. Zoom around on the map. Expected result: Markers should live-reload when zooming. Custom marker labels should be correctly positioned. Actual result: Markers do not reload in the native app. Marker labels are positioned with inverted label offsets compared to the mobile web experience.
Mobile PRB691868	In the iOS app, the backward slash ( \ ) is not shown in the keyboard for the username field, unlike password		In the iOS app: Type something in the username field. Note that the user needs to hold the forward slash ( / ) to enter a backward slash ( \ ). This is inconvenient for customers who use ' \ ' in their user names.