Mobile Agent - BlackBerry for iOS v21.1.0

  • Release version: Mobile
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Mobile Agent - BlackBerry for iOS v21.1.0

    The Mobile Agent - BlackBerry for iOS v21.1.0, released on March 12, 2026, focuses on addressing application issues and enhancing overall performance. Users can download the latest version through the Apple App Store and can also access a demo using a demo account from the post-download screen.

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    Key Features

    • This release includes fixes for various bugs impacting user experience, such as sorting issues in the activity stream and performance degradation during write-back actions.
    • Icons on Now Mobile are now expected to load correctly, and font size adjustments will apply uniformly across ItemViews.
    • Other improvements involve the removal of unnecessary elements, like the welcome image on the Instance screen, and addressing specific functionality issues, such as barcode scanning and task management options.

    Key Outcomes

    With these updates, ServiceNow customers can anticipate a smoother and more reliable experience when using the Mobile Agent on iOS devices. The fixes ensure better performance and usability, helping users complete tasks more efficiently and with fewer disruptions. Overall, this release aims to enhance user satisfaction and productivity within the application.

    The iOS v21.1.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    iOS Mobile

    PRB1989747

    		 The activity stream is not sorted in descending order This occurs after upgrading the Agent app.
    1. Open the Agent app on an iOS device.
    2. Open any case record with activity stream entries.

    Notice that entries are not properly sorted as per date.

    iOS Mobile

    PRB1984480

    		 Performing write-back actions on a work order task progressively reduces app performance After closing multiple tasks consecutively in the same session, the iOS app begins to slow down and the app becomes unusable.

    iOS Mobile

    PRB1993847

    		 Category icons on Now Mobile do not load properly on iOS devices Item icons appear differently than expected.
    1. Log in to a Now Mobile instance.
    2. Navigate to the 'Services' tab.
    3. Note the Item's icons.
    4. Manually refresh by swiping down from the top of the screen.

    Expected behavior: The icons should be the same between step 2 and step 3.

    Actual behavior: Icons are different between step 2 and step 3.

    iOS Mobile

    PRB1992190

    		 ItemViews don't respond to Dynamic Font Size Some cards have increased font sizes while others don't respond to the font selection made by the user.
    1. Navigate to the Home Tab.
    2. Search the text 'Software' in the Search Bar in the Navigation Header.
    3. Change the device font size either from the System Settings or by using the Accessibility Inspector.

    Notice that some cards have increased font sizes while a lot of them don't respond to the font selection made by the user.

    iOS Mobile

    PRB1979098

    		 Highlight color does not appear around carousel card

    iOS Mobile

    PRB1968350

    		 Remove welcome image from Instance screen When a new app instance is added, a welcome image appears at the top when it should be removed.

    iOS Mobile

    PRB1980354

    		 On an iOS device, an 'else' condition is evaluated even when the 'if' condition is evaluated to true

    iOS Mobile

    PRB1980823

    		 A field remains highlighted in the iOS app after dismissing a confirmation message When the user opens a function instance in the iOS Agent app and dismisses the confirmation message, the field remains highlighted.

    iOS Mobile

    PRB1984047

    		 The carriage return suffix is not removed on barcode scans Currently the app supports removing a tab suffix from a barcode scan, but does not support removing a carriage return suffix.

    iOS Mobile

    PRB1968714

    		 The 'Set to Ready' option is missing for IGT task in Guided Task screen

    The 'Set to Ready' option should be available in the three dots menu when the task is in an 'On Hold' state. Instead of the 'Set to Ready' option, the menu still shows 'Put on Hold'.

    iOS Mobile

    PRB1976062

    		 Issue opening a record address from a URL link in Apple Maps The user observes a 'No matching places found' error on the Apple Maps app.
    1. Navigate to a Work Order Task.
    2. Using the top right ellipsis menu, tap Open map.

    Observe a 'No matching places found' error on the Apple Maps app.

    iOS Mobile

    PRB1978843

    		 Barcode input text of type 'Accessibility' isn't visible when text is large If the user enables large text in the iOS accessibility settings and enters text in the barcode input, the text is not completely visible if the 'label' contains a large amount of text that forces it to a new line.

    This version also includes other minor bug fixes and performance improvements.